Harvey Cooper Reviews Summary

Customer Service

Pros:

• "Nick to finalise the deal, again another smashing lad, he completed the sale with great professionalism."
• "Their communication was excellent throughout the process with video inspections, emails with updates and general calls, including a follow up call 1 week after receiving the car."
• "The personalised videos sent by email were a great touch."
• "Nick went the extra mile with tailored videos and immediate responses to all my questions."
• "Harry made the decision to use HCC an easy one, I'll definitely recommend them to family and friends again thanks."
• "Nick helped me find the right car within my budget and went above and beyond to help me secure the car."
• "Marc has provided me with a fantastic customer support for my Tesla Model 3 purchase."

Cons:

• "Absolutely rubbish customer service👎🏽Nick and myself agreed on a price to buy a car AUDI A3 grey. Nick was supposed to get back to me regarding delivery... Just because they get paid more on finance doesn’t mean they can mess around with customers!!"
• "Harry Metts banging on about £5000 wheel options, total lie."
• "Very disappointing. I travelled all the way from london to there to see the car advertised in autotrader. The car looked nice in the pictures, however when I went there I found out that there was a big damage on driver side."
• "Harvey Cooper Cars? More Like TOMMY cooper cars (Nick THE SALES MAN) Did not have the decency to let me know the outcome of my finance application after numerous calls to Nick nothing not even a courtesy call AVOID AT ALL COST."
• "Craig was very stubborn and wouldn't entertain the idea so he offered me back £19000 for the Mercedes after only paying £20300 on the Friday."
• "I really won’t go to any of this type of garages who only are there to ripping you off."
• "Please make sure that asked them if the car is accident damaged (wether it’s declared or not under any cat). If you decide to go there MUST take an expert to examine the car. Will save you a lots of Money."

Car Quality

Pros:

• "The garage finished was like a new car."
• "The car was immaculate and standing firm against the wild Atlantic winds and rain."
• "The car was inside the showroom on my arrival, staff were immediately there to greet me."
• "The car was exactly as described and presented to a very high standard."
• "The vehicle I bought (2017 BMW 335 Touring) was in mint condition for a car of 36,000 miles the best example of a pre-owned car I have ever bought."
• "The car was immaculate on collection and the whole experience was zero fuss."
• "The car was immaculately presented."

Cons:

• "Wasn't bothered about me losing so much money and has even put the price of the Mercedes higher than what I paid for it after them buying it back."
• "Going to cost thousands to rectify."
• "Some of the other cars are not up to standard with alloys all chipped and bodged in black."
• "I didn't like how the car drove, very bus like."
• "Went to drive through car wash lacquer peeling off front bumper and roof revealing different colour."
• "Parked in sun noticed rear door two shades of grey."
• "I would not recommend them to anyone I bought a Bmw from them and I did trust them as they saying is a really nice and clean car, day after when I look at that properly I noticed that front passenger side door and rear door has been resprayed as the car has been in a major car crash and when I get back to them they deny and I was Gona change the car with another but the refused and was so horrible."

Purchase Experience

Pros:

• "Thanks lads for an easy relaxed purchase, you're a credit to your company."
• "No pressure selling."
• "The whole process was easy & relaxed with no pressure to purchase."
• "The whole process of the purchase was flawless."
• "Completed a purchase of a BMW1 series and can honestly say it has been the most painless car purchase ever."
• "The whole experience from start to finish was easy and very pleasant."
• "Great experience made so easy with a hassle free relaxed friendly atmosphere."

Cons:

• "I was offered back £19000 for the Mercedes after only paying £20300 on the Friday so for 3 days I've lost £1300."
• "Hope no one else ends up in the same situation as had they reversed the deal or not tried to take the absolute mick I might have recommended them."
• "Harry Metts how do you sleep at night."
• "Please take someone who knows about bodywork."