"The repair was to the highest standard. I simply can't tell that it was ever damaged."
"The team not only restored my car's exterior flawlessly but also ensured every internal component was thoroughly checked and fixed."
"Repair is great. Car beautifully cleaned inside and out."
"Great service and the quality of work done on the repair is amazing you wouldn't think if had been damaged."
"The repair and service following the collision were truly exceptional."
"The quality of the repairs to restore my car to its previous condition was very helpful."
"Car looks great. After repair there was some minor issue... but DLG and Kwikfit sorted it."
"The standard of communication was very good... Overall I was pleased with the standard of the repair."
Cons:
"Car not repaired fully, making a noise so we lifted bonnet to see something flapping around that should be fixed with screws."
"Work completed was of a basic standard... In addition to this, I was provided with a courtesy car that was very dirty and had dog hair everywhere."
"The assessor does ring to inform you of the timeframe and I have to say the quality of the paintwork and the repair are very good, however the staff dealing with the return of your vehicle are another matter."
"I do not recommend this garage... It came back visibly “repaired” (although the paint work is questionable), however with a completely malfunctioning clutch to the point where I literally can’t drive my car."
"I would avoid these at all cost... The car was sent back twice due to faulty workmanship."
"Repairs appear to be carried out to a very high standard... However, I received my car back a few weeks ago and presumed all the works were completed but I have being told a part has now been delivered and a repair person is coming out to fit it which I was not told there was anything else to do."
"When they finally got the car (not their fault). The repair went fairly smoothly. Took longer than anticipated due to getting parts."
"Although the car came back clean on outside lots of paint dust and sticky residue on paintwork."
Customer Service
Pros:
"Great communication every step of the way. They even finished the repair 3 days earlier than predicted."
"DLG Auto Services were real lifesavers after I was involved in a head on collision. The speed of collection, professionalism and the timely updates I received whilst my vehicle was being repaired was excellent."
"I was very impressed with the service in respect of collecting/returning my vehicle and providing a courtesy car."
"Fantastic customer care and first rate service. I have been kept up to date though out the process."
"Home pickup and returned. Their driver turned up on time to pickup my car and return my car."
"DLG picked up my car for bodywork repair on time as arranged. They kept me well informed of the progress."
"The service provided was excellent. I received an initial phone call to arrange collection of my car which happened quickly."
"Following an unfortunate accident, Direct Line took control of the repair and arranged it with DLG. After that DLG contacted me promptly and collected my car without delay and started the repair process immediately."
Cons:
"I was booked in for the morning slot, they didn’t come until mid afternoon after us calling them twice."
"Only negative is the car didn’t appear to have been valeted. I’m aware this would only have been outside however there was still mud on the car when I received it back."
"Took me 5 attempts to contact the garage, got promised a call back 4 of these times which never happened."
"Extremely expensive repair costs very poor customer service. After reading the reply below it sums up the arrogance of this company."
"My car went here to be repaired wasn't updated on progress had to contact the garage myself. Got told different stories off different people when my car would be ready."
"I didn't have any choice about using DLG (it's a subsidiary of Churchill/Direct Line) but nor did I have any reason to object."
"I had my car hit by a hit and run driver. These guys were excellent with the collection and repair of my car and sorting out car hire."
"The service from DLG was professional from start to finish - every person I spoke to, every contact they made with me to update me on the progess of the repair to my car was polite, honest, supportive and clear."