Furniture Village - Hull Reviews Summary

Customer Service

Pros:

• "Emma, for all your help choosing our new sofa... The whole team were friendly and nothing was too much trouble!"
• "E Greenwood made our experience fantastic... always had a smile on her face and made us feel welcomed and comfortable."
• "Staff - excellent, including the staff member moving the furniture who also engaged with me. I was impressed."
• "Gemma the sales rep was knowledgeable, listened and allowed me time to think."
• "Dealt with Emma who was really good! Left us to look round and assisted with any queries or questions we had."
• "First class service from Emma, very helpful and knowledgeable."
• "Fantastic customer service as always! this is my third sofa from furniture village and iv never had any problems."
• "Excellent experience with Thomas in store today. Very knowledgeable and really friendly."

Cons:

• "We ordered 2 dining chairs 5 weeks ago... no reply back. Will never order from this company again."
• "Still waiting on getting the right hand side of the sofa... Absolutely horrendous customer service!"
• "I bought a mattress and 2 pillows... She was so dismissive. Went to this store just to check if they can provide me further information, turns out that the lady I spoke on the phone was the lady at the store (Elizabeth) and she kept on insisting I 'already told you!'. Again she was rude and dismissive."
• "After we told the assistant, we knew everyone in the shop had discrimination from the first time we went and met them they were just horrible from the first sight. And straight after they kicked us out and told us to leave."
• "Pressured selling to my elderly parents. They tyres to cancel within 7 days and was told cannot cancel."
• "Unhelpful staff from start…. Still on going 4 months later, Management to staff giving false information due to systems been down /hacked??? Never got a update… constantly having to fallow the progress of my order, slap dash sales assistants!"
• "If your purchasing anything from here, think twice as the after sales care is awful to say the least. I have had trouble for months from June, I've had to do all the chasing. It's now at the end of Oct and still NOTHING. Appalling!!!!!!"
• "Once they have your money they don't want to know never ring you back when you have a problem wouldn't waste your time or money go some were else wouldn't even give it a one star"

Product Quality

Pros:

• "Quality items - one item I looked at was more than competitors, but the extras I got, plus the quality difference meant the parts were not rickety and the life would be far longer."
• "Fantastic customer service as always! this is my third sofa from furniture village and iv never had any problems, the quality of the products are 5*."
• "We have just bought 2 sofas from Furniture Village. We looked at many sofas in many stores but decided to buy from Furniture Village because the choice was excellent and the quality of their products was superior to the other nearby stores."
• "Fantastic custom today with Jason! Instantly connected with him, he made us feel welcome, straight to the point with any concerns we had when purchasing, friendly down to earth, didn’t feel pushed in to buying. We had a great experience and I have a beautiful corner peace, thank you x"
• "The store has such a good atmosphere, I could go in all the time! Billy sold us our beautiful sofa and he was really easy going and helpful!"
• "Very pleased went shopping for a sofa at all the shops. Furniture village, explained all about the sofas. After a long deliberation over lunch. We decided that the sofa we was interested in was from this company."
• "Gemma is very knowledgable and a pleasure to deal with. She is really helpful, and seems that nothing is too much trouble when choosing your new sofa. We have shopped here previously, and would recommend Gemma and Furniture Village to anyone."
• "My husband and I would highly recommend Furniture Village in Hull. We were looking to purchase a new wardrobe and with thanks to Elizabeth we achieved our aim. The service we received was excellent. Good product knowledge."

Cons:

• "We ordered 2 dining chairs 5 weeks ago... no reply back. Will never order from this company again."
• "Still waiting on getting the right hand side of the sofa... Absolutely horrendous customer service!"
• "I bought a mattress and 2 pillows... She was so dismissive. Went to this store just to check if they can provide me further information, turns out that the lady I spoke on the phone was the lady at the store (Elizabeth) and she kept on insisting I 'already told you!'. Again she was rude and dismissive."
• "After we told the assistant, we knew everyone in the shop had discrimination from the first time we went and met them they were just horrible from the first sight. And straight after they kicked us out and told us to leave."
• "Pressured selling to my elderly parents. They tyres to cancel within 7 days and was told cannot cancel."
• "Unhelpful staff from start…. Still on going 4 months later, Management to staff giving false information due to systems been down /hacked??? Never got a update… constantly having to fallow the progress of my order, slap dash sales assistants!"
• "If your purchasing anything from here, think twice as the after sales care is awful to say the least. I have had trouble for months from June, I've had to do all the chasing. It's now at the end of Oct and still NOTHING. Appalling!!!!!!"
• "Once they have your money they don't want to know never ring you back when you have a problem wouldn't waste your time or money go some were else wouldn't even give it a one star"