Grato Reviews Summary

Service

Pros:

• "Absolutely brilliant service from the staff all round."
• "Service was great, very attentive."
• "Service continued to exceed expectations, highly attentive and able to predict our pace of meals/if we needed drinks/anything else."
• "Service was quick, efficient, friendly."
• "Congratulations Efren who was an outstanding waiter, always attentive and not intrusive."
• "Service was amazing and prompt and they graciously accommodated our very large group."
• "The staff were very polite and accommodating."
• "They hosted us in their private dining room, which was a blessing with the additional space and privacy with kids."
• "Very friendly and helpful staff also. Highly recommended."

Cons:

• "A few areas for improvement, but overall the restaurant was fine."
• "The owner gentleman is quite particular on how things should be (how chairs are positioned, where your glass should be, etc) and seems to run a tight ship."
• "Advice to others refuse to be seated downstairs and also ensure that the waiter repeats the order to avoid mistakes and disappointments."
• "Service was okay...feel like a bit stressed to finish everything and go."
• "However, the waiter we had was very rude and made things very tense when we changed our mind about ordering mains and just had starters and drinks."
• "We booked an open table on Wednesday via the site, but arrival was told there was a separate handwritten list of people waiting ahead of us."
• "Very poor service. The food was very good, but I was rushed out."

Food Quality

Pros:

• "The food is delicious and the staff are very nice and helpful."
• "All our courses were uniquely tasty and dinner was served hot from the kitchen."
• "Food was on point. Meets expectations for the prices charged for sure."
• "Food was absolutely delicious, you can really taste the fresh ingredients and the passion put into making the food."
• "The hand made ravioli here is sublime. Its a veggie dish that eclipsed all the other dishes in terms of flavour."
• "Just plain but very exquisite Italian food! From the starter to desert amazingly tasty Italian core dishes in a very silent neighborhood with great service."
• "Authentic cuisine thoughtfully prepared."
• "The food was fantastic and the staff were very attentive and friendly."
• "The food was delicious. The staff were very polite and accommodating."

Cons:

• "High price with small portion of food."
• "The pasta was good, but maybe a bit expensive for just tomato pasta with a little bit of sausage and pecorino - nothing special."
• "Had their rigatoni pasta. Tbh I didn’t feel it tasted hand made and the sausage was not very present in the dish."
• "The food is so-so, neutral in taste, and very high priced."
• "We ordered two main, two starters, all were very average...way less good than we expected."
• "Overrated and overpriced. I went to this restaurant due to the reviews and was completely disappointed. The pasta dish was plain and tasteless."

Ambience and Atmosphere

Pros:

• "Location is in the neighborhood, has locals, reservations are a good idea as the place is cozy."
• "Grato is a cozy Italian restaurant with a warm and inviting atmosphere."
• "The neighborhood cozy quiet vibes caught my attention, love it."
• "The setting is really nice, the food is delicious."
• "The atmosphere was also great and staff were so kind and friendly."
• "Great intimate restaurant, very good authentic food and outstanding service."
• "The real Italian food! We ordered Prosciutto di Parma as a starter, Rigatoni Salciccia, Veal Scaloppine as main dishes with a good Italian wine and Tiramisu(please try this) as a dessert. All dishes are really great."
• "Lovely family Italian restaurant on a beautiful quiet corner of Kensington."

Cons:

• "I ate downstairs and, as you can see from the photo, it was a dark room and with no ambiance..."
• "First time visit… We were seated downstairs which is a basement dark room next to the toilets."
• "The place itself is cute, modern and buzzy. And the staff seem like really nice people making a huge effort. So, why the 3-stars? This was not a relaxing experience."
• "The only caveat is the construction on front of it- which block a beautiful garden view."
• "We were alone there…. another group of 6 people came down but were moved upstairs."