Address: Park View Nursery, Theobalds Park Rd, Enfield, EN2 9BQ, United Kingdom
Phone: +448453191900
Rating: 4.2
based on 128 reviews.
Customer Service
Pros:
"An absolute 1st class garden centre with fabulous staff especially Judith, what an amazing happy lady. Extremely helpful and certainly brightened up my day."
"Staff very helpful, always happy to help."
"The staff are the best...thank you the girls on the tills and the wonderful Judith on reception."
"The girls and guys at the front desk are very polite and professional."
"Staffs are very friendly and cooperative."
"All the staff we encountered were pleasant and helpful and we look forward to visiting again."
"Brilliant customer service, despite being busy and having long queues at times when I visit the staff are always polite and helpful."
Cons:
"No sanitizer as you go in. Employees of the store don't social distance and just pass by customers."
"Really bad delivery services. They deliver only two days a week, only during daytime, unable or unwilling to give estimated arrival time."
"Very poor customer support and public relations."
"When I wrote to The Gardening Club to complain - twice - no one even bothered to reply."
"The staff are not helpful at all and they don't have any respect for the plants."
"Appalling customer service. Reception woman ignored me today for ages."
"Staff barely speak English; are abrupt in their mannerisms, consequently you cannot get any plant advice, whatsoever."
Product Quality
Pros:
"There is a great variety of plants, shrubs and trees in all sizes which all looked healthy and well kept."
"Good place to spend the day some nice plants at reasonable prices."
"Massive garden centre with huge selection."
"What an amazing place. Huge, with a vast selection, at incredible prices."
"Great place for plants and garden accessories. Large variety of plants at various stage of growth from saplings to mature trees at very competitive prices."
"Great quality plants and at a fraction of the cost of other garden centres."
"Such a wide range of plants that are always healthy!"
Cons:
"Bought 3 clematis a year ago, not convinced they have been labeled correctly as flowering early and different colour to label."
"It is a bit pricey compare to other garden nurseries. And sign at the entrance is misleading."
"Having purchased some gardening equipment at Thompsona Gardening Centre the same and compared prices The Gardening Club comes out significantly more expensive on like-for-like."
"Awful experience. Bought 2 Hydrangeas here for £40 each. 20mins later at Springtime down the road identical same brand and label. 24.99."
"The pricing on perennial plants is not as competitive, and the range is limited."
"Purchased three orchids. All were completely leafless within a week as they were dead when they were sold."
"Disappointed with some of the plants purchased today. A pot of trailing plants all fell apart when removed from the pot for planting and immediately wilted."
Membership & Pricing
Pros:
"Superb range of plants at great prices, it's a club so you need to join and pay a small nominal fee."
"You need to be a member but it's only £5 initially then £2.50 every year. Definitely worth it if you want reasonably priced plants."
"Anyone can join The Gardening Club it's about £5 for the first year then £3 after that and you will get your money back straight away on savings."
"Well worth the £5 a year membership. You will save this on the first visit."
"Become a member and enjoy great deals and perhaps the cheapest goods in the south east of England."
"Membership of £5 required for entry and £2.50 renewal per annum. 1 guest allowed."
"Love this place. Its well worth the £5 membership for an entire year."
Cons:
"Long queue and one person managing new member applications."
"You have to be a 'member', you can’t get in without your membership card."
"Really gone down hill and no perlite in stock."
"Apparantly you must be a member but the reception is closed and the lady totally disinterested."
"OVERCHARGED £35."
"£75 down the drain! Bought a planter from these guys. They confirmed that I could return it before hand. When I brought it back they would only give me a credit note."
"Cancelled my membership for false advertising 50% discount is false, prices hiked before event to make it appear you're getting a bargain."
Facilities & Accessibility
Pros:
"Absolutely fantastic place! Make sure you get a trolley from the carpark before you go in."
"Visited with my Mum in her wheelchair no trouble at all."
"Good range of plants but could benefit from having better signage, access to trollies inside."
"It was quite busy as its Bank Holiday Monday but the staff made every effort to encourage social distancing at all times."
"Saw staff cutting off dead leaves to improve condition of the plants for sale."
"Large quantities of plants especially good for bedding."
"The place is really big and is wheel chair friendly throughout."
Cons:
"Part of the Crews Hill gardening centres. Generally well stocked early in the season. Good selection of plants and flowers. Parking and trolleys can be an issue on weekends and holidays."
"Last time we went the checkout was such a muddle that we were overcharged by £20."
"Was not a pleasant experience, after having to queue at the checkout for at least 12-15 min when I question the cashier her attitude was very unhelpful and rude."
"The cafe just gave me an awful coffee that is also cold."
"Poor service. Left waiting at the door."
"The whole place is under glass so I warn that it does he very hot."
"The quing at the front for sign ups and membership renewals could be better managed, many of the trollies are jammed together."
Overall Experience
Pros:
"We joined, obviously, and will be back again - in spite, of the distance."
"Great selection of plants at fantastic prices probably the best in London."
"Best selection of plants I have seen anywhere."
"We were impressed with both, but the Gardening Club was just astounding."
"First time going to The Gardening Club, we thought we had rocked up at Disney land! it felt exciting!"
"What a place....the greenhouses seem to go on for miles...loved the plants...lots of bargains."
"Such a beautiful place for all your garden needs."
Cons:
"I do not recommend buying in this place and waiting for a delivery."
"One of the worst nurseries I've visited. Customer service is like they own you."
"Apparantly you must be a member but the reception is closed and the lady totally disinterested."
"I travelled thirty miles to this garden centre... Yesterday it was just a horrible experience."
"All staff were very rude and lack basic customer service and manners."
"Most staff have no idea about plants and appear to be cheap imported labour."
"Would have given it 5 stars, but the coffee shop is poor - really in need of a revamp."