M25 Movers Reviews Summary

Efficiency and Professionalism

Pros:

• "The movers were efficient and fast, a very polite and super strong bunch of young men."
• "The team did an excellent job. They were careful, quick and super professional."
• "They were incredibly efficient - packing a 2-bed flat and moving it across London in around 6 hours."
• "The M25 team were prompt and efficient in the way they carried out both the packing and the move itself."
• "The crew was fast and efficient. Within 2 hours they had packed all our stuff from a two-bedroom flat."
• "The guys turned up prompt before the 8am start."
• "They got the job down in two hours less time than we expected, and yet they never seemed rushed or sloppy."

Cons:

• "The movers we had were visibly tired from moving everything, towards the end was basically just chucking stuff and couldn’t be bothered anymore."
• "Very poor service - took over 4 hours to move a one-bedroom flat."
• "The packing service was inefficient, confusing and rushed."
• "During the packing the 3 people were very rude."
• "Movers were rushing and damaged more than this TV."
• "They obviously just wanted to get the job done as quickly as possible."
• "The packers were so so. They helped a lot but didn’t speak English and marked all the boxes with the word 'stuff' which was unhelpful to me."

Customer Service and Communication

Pros:

• "They kept good contact by responding to my emails and calls and the deposit was returned to me once she got clarity."
• "The central team were very accommodating and courteous."
• "The communication was prompt, professional and very friendly, and really helpful."
• "Great communication throughout."
• "Geralyn in customer service was perfect."
• "They replied within minutes when they were trying to win me as a customer. Different story now the job is done!"
• "Friendly and willing to accommodate all reasonable requests in the process of trying to get settled in on the day of the move."

Cons:

• "A company with an abusive MD, poor customer relations and any common decency is one I recommend all to steer clear of."
• "Our complaint was completely ignored."
• "Customer service response is hostile and unhelpful."
• "They charged me for a service that they cancelled and that I am now having to dispute with my credit card company as they have not responded to my email."
• "Awful service, do not use. Supposed to have 2 vans, then told 3 the day before. Only 1 turned up in the morning."
• "No good customer service."
• "They didn't call until the arrival time to let me know they would be 3 hours later."

Value for Money

Pros:

• "Fixed cost (which was important to me - I know a few people who were given low quotes only to get stung during/after the move), and worth every penny."
• "Good to have an inclusive price, seemed reasonable, and the team worked hard."
• "The price was competitive and all boxes were included."
• "They are also competitively priced."
• "Rates were very reasonable."
• "Excellent value for money."
• "The price was unbeatable in my book."

Cons:

• "The first invoice arrived from their ‘move coordinator’ RA quoting an amount well over twice as much as what we actually owed them."
• "However they were rather pushy about prompt payment."
• "THEY HAVE ALREADY CHARGED ME FOR AN AMOUNT MORE THAN THEIR ORIGINAL QUOTATION FOR THE FULL SERVICE - ABSOLUTE CHEATING."
• "They have very specific and very limited claim rules, so there's pretty much no chance of getting your money back when they break something."
• "However the compensation package was poor and I would have expected more."
• "I wish I had gone with one of the more expensive quotes as M25 Movers have cost me more with the damage to my belongings."
• "Their cost was higher than other companies and still hired them as wanted someone professional who knows what they are doing."

Care and Handling

Pros:

• "Everything was well packed, nothing was broken and every box was labelled with room and contents."
• "Once at my new place they assembled the furniture and placed everything where I wanted."
• "Impressed with how well they wrapped the furniture, absolutely no marks or damage."
• "All the furniture and kitchen fragile stuff were taken with extreme care."
• "They took really good care of our stuff carefully wrapping mirrors and glass table."
• "Relevant items were wrapped padded and handled with great care."
• "Everything was packed so carefully, wrapping each delicate item and securing them to walls in the vans."

Cons:

• "They generally handled things really roughly, broke a cake stand, dented our bin."
• "Some fragile items got broken during the move, as they were not wrapped properly."
• "We had lost items, damaged items."
• "They broke multiple items including furniture, expensive speakers, dented items, lost items, the lot."
• "There were a few fragile items (one vase and some wine glasses) which we found broken in the crates."
• "They left a few marks on the wall of the flat, which was a rental, and had thus to be fixed, meaning extra expense on my behalf."
• "The packing was fine but the unpacking was poorly done."