Bedstar Reviews Summary

Delivery Service

Pros:

• "Just had a delivery on time, polite guys."
• "When it arrived the next day, the delivery men put it all together, and cleared all the packaging away too."
• "Delivery came nice and early, bed was easy to assemble."
• "Fantastic communication, received regular updates via text and email."
• "Excellent service, kept me updated with email updates and delivered when they said they would."
• "The delivery was excellent, I got regular updates on the progress of the delivery and the men were very friendly and helpful."
• "Delivered in under 24hrs driver called 20 minutes before arriving and was really helpful."

Cons:

• "Ordered a bed in February. Got 6 different delivery dates. Still not received the bed (5 months later!!!)"
• "The most horrible company. Gave me a 2 hour delivery slot, not only the driver didn’t arrive in time, but was running very very late."
• "Shocking customer service. I want my bed rapid as my children currently have no where to sleep."
• "The delivery window for delivery (4-6pm) was missed by two hours and arrived at 8 pm, the last drop."
• "Bedstar not only let my son down by bringing only half a bed."
• "I've wasted a whole day waiting for my bed. They aren't answering their phones."
• "The bed did not arrive the following day, infact it arrived 11 days after it's due date."

Customer Service

Pros:

• "Thank you for such an amazing service."
• "I found the company to be very prompt, professional and polite throughout the whole process."
• "Could not ask for better service. Would recommend to everyone!"
• "All sorted without a fuss or additional charges."
• "Bedstar were very efficient in arranging for the bed to be collected."
• "The salesman was very helpful."
• "I spoke to a helpful, courteous advisor who answered my queries and took the order over the phone."

Cons:

• "Utterly ridiculous and lousy service."
• "Poor customer service and took ages to deliver. I will not be using again which is a shame as I thought I'd found a good company to supply beds for my rental properties."
• "Customer service aren’t helpful. Don’t use."
• "Customer service was very difficult to get through to, almost non existent."
• "Worst service that I have ever experienced; please avoid this company at all costs. The customer services team will ignore you."
• "Absolutely disgusting behaviour for a company who say they are focussed on customer service."
• "Hours wasted trying to get a response from 'customer service'."

Product Quality

Pros:

• "Nice big super king, mattress is comfy, draws work a treat, looks the part as well."
• "Also, the beds require considerable assembly. They are quite sturdy and look nice."
• "We are very impressed with the quality of our items which were very competitively priced."
• "It appears to be good quality, well made and is attractive in appearance."
• "The mattress seems to be up to the task and is pretty comfortable."
• "Bed was straightforward to assemble, good quality and it looks fabulous."
• "The bed I bought is fantastic, exactly as described, easy to put together and I am extremely happy with it."

Cons:

• "Unpacked bed damaged."
• "Both come damaged and still waiting for another draw to be delivered as it’s turned up broken again."
• "Bought a bed from this company which after a year was bent and broken."
• "The wrong size mattress was delivered and 2 of the drawers underneath were broken."
• "Awful service VERY late and partial delivery, one year later I need to replace the bed because it's broken beyond repair from 1 person sleeping in a king-size bed."
• "Upon removing the bed packaging, i found that the bed had damage in several places on the surface where the mattress goes."
• "The frame of the bed is warped and the drawers are so misaligned they do not shut."

Refund and Financial Issues

Pros:

• "Purchased a mattress and a bed however not in stock. I was offered a full refund which I took."
• "I would certainly recommend this company."
• "Matress perfect. And great finance option."

Cons:

• "Still waiting for my refund 20 days after I was told it would take 7 days."
• "So I'm down £999 and paying interest on it and they have my money in their account gaining interest."
• "They have now given me the choice to pay £55 for a redelivery or if I want to cancel and get a refund I have still to pay £55 for the 'failed delivery'."
• "I want a refund!!! It has been more than 3 weeks since you collected the item, I just want my money back."
• "They won't give us a refund unless we pay a £55 fee for them to collect it, even though they are the ones at fault by sending us the wrong mattress."
• "I was told it hadn’t been dispatched, but they would charge me £55 to restock it."
• "Topping on the cake is their outright refusal to offer any kind of reimbursement for their mistakes."