Creams Cafe Brixton Reviews Summary

Customer Service

Pros:

• "Exceptional service at the counter."
• "The staff here were really nice I was short a couple pence and the guy let me off with his staff discount."
• "Very lovely South American woman working there, it's nice to see people so friendly and smiley working to make your stay comfortable."
• "The service was very good and the attention to what we needed was excellent."
• "Staff are friendly and helpful."
• "Quick service. Friendly staff."
• "Good customer service given by a lady who accommodated us well and provided us with more chairs."

Cons:

• "Worst Creams I've been to and terrible customer service."
• "We waited 20 minutes to find our friend still hadn’t been served and manager had forgotten to place the order."
• "The workers were not very friendly."
• "The letdown was the lack of attentive staff."
• "Horrible customer service despite there being more staff than customers on the day i went."
• "The managers behaviour this evening was absolutely shocking!!!"
• "Very poor customer service, especially to NHS staff!"

Food Quality

Pros:

• "The food quality was commendable and met expectations."
• "The dessert choices were particularly impressive."
• "Great variety of ice creams that always taste good."
• "Food tastes good."
• "The portions are very generous for the price and the customisation options for the deserts are good."
• "The cookie dough were cooked perfectly!"
• "Every desert you can imagine is available here. From waffles to milkshakes and ice cream."

Cons:

• "However, one of my friends was served the wrong dessert."
• "The icecream is okay but some of buckets of flavours seemed like they had frost bite and needed a refresh."
• "Cleaning standards are low here! Flys literally attack the ice cream and get stuck in the cakes which are never covered."
• "Food is overpriced, soft serve ice cream has 0 flavour."
• "The hygiene is atrocious, the plates and utensils are dirty."
• "The ICE CREAM USED in both sundaes was TASTELESS AND SLIMEY in consistency with an unpleasant after taste."
• "The ice cream tasted and smelled horrendous, the crepes were still raw inside, and extremely thick."

Ambiance & Cleanliness

Pros:

• "It's actually a nice place to eat."
• "The service was great although it’s not table service anymore you have to go up and order, but the seating was great, lovely booths and private too."
• "The area we sat in was clean and comfortable."
• "The restaurant is kept very clean and tidy as the staff are usually cleaning it after a customer leaves."
• "Cool decor."
• "The casual atmosphere was enjoyable, creating a laid-back setting for a meal."
• "The ice cream was delicious! I had cookie dough and my husband had pistachio and speculoos."

Cons:

• "The vibe of the place wasn't very nice & dark inside so it wouldn't be somewhere I would sit in & eat."
• "Place looked generally unclean and worn down."
• "The place needs a refit its falling apart."
• "The place is always busy with schoolkids... The place is also a bit filthy because flies were going all over my food/the place."
• "The interior is dark and dominated by purple and black colors - resembling the decor of a bad 80s club."
• "The work stations are extremely dirty; batter was splattered EVERYWHERE when I was there..."
• "Depending on the server you can end up spending a lot of money for a small portion."