Star Tech Ltd Reviews Summary

Customer Service

Pros:

• "The guys on reception are friendly and helpful to all and they are patient answering questions."
• "They are always more than happy to answer queries via phone or email and lean over backwards to help out."
• "Always such a reliable, professional and helpful service!"
• "Staff were friendly and efficient, and remarkably, they didn't charge me for the time they spent trying."
• "Very welcoming. Communication was easy."
• "The staff are friendly and helpful, and I would have no hesitation in recommending them."
• "Customer service was great and communication on the day of the work was amazing."

Cons:

• "Not happy at all."
• "I am not happy with how you guys handled the situation, I felt as if there was no care at all that I had to keep coming back."
• "I don't know if I'll be returning."
• "I am dissatisfied with your investigation and the inspection you carried out on my vehicle because it was wrong."
• "This is the worst garage I have ever had the misfortune of coming across."
• "After speaking to fellow colleagues and associates they have had the same experience, Lies and poor service."
• "Feel they try scam me!"

Pricing and Value

Pros:

• "Usually Startech can get the car in quite quickly, always provide updates as needed and get the job done for a reasonable price."
• "Car came back quickly with no issues, it was also presented back spotless, fairly priced and professional garage."
• "Recommended by a friend I asked them to change my CLK Cruise control switch. Quote was considerably cheaper than main dealer."
• "MB main dealer corrected all the issues and fixed the original problem for less than £250."
• "They have always done great work at a reasonable price."
• "Their charges are fair and all work is of a high standard."
• "Very pleased with service and charges had Merc service mot and new brakes fitted easy to book on line or by phone good communication and a reminder sent."

Cons:

• "Nice try StarTech with that pricing, never again visiting there! £253 stay in wallet, be smart think twice everyone because this is how garages like this one working and making money on us customers."
• "Less than three weeks ago I was by the garage to do services and MOT because My friend said give them a try and I noticed yellow engine light on my dashboard and I call them and I spoke with John he asked me to come over after bank holiday and I was their to be checked and John told drama I have to pay amount of £387 and I asked for what? he told that is!! But I am too smart to be scam I will never go there again."
• "The wheel speed sensor needed changing, and they quoted £170 for supply and fit. After calling Mercedes Trade parts department the part is only £13."
• "Then I called my warranty company to find out that the cost of the sensor replacement exceeds the repair cost they agreed with the Star Tech and I have to pay £80 on the top."
• "You will need a mortgage to pay for your car as they find issues that shouldn't be there."
• "Not Impressed as of my first visit. More expensive than Main Dealer."
• "I can't afford to throw money away. An expensive car wash."

Quality of Work

Pros:

• "Repaired and serviced my car to a top quality level."
• "Fixed my car and even cleaned it for me upon collection."
• "Car was handed back to me having had a very good clean and running perfectly."
• "They will expertly diagnose and repair faults on your vehicle and offer you a fair and professional customer experience."
• "Always helpful & friendly, I often send my customers to them for specialist diagnostics & work, & always get good reports back!"
• "Very impressed with the professionalism from Star-tech."
• "Thoroughly professional, friendly approachable company."

Cons:

• "Had some electrical diagnostic work done earlier this year, granted they found the problem rectified it in a timely manner, I have so far found 3 bits of interior trim that have had clips broken."
• "Your diagnosis was wrong, to replace the HIGH PRESSURE FUEL PUMP, I incurred unnecessary costs."
• "The worst garage I’ve ever been to tried charging me over 2000 pound and gave a list of defects that needed doing which taken to another garage said mainly none of it needed doing."
• "Sadly couldn't fix the problem, as my vehicle was too old to be comprehensively diagnosed."
• "Helpful friendly staff and a great service with a loan car, a bit disappointed in that there is a dash computer fault on my dash that needed looking at and thought they would do this, but said they didn’t have time."
• "I had to come back at least 2 additional times to get the wheel alignment fixed when they couldn't find the problem, wasting multiple hours of my time getting there and waiting."
• "Car has been in twice. This time I paid £100 on diagnostics and the problem of knocking suspension wasn't found."