Address: Chapel Showrooms, 98 High St, Knaresborough HG5 0HN, United Kingdom
Phone: +441423863914
Rating: 3.7
based on 179 reviews.
Delivery Service
Pros:
"Just had a delivery on time, polite guys."
"When it arrived the next day, the delivery men put it all together, and cleared all the packaging away too."
"Delivery came nice and early, bed was easy to assemble."
"Fantastic communication, received regular updates via text and email."
"Excellent service, kept me updated with email updates and delivered when they said they would."
"The delivery was excellent, I got regular updates on the progress of the delivery and the men were very friendly and helpful."
"Delivered in under 24hrs driver called 20 minutes before arriving and was really helpful."
Cons:
"Ordered a bed in February. Got 6 different delivery dates. Still not received the bed (5 months later!!!)"
"The most horrible company. Gave me a 2 hour delivery slot, not only the driver didn’t arrive in time, but was running very very late."
"Shocking customer service. I want my bed rapid as my children currently have no where to sleep."
"The delivery window for delivery (4-6pm) was missed by two hours and arrived at 8 pm, the last drop."
"Bedstar not only let my son down by bringing only half a bed."
"I've wasted a whole day waiting for my bed. They aren't answering their phones."
"The bed did not arrive the following day, infact it arrived 11 days after it's due date."
Customer Service
Pros:
"Thank you for such an amazing service."
"I found the company to be very prompt, professional and polite throughout the whole process."
"Could not ask for better service. Would recommend to everyone!"
"All sorted without a fuss or additional charges."
"Bedstar were very efficient in arranging for the bed to be collected."
"The salesman was very helpful."
"I spoke to a helpful, courteous advisor who answered my queries and took the order over the phone."
Cons:
"Utterly ridiculous and lousy service."
"Poor customer service and took ages to deliver. I will not be using again which is a shame as I thought I'd found a good company to supply beds for my rental properties."
"Customer service aren’t helpful. Don’t use."
"Customer service was very difficult to get through to, almost non existent."
"Worst service that I have ever experienced; please avoid this company at all costs. The customer services team will ignore you."
"Absolutely disgusting behaviour for a company who say they are focussed on customer service."
"Hours wasted trying to get a response from 'customer service'."
Product Quality
Pros:
"Nice big super king, mattress is comfy, draws work a treat, looks the part as well."
"Also, the beds require considerable assembly. They are quite sturdy and look nice."
"We are very impressed with the quality of our items which were very competitively priced."
"It appears to be good quality, well made and is attractive in appearance."
"The mattress seems to be up to the task and is pretty comfortable."
"Bed was straightforward to assemble, good quality and it looks fabulous."
"The bed I bought is fantastic, exactly as described, easy to put together and I am extremely happy with it."
Cons:
"Unpacked bed damaged."
"Both come damaged and still waiting for another draw to be delivered as it’s turned up broken again."
"Bought a bed from this company which after a year was bent and broken."
"The wrong size mattress was delivered and 2 of the drawers underneath were broken."
"Awful service VERY late and partial delivery, one year later I need to replace the bed because it's broken beyond repair from 1 person sleeping in a king-size bed."
"Upon removing the bed packaging, i found that the bed had damage in several places on the surface where the mattress goes."
"The frame of the bed is warped and the drawers are so misaligned they do not shut."
Refund and Financial Issues
Pros:
"Purchased a mattress and a bed however not in stock. I was offered a full refund which I took."
"I would certainly recommend this company."
"Matress perfect. And great finance option."
Cons:
"Still waiting for my refund 20 days after I was told it would take 7 days."
"So I'm down £999 and paying interest on it and they have my money in their account gaining interest."
"They have now given me the choice to pay £55 for a redelivery or if I want to cancel and get a refund I have still to pay £55 for the 'failed delivery'."
"I want a refund!!! It has been more than 3 weeks since you collected the item, I just want my money back."
"They won't give us a refund unless we pay a £55 fee for them to collect it, even though they are the ones at fault by sending us the wrong mattress."
"I was told it hadn’t been dispatched, but they would charge me £55 to restock it."
"Topping on the cake is their outright refusal to offer any kind of reimbursement for their mistakes."