Furniture Village - Bristol Reviews Summary

Customer Service

Pros:

• "Charlie provided brilliant service."
• "We would totally recommend Furniture Village at Cribbs Causeway. Mike and his team were so helpful and very patient with us."
• "We were treated very courteously throughout our decision making tour, without being over intrusive."
• "I need to share my experience of excellent customer service from Jack."
• "Mohammed was very professional, polite and helpful."
• "Fantastic customer service and well looked after by Paula."
• "The assistant, Samuel, couldn’t have been more helpful or personable."

Cons:

• "Pathetic after sales support service!"
• "Poor service as only covered for 2 years."
• "The customer service is appalling and the 10 year warranty is completely useless."
• "Shocking quality, poor customer service, hours on the telephone trying to sort out."
• "Almost speechless at how bad the customer service is."
• "Very poor service. Would not recommend."
• "The worst customer service I’ve encountered."

Delivery and Product Quality

Pros:

• "The table was perfect condition and the two delivery drivers from Degirolami were superb!"
• "When arrived, gentlemen who delivered it were very considerate of our new carpets and installed it all for us ready to use."
• "The delivery guys were fantastic, very fast, clean and Definitely reliable."
• "Taking home the care kits and having aftercare for the products gave us peace of mind."
• "Positive - the goods that I ordered I found that the quality very good."
• "Absolutely love our sofas. Excellent quality and super value for money."
• "A great selection of good quality sofas."

Cons:

• "The men who brought us the bed made a hole in the wall in the corridor."
• "We have been waiting over 8 months for our delivery, still no sign."
• "Really disappointed. Was told that my mattress could be delivered within a few weeks... waited around 4 weeks and no mattress."
• "Within a couple of years after light general use, the leather started peeling."
• "Our Sofa & chair had started to collapse before 9 months old."
• "Part of the frame manufactured from poor quality OSB board has split rendering the sofa unusable."
• "I think they are using extremely poor quality leather and production processes."

Store Experience

Pros:

• "A great store and very friendly staff... the store had a great variety and choice."
• "First time visitors, everything under one roof. Staff were friendly, quality products and even a coffee as you walk around."
• "The store is well lit so you can see what you are buying too."
• "Furniture village has a large and open feel to it."
• "The show room is spacious with so much variety."
• "A warm friendly environment in which to browse the latest furniture without pressure to buy."
• "Best customer service from all Bristol furniture showrooms."