Address: Aisecome Way, Weston-super-Mare, BS22 8NA, United Kingdom
Phone: +441934424442
Rating: 4.9
based on 165 reviews.
Customer Service
Pros:
"Very pleased with the service of this team."
"He was very polite, funny and professional."
"Superb service from a very professional team."
"They are my new go to place."
"Both of them were very professional and friendly which was great to see."
"Wonderful, wonderful, wonderful! John was very kind, generous and helpful!"
"Excellent customer service and great atmosphere."
"Amazing customer service. My car needed a repair, I sent a message out of hours and had a response almost straight away."
Cons:
"Started well and got on with doing tyres I waited upstairs in waiting room for over an hour but still no contact so I went down to ask and my car was done and had been sat there for 20 mins plus."
"Charged for a MOT retest because I did not do the work with them ( because it was cheaper elsewhere!)."
Speed and Efficiency
Pros:
"Within 45 minutes a lovely lad called Sunny was with me."
"Really fast and financially competitive service."
"Quick experience which is what I like."
"Called them to check price of tyre and was able to go down and have a new tyre put on straight away."
"First Stop were very professional. Craig was very helpful and checked all my tyres before sending me on my way with a new tyre."
"Craig arrived within time limit and fitted Tyre and arranged for me to go to the garage and fit second Tyre and did the tracking."
"Quick and efficient replacement of a punctured tyre."
"Quick, efficient and friendly service, had 4 new tyres done within the hour (which were not even in stock!), also MOT which was done super quickly as well."
Cons:
"The other garage suggested Firststop. Went to Firststop within 30 minutes all sorted."
"We ended up going there because another garage had sent us there with the information that they will do the job after calling First Stop. On arrival we were told that they never promised that and that it was too late (Friday 3:20 pm) to even look at the car since they were too busy with other cars."
Professionalism and Expertise
Pros:
"Superb service from a very professional team."
"I had 4 new tyres fitted today at first stop Weston super mare. The tyres were fitted by Jake and I was served by John."
"Called in on the chance these guys could have a look at my tracking they were very helpful and got the job done in great time."
"As an ex mechanic with high standards, First stop exceed these expectations."
"They offer servicing, Mots, tyres, and probably much more besides."
"Many thanks for sorting the tracking on our Masrati Levante, a lot of places didn't have the kit or the staff to do it."
"Went to first stop to have my partner's brakes checked on his taxi. The mechanic showed us the discs and we could see clearly that they were worn."
"Brilliant, rang them up and checked tyre availability, by the time I got there the tyre was waiting and I was immediately guided into the workshop."
Cons:
"Ordered two tyres online to be fitted the following day, the online order confirmed that the tyres were in stock and on the shelves. Arrived at first stop, fitter removed my tyres only to then tell me my new tyres were not in stock!"
"The work was quick efficient and a good price. Great friendly guys and a great service 👍."
Price and Value
Pros:
"Really fast and financially competitive service; got me in for an earlier appointment on short notice, which I appreciated greatly."
"Used this garage twice now - once for a puncture repair on my peugeot and once for two replacement tyres on my wife’s Astra … both times I visited the garage didn’t seem to be very busy , the staff were polite and helpful and the services I requested or required were carried out quickly and effectively with no hassle or trouble at all , and for a reasonable price."
"Very efficient, friendly and reasonably priced, would recommend."
"They offer servicing, Mots, tyres, and probably much more besides. I am currently using a different garage for my servicing and MOT but from next year I will definitely be using First Stop."
"Really helpful staff who replaced my tyre in abotu 10 minutes, same day. Excellent service and for a really great cost too!"
"Charged for a MOT retest because I did not do the work with them ( because it was cheaper elsewhere!)."
"The guys supplied and fitted wheel bearings to my Nisan Leaf also identified two uneven tire wear patterns on front and a screw in one of my rear tyres. I had all that work done for the same price for one wheel bearing from main dealer."
"Brilliant service today. Gave me a great price on 3 new tyres, quick fitting and even got them done for me at the last minute ahead of my MOT."
Cons:
"My car failed an mot on a broken spring. The garage that carried out the mot couldn't fit me in to do the work for over two weeks."
"After calling around a number of garages for a quote for my brake pads, I was shocked at the prices."