Dack Motor Group Lincoln Reviews Summary

Customer Service

Pros:

• "Tracy was super helpful in reviewing options for my car."
• "The chap who was dealing with my vehicle, Tom, was incredibly helpful and understanding regarding my need to have it back quickly for a business commitment."
• "Tracy from the service team was great and looked after me throughout the work and kept me updated regarding time and costs."
• "Exceptional service, never knew about this company until I rented a van from them today but the customer service was outstanding."
• "Tracy & all the team were brilliant, thoroughly professional."
• "Thanks to Tracey for being the point of contact on the latest round of repairs. She provided outstanding service."
• "Tracy explained everything in detail, and told me she would ring me when the job was done."

Cons:

• "How do they sleep at night charging these prices?"
• "Its a shame because they will lose a lot of business like that. They do a good job but for those prices you are better going straight to the dealer."
• "After years of using just them I had to find someone else, the prices went up so much that fees like robbery they simply became too greedy."
• "In the past I have been extremely pleased with the service I have received from Dacks but recently I have been promised calls which have not materialised."
• "Booked in for 8.30am as was told that it was an all day job to read a code and when I arrived, it wasn't even booked in until lunch time."
• "Sadly I have had to leave this review as upon inspection of the vehicle now returned to me, I have found two damaged items that were not previously an issue."
• "I lead to belive this was a good garage but no.i had an handbrake warning light come on dash on mondeo."

Quality of Work

Pros:

• "A brilliant service would recommend to anyone!!"
• "Work was done as quick and efficiently as possible and I was back on the road in no time."
• "Great job all round. See you all soon."
• "Had my engine remapped. Everyone was very friendly and helpful and did everything to make my visit easy."
• "The quality of service was exceptional and priced very fairly, after reading reviews of other customers I will be taking my car in for a service and mot next year."
• "The standard of the work completed is always excellent, the team are very friendly and are always happy to help with any queries and questions."
• "Dack took the time to fully investigate the problem and were subsequently able to repair my car for significantly less cost."

Cons:

• "Maybe dodgy car maybe dodgy garage or a mixture of both."
• "The wheels are not aligned correctly, having sent the vehicle in for this one job you would have thought that not being able to complete this would be communicated, irrespective of the reason behind the failure to complete the task."
• "But within 500 miles the engine light came on."
• "Once I had my car back. The car felt like it was in limp mode couldn’t get over 4k revs struggled to get to 70 miles."
• "And the gearbox is shot no 2nd gear."
• "£300 for a tyre and alignment, £135 for 2 brake pads, £109 for coolant replacement because my coolant is wrong temperature."
• "Asked for a code diagnosis and reset. What I got was a full inspection and £2500 quote for made up repairs that are not even needed."

Value for Money

Pros:

• "OMG What a mistake! Why on earth have I been using BMW main dealer (stealers) when DACK Motor Group can deliver a service which is far more professional, courteous, friendly and on top of all that, cheaper."
• "A bonus was it came in under quote as well."
• "Happy to use them again."
• "Would I use DMG again? You bet!!"
• "10/10 would not hesitate to recommend."
• "Highly recommend and will be back again. Thank you Dack motor group."
• "The firm is usually much cheaper than the main dealers for work on my car, so I use them when I can."

Cons:

• "Its a shame because they will lose a lot of business like that. They do a good job but for those prices you are better going straight to the dealer."
• "After years of using just them I had to find someone else, the prices went up so much that fees like robbery they simply became too greedy."
• "Furthermore the prices are astronomical."
• "Did a service on my 2019 GLC and they over filled the oil by 400ml (so they say. Could have been more) I didn’t know they had done so until 2/3s of the way to the airport in the middle of the night and had to have it recovered on return."
• "£300 for a tyre and alignment, £135 for 2 brake pads, £109 for coolant replacement because my coolant is wrong temperature."
• "Asked for a code diagnosis and reset. What I got was a full inspection and £2500 quote for made up repairs that are not even needed."
• "What they wanted was a free pass to spend as much as they like, be very careful with this company as the wording is very dangerous and you could end up spending thousands without even realising."