Kwik Fit - Blackpool - Dickson Road Reviews Summary

Customer Service

Pros:

• "Whenever the service manager Dan is on duty you get a grade A service, without fail, every time."
• "The level of service was excellent and would not alter anything the team was very polite and professional."
• "Very happy with the exceptional service we have received."
• "Staff are very friendly and will explain everything about the car/any issues."
• "Always had great service!"
• "Received excellent service on a Sunday from Kurtis and Scott."
• "The member of staff who served me on the day was absolutely first class."
• "Daniel Wilkinson, the mechanic who dealt with me, was extremely polite and helpful."

Cons:

• "I sent my car for MOT and told them my hazard light doesn’t work, then they keep my car for over night but yet doesn’t fix."
• "Not happy, after failing MOT, then having the adviced work carried out by Kwik Fit retested passed only to find the fuel indicator jammed in a position that is permanent."
• "Absolutely disgusted with this branch(Dickson Road Blackpool) the staff damage and lose parts then lie about there mistakes."
• "Hi, I was happy with the price I paid for the two Pirelli Tyres I purchased but not at all happy with the overall experience."
• "Changing my old review. Both new tyres have slow leaks, taken back once already and they refitted one and it didn't work."
• "Kept me waiting nearly 2 hours for a tyre. Served several customers who arrived after me."
• "Would 100% not hesitate to recommend this place! The lad that answered the phone called Daniel couldn have been more helpful!"
• "I went here to have a puncture repaired and after saying on fone a tenner I was charged 25 quid which was total lies just to get me to use their dodgy garage stay away"

Efficiency and Timeliness

Pros:

• "Was informed was double booked and likely to be half a day to get the car back, however, Scott called me an hour later and had done a fantastic job turning it around."
• "Fantastic Service (again!)... Fixed it there and then."
• "Just called in Dickson Road 16.35 on the off chance to see if they could fix a puncture. They were busy so Dan called another branch to see if they could fit me in but unable to until tomorrow afternoon."
• "Been here a few times and they are always helpful and fair. I always feel comfortable going in as they are so approacable and friendly."
• "I had a flat tyre, went to get it fixed and the time taken was really quick."
• "Chris the assistant manager was very helpful and friendly. The appointment was far 10AM and my car was on the lift for 10AM on the dot."
• "Very efficient, polite and friendly staff - maybe the staff at this branch could train those at Cleveleys and Preston New Road in good customer service!!!"
• "The tyre fitter (Jason) gave excellent customer service and advise. The work was done in a timely manner and an overall professional job."

Cons:

• "I drove away and immediately noticed my tracking was off, it was rearing to the left. I booked it in for a few days later, travelling around 80 miles in between to work."
• "The tracking remains off, so they didn't fix that either. I only wanted new tires?"
• "Arrived without an appointment for a tyre replacement. Spoke to Jordan who was super friendly and they got the job done as quick as they could."
• "Unfortunately not a great experience. Booked on line for wheel alignment on Wednesday the 3rd Feb. Drove 20 mins to get there, after waiting to be seen in the reception for 10 mins, i was informed that they couldn't do the alignment as my car had been modified."
• "Had new battery fitted, when I got home found external case to battery not put back correctly.had to make another journey next day to have it put right! Guy who put it right never offered an apology for work which was done incorrectly."
• "The service given by Dan was excellent. I had 4 Tyres replaced,wheels balanced and aligned all within an hour of arriving."
• "Took motorbility car in as fault showed low pressure in one tyre. Unable to get down to check myself. Staff checked all tyre pressures which were down slightly but service excellent."
• "Woke up to a flat tyre - pumped it up drove to my local Kwik Fit -everything sorted. Friendly staff - cheerful attentive industrious."