Bristol Street Motors Ford Gloucester Reviews Summary

Customer Service

Pros:

• "Amy in customer services is fantastic and kept me updated all the way through the process of my car considering it was a tricky one!"
• "I'd recommend Bristol Street Motors Ford Gloucester to anyone because very helpful regards test drive and processing order etc."
• "Received regular updates on delivery of new car even if this was to say delayed."
• "Amazing customer service and you certainly treat your customers fairly!"
• "Could not have received better service!! Rebecca who works on the service desk went above and beyond for me!!"
• "Everyone we spoke to was polite, helpful by talking us through the whole process and providing me with a great experience."
• "Sam was very professional and accommodating to my requests."

Cons:

• "Very poor. They weren’t even open!!!"
• "The worst customer service I’ve ever received."
• "Poor communication and all the time I chased for updates."
• "POOR CUSTOMER SERVICES."
• "Absolutely terrible service from the service department and receptionist."
• "Incredibly rude and condescending receptionist!"
• "The customer service is a joke."

Sales Experience

Pros:

• "Have used other car dealerships in the past and have always been sceptical. My experience here has thankfully ended this."
• "I'd suggest Bristol Street Motors Ford Gloucester to a friend because the service of purchasing the car was made comfortable not rushed."
• "Excellent service, made buying a car easy."
• "Very happy with the focus we bought! Only reason it's not 5 stars is because we had to visit 3 times to complete the order, could have been a bit more efficient and had it as 2 visits."
• "Bristol Street motors was recommended to me. I have to say that this was the best ever car buying experience in 45 years!"
• "Bought a Ford Fiesta for my son's 18th Birthday and the service was absolutely above and beyond."
• "I've not felt more welcomed and relaxed whilst buying a car than I had done with Bristol Street Motors."

Cons:

• "Bought a used car 4 months ago... wouldn't recommend you to my worst enemy."
• "Really poor show from the commercial vehicles showroom at Bristol street Gloucester."
• "TRIED TO FORCE ME TO ACCEPT A CAR I COULDNT SIT IN TO DRIVE WHILST MY CAR WAS IN AGAIN (I am disabled!!!)"
• "Very annoyed with the sales techniques used, they tell you what you want to hear and then don't follow through."
• "They are one of the worst dealerships in the whole country, I had to chase them up for the service book."
• "Also think it’s quite unfair to be offered a better discount on the vehicle sale price if we were to use Finance as opposed to paying Cash."
• "If I could give Bristol Street Motors Ford new sales (Jack mainly) 0 out of 5 I would.. They knew nothing about the cars they are selling, terrible service, never call back when you call, lie to you repeatedly about availability of stock and car delivery times."

Vehicle Quality

Pros:

• "This venue hosts a large beautiful looking showroom for the new car sales."
• "He was also very helpful in checking details of the specification of the numerous systems on our campervan."
• "This is a fantastic engine very economical, I get up to 55mpg motorway driving, a responsive engine with plenty of guts should you need it."
• "The chosen car was presented in a first class condition."
• "The vehicle was delivered to me in the condition I was promised."
• "I was impressed with Bristol street Motors Modern clean showroom packed with quality cars and friendly staff."
• "Good range of vehicles and services available."