"The movers were professional, considerate and companionable: they packed our entire house up carefully and quickly, disassembling furniture where necessary."
"The team were really friendly and knowledgeable and really put us at ease at all stages of the move."
"Everyone from the office staff to the movers on the day were polite, professional, and friendly."
"They were on time, friendly, professional and really understanding of our situation as we were moving with newborn twins."
"Very professional from the first phone call to the last removal."
"The team provided an excellent service - which was both reliable and a seamless process."
"The team at SmartMove were really professional and made moving day so easy."
Cons:
"They went to the wrong house. They'd guessed the house name on my invoice."
"We booked a full day removals and agreed the price. On the day we were contacted by the office as the men were moving our stuff to be informed that we had only actually been booked for a half day."
"Seemed really easy to deal with but turned up late to appointment and it was only because I called that I knew they were running late."
"The removal team were very unorganised leading to needing extra transport at the last minute, not fully assembling items and running very late at the unpack."
"Unfortunately their representative called me about 3 hours after the agreed time."
"I ended up receiving neither confirmation nor boxes."
"Used to work for this company, matt and justine were some of the worst employers I have ever had, all the staff work themselves to the bone for them, very expensive removal company."
Customer Service and Communication
Pros:
"Throughout the process we had good communication through email and were given lots of info to help us prepare."
"All calls, texts and emails were answered so quickly, couldn't believe how slick the operation was on every level."
"The communication was great, they were incredibly patient with me, our dog, children and estate agent on move day and the packing service was excellent with everything arriving in one piece."
"Communications were smooth and efficient, the packers and move teams were amazing - nothing was too much trouble despite ours being a tricky move both for access and logistically."
"They were responsive to queries, patient when things were difficult with our sale/purchase, reassuring when we needed it and super efficient when we finally managed to exchange and move."
"Communicated well with us throughout, making the whole day run smoothly."
"The folks at Smartmove were absolutely amazing. They went above and beyond to support our house move."
Cons:
"Used this company in August 2015. I was promised a refund for return of boxes. I returned the boxes but despite calling and emailing many times they never did return to me the £27.50 they owed me."
"Items were damaged (nothing was wrapped) and lost during the move and the company have been less and less responsive with no resolution to date."
"We called Justine to complain and she said she would call back. She didn't."
"Not to mention all the laws they break with overweight trucks and employee safety."
"Very poor actions, they threatened to call the police for harassment after they stole my property."
"I tried following up with them on the following day to enquire about the final quote, to find out this had mysteriously increased by over 20% compared to the initial price."
"After working for them I left my push bike (£300 value) in one of there containers and they got rid of my bike and didn't contact me about it at any point."
Value and Pricing
Pros:
"Not the cheapest company, but definitely a great one to use. Highly recommend."
"Helpful, efficient, friendly and great value for money."
"We had an excellent experience with Smart Move - really easy quote via Whatsapp, best value price."
"The pricing was very competitive indeed."
"He gave us a great price, which was in the middle of the quotes."
"The quote was very competitive and the service was great despite our moving date being delayed and only being confirmed with a week to go."
"Excellent value, as they were quite a bit cheaper than the other quotations we got. Thoroughly recommend!"
Cons:
"Not the cheapest company, but definitely a great one to use. Highly recommend."
"The quote I got from Smartmove was more expensive than others but I went ahead with them anyway because they made a point of no hidden fees."
"Smartmove was considerably cheaper than other companies who quoted, and we were concerned that the service might not be as good, but we needn't have worried."
"They quoted for 3 vans. They sent 2."
"The price was also lower than other removals places had quoted, so I'll admit I was a little surprised."
"We were very happy with the price, that was fully quoted up front."
"So much gratitude to all at Smartmove! Matt was patient with me during the quotation process, they matched another quote I was offered."