Chet's Reviews Summary

Staff and Service

Pros:

• "The staff is super friendly, chatty and accommodating."
• "Staff were polite, friendly and efficient."
• "Kernius from Lithuania was very friendly and helpful and recommended many local activities."
• "Customer service is exceptional."
• "Service was great, attentive staff who were all very approachable and smiley."
• "Major props to the servers Hannah and Danny, they truly seemed like they were enjoying what they were doing."
• "The staff was super friendly, fast and always asking if we needed something."

Cons:

• "Lovely ambience, yet let down with very poor service coupled with non existent basics."
• "Service could have been better, though - made to feel like an inconvenience a few times and rushed through our meal."
• "The service was a little awkward and not as attentive as it could have been."
• "Service was slow, had to repeatedly ask for drinks etc."
• "Service was quite slow, we had to ask several times for our food."
• "Service was bad. The food was really wonderful but after placing my order, I wasn’t visited again by my server."
• "Only downside was the service - a tad slow. Found it hard to grab the waiter's attention."

Food Quality

Pros:

• "The food tastes good."
• "We enjoyed pretty much everything we tried. Favourites were the rotis and the chicken Khao Soi."
• "Dishes were all very unique and packed with flavour."
• "The food was delish and the ambiance and service were great."
• "The pineapple made it really refreshing to eat and I couldn't help but to keep munching."
• "Food was full of flavour, especially the spicy crispy rice."
• "The food was delicious specially the Lobster and the sticky wings."

Cons:

• "Ordered chicken and waffles and got some grilled tortilla thing and chicken curry."
• "Not worth the price tag IMO certainly not if it was in SOHO rather than Shepherd’s Bush."
• "The Sticky Spicy Rib lacked the flavor punch we were looking for, and the Tingling Onion could have had more spice to make it truly 'tingling'."
• "The pineapple rice doesn’t have much of a pineapple flavour."
• "Their Thai food was not authentic."
• "Green curry: this was the most underwhelming dish of the night, the curry sauce was so bland."
• "Rubbish food that might look half decent with a filter, inedible and tacky."

Ambiance and Decor

Pros:

• "The decoration is absolutely stunning."
• "The vibe and atmosphere is amazing as you’d expect from a Hoxton, definitely subtle yet cool."
• "Great concept. Great ambiance."
• "Lovely atmosphere and decor also."
• "The restaurant was very cool."
• "The decor is beautiful, amazing open plan kitchen."
• "Fabulous atmosphere! The restaurant is on the ground floor of Hoxton hotel and has an excellent interior."

Cons:

• "The restaurant is just an area towards the back of the lobby rather than a separate room so it does still feel like eating in a hotel lobby rather than a restaurant."
• "Full of instagrammy types."
• "There was also some shouting / loud speaking from the open kitchen area."
• "The environment was extremely noisy and we could hardly chat."
• "Acoustics in the main dining area wasn’t great so you had to raise your voice at times."
• "The space between the table and the seats was shockingly small."
• "There were tissues on the floor from another cleared table that stayed there for quite a while."

Value and Pricing

Pros:

• "It's such good value too as we each paid £20.50 so for London prices this was very affordable and decent."
• "Amazing value for money."
• "Prices are also reasonable."
• "Very reasonably priced."
• "The food was very tasty and accompanied by incredibly delicious drinks."

Cons:

• "Not worth the price tag IMO certainly not if it was in SOHO rather than Shepherd’s Bush."
• "The whole meal was overpriced."
• "But the drinks were overpriced."
• "The cocktails are undecipherable and £13 of mostly ice."
• "Size of the portion for some of the plates are quite small in comparison to the price."
• "Given the above, the prices were too expensive, not justified."
• "Portion sizes for dinner were disappointing for the price."