DCM Autocentres | Tyre Fitting, Car Services & MOT’s in Shaftesbury Reviews Summary

Customer Service

Pros:

• "Quick, efficient, reasonable and with great feedback and advice."
• "Absolutely brilliant service. Politeness and officiant does not say enough."
• "Great customer service. Best place for getting tracking spot on."
• "Excellent service, will definitely go there again."
• "Once again outstanding service from all the crew at DCM Shaftesbury. Efficient, reliable, helpful and courteous."
• "Always willing to help and do the best they can to get you in as quickly as possible."
• "The staff were all friendly. There were toys to keep my little one entertained while we waited."

Cons:

• "So basically my car is in worse shape now than when I dropped it off."
• "I appreciate the offer of the free tracking but after my experience I don't think I will be returning."
• "Staff persistently rude, pushy and stand offish."
• "Customer service is terrible and if the tracking wasn't out it is now and the abs light has come on 2 minutes after leaving the place."
• "When I questioned the woman on the price she became very aggressive and put the phone down on me."
• "Wasted my time on multiple occasions at this place."
• "EDIT 26/02/2021 I wish for everyone to have a look at how upset DCM got at my review here certainly hit a nerve. Very unprofessional."

Facilities & Comfort

Pros:

• "Took car for an MOT waited in their reception area lovely and warm nice and clean beautiful shiny floor didn't stink of grease or oil or mechanical smells very pleasant setting even got hot coffee and tea."
• "Lovely reception staff. Had 3 tyres and tracking done had to wait little longer as they were very busy but free coffee and waiting area."
• "Greeted by two well spoken lads & directed to a light and airy waiting room."

Cons:

• "Modern, spacious reception area but seating and floor could do with cleaning if the professional image is to be maintained."

Quality of Work

Pros:

• "A massive thank you to Jon at DCM shaftsbury! he custom built and fitted a powerflow system to my bmw 325i and I couldn't be happier! the guy is an absolute professional and was very helpful for the entire experience!"
• "They have transformed my Mercedes c180. I'll be sending all my family and friends there way for now on!"
• "We were served quickly on our arrival and your employees repaired the tire reliably."
• "Fantastic professional service as always!"
• "Standard of work and customer service was excellent."
• "High quality work done on my Volkswagen caddy."
• "Exellent all round, In every area of work."

Cons:

• "Took my car to get suspension fixed (cracked spring) was told that the complete suspension on front passenger side had to be replaced... I'm glad I didn't take your advice at DCM tyres shaftesbury as I would of had work carried out which was not necessary and I have doubt I needed as much work done as I paid for."
• "Absolute cowboys. AVOID! I asked them to change a clutch fluid hose and they sent me a loooong list of 'recommended' actions that required 'urgent attention' and £4,699 worth of work."
• "They rapidly assessed previous garage work had installed aftermarket Suspension Lower Arm which wasn’t a perfect fit, causing significant ongoing issues."
• "I was told the front track rod ends were seized and they tried to charge me £480 to change 2 track rod ends and track my car!!!"
• "Morale of the story, don't go to DCM. If you feel you have to, then always get a second opinion."

Value for Money

Pros:

• "Fitted two unusual caravan tyres at a very good price, from stock with speed and no waiting."
• "Flat tyre this morning, tyre company closest to me wanted to put 2 new rear tyres on for £150. Went to get a second opinion from DCM and they decided to inspect the tyre and just remove the screw that caused the puncture."
• "Again they proved they are not money minded ....They are service minded😊Actually i i booked full service for Honda Accord when they saw my service book the manger(JASON) came and explained no need service for my car."
• "Keep you updated at all stages of any repairs and give competitive prices for work carried out."
• "Gave detailed advice about work that was essential and advisory. The work was carried out quickly, at a good price."
• "Went in for a flat tyre replacement... they told me no need as the originals were OK and the flat could be repaired saving me money."
• "Great service provided. Rung earlier in the week to confirm booking and correct tyre choice. Not a long wait to have 2 new tyres put on with a free tracking check. Fair and reasonable price overall."

Cons:

• "Paid £25 (to have it inflated!!)."
• "They are honest.. With wheel alignment they only charge for what needs doing sometimes it's 20 quid.. But they charge up to 60..more than main dealer down the road.. Wheel allingment expensive there.."
• "They give me quote £1300 for 2007 vw golf front disc and pads and two tyres change."
• "Really poor service received here yesterday."

Efficiency & Timeliness

Pros:

• "No dramas, no problems and no doubt that I'll go there again."
• "They managed to get my car in without an appointment after I had finished work."
• "Our car indicated a loss of tyre pressure today and as we were over 50 miles from home, we needed quick and reliable assistance. DCM were excellent in their response and checked all four tyres as well as helped to re-set the pressure indicator light."
• "I phoned when they opened and one hour from calling them I had been in, had a tyre fitted and was on my way home."
• "The engineer they sent was incredibly helpful and he was able to replace the blown tyre promptly and with no issues."
• "Bailed me out massively today. Drove over a large pot hole damaging both the tyre and bending the alloy and they were able to fix both with short notice and within 40 minutes of arriving."
• "Car was back within 24 hours."

Cons:

• "When to change tyres been told 40 min waited 2.5 hours."
• "Took 2 hr 30 mins to change my tyre."
• "Phoned ahead to book puncture repair and make sure it could be done 'while I wait'. Hour and a half later still not done."