On The Dot Removals Limited Reviews Summary

Efficiency and Timeliness

Pros:

• "Moved from two inner city locations... we were able to pack the van, drive and unpack in 1hr 30 min."
• "They turned up early, got cracking straight away and everything was put into the van with care."
• "They turned up at 8.30 and I was moved in by 11!"
• "They moved some items for us from Nottingham to Cork, Ireland in less than 24hrs."
• "Arrival was at the agreed time, on the dot."
• "They turned up as soon as their previous job was done which meant we got it several hours early."
• "Fast communication, including sending a text 30mins prior to the booked time on the day."

Cons:

• "They were slightly late, but kept us updated with their ETA."
• "On the Saturday the van was late, they overran packing and unpacking by an hour each."
• "They got the timings wrong and it was a stressful experience."
• "There wasn't enough space in the van meaning I had to fill my car and leave another two carloads behind to pick up at a later date."

Customer Service

Pros:

• "Great website and customer service in advance."
• "Professional and friendly service, start to finish."
• "The team who moved us were kind and friendly, nothing seemed to be too much trouble."
• "Really amazing service! After a horribly stressful move with a different company last year, this company is a breath of fresh air!"
• "They packed our stuff with care and attention, were reassuring about the whole process throughout and were just the perfect balance of professionalism and friendliness."
• "Very responsive to emails during the booking process."
• "The booking process was quick and easy, the staff were helpful."

Cons:

• "I would probably have rated them higher if I had not got a call a few days later to say I didn't pay enough."
• "Finally, having not supplied one of the packers on Friday... they charged me an extra £50 over the quoted price because of the overtime."
• "Friday morning they told me they could only supply one packer instead of the two they had promised."

Professionalism and Care

Pros:

• "On the day, the guys were amazing - everything got packed, moved and unloaded with care."
• "They were extremely professional, friendly and helpful, nothing was too much trouble."
• "They packed our stuff with care and attention, were reassuring about the whole process throughout and were just the perfect balance of professionalism and friendliness."
• "The movers were friendly and professional, and managed to move some of our bigger pieces of furniture around tricky spaces easily and without damage."
• "Everything was loaded onto the van with care and attention and unloaded in the same manner."
• "He packed our furniture carefully and the van was fully equipped with the stuff necessary to move."
• "The team arrived promptly, packed the van extremely efficiently and took care with all of our belongings."

Cons:

• "They were not experienced with dismantling large furniture and did not have the right tools for the job."
• "They broke a wardrobe and didn't say anything so I didn't notice until they had left."
• "I have some scratches on furniture."

Value for Money

Pros:

• "Fantastic service and great price compared to lots of other companies."
• "Their prices were far better than the competition to boot!"
• "All for a great price."
• "Didn't cost the Earth, either."
• "The price is also very reasonable."
• "For the service that was provided, the cost was very reasonable."
• "It was a very reasonable price for the service we received."

Cons:

• "Finally, having not supplied one of the packers on Friday... they charged me an extra £50 over the quoted price because of the overtime."