Genesis Cinema Reviews Summary

Staff

Pros:

• "Staff are friendly and helpful which makes up for the fee shortfalls."
• "The loveliest staff."
• "Wonderfully friendly staff, responsive to online inquiries."
• "The staff are always super kind."
• "Really friendly and pleasant staff who make you feel very welcome."
• "Brilliant and friendly staff, great screens, a fully stocked bar for those in need of refreshment."
• "staff are very friendly and helpful especially the absolute legend of a ticket inspector."

Cons:

• "Rude staff when ordering food giving attitude to customers."
• "The staff were incredibly rude and dismissive."
• "the staff was so rude (not sure that’s her attitude for work or just a racist lol) when checked the code she rolled her eyes."
• "Very rude security staff."
• "Once the film ended, we went to get our bags from the box to be met with shouting from a very rude member of staff."
• "Old lady who checked our tickets was rude and unhelpful."
• "Your staff need to stop taking there job so seriously asking for id off 16s and 17 yr olds."

Seating and Comfort

Pros:

• "The seating feels roomy enough so your knees are not in face."
• "seats are comfortable and clean."
• "Once in the screen, the sofas were very comfortable and the footrests were a welcome auxiliary to the laying/sitting experience!"
• "They are very comfy with their two-seat sofas, armchairs and blankets, making for an intimate experience."
• "Seats are comfy, audio is great and screen is of good quality."
• "The seats are very comfortable, and I really like the ottomans provided."
• "The comfortable seating and state-of-the-art sound and visuals enhance the overall enjoyment."

Cons:

• "Chairs could have been cleaner but nothing terrible."
• "And the seats were horrendously uncomfortable, especially for watching 2+ hours."
• "The seats in screen three were grim- super dusty and grimy (no sofas as we were lead to believe there would be)."
• "The seats were dirty."
• "The chairs is uncomfortable and the screen small."
• "The screen was tiny, the sofas are red splitting vinyl sinking in at the middle and stained footstools."
• "Not the most comfortable viewing experience I've ever had."

Screen and Audio Quality

Pros:

• "The screens are a decent size."
• "The screen was good size and good audio and it was quiet and comfortable seats."
• "Screen was great, comfy seats."

Cons:

• "The screen is small in relation to the size of the room."
• "The cinema room is tiny. The screen size is laughably small."
• "Small, poor quality screen. Sound system not incredible and could hear rumbling from one of the other screens during our movie."
• "The sound system is no better than what you would have in your home."
• "Sound and image quality was very low."
• "The screen was tiny and was very dark."
• "The screen is no bigger than a classroom projector and the sound is quiet enough to hear a pin drop."

Food and Pricing

Pros:

• "The nachos were great, and the prices for tickets are always amazing value for money."
• "Good quality classic cinema treats like popcorn, pick n mix and soft drinks."
• "Food and drinks on sale are excellent, from pizza, hotdogs, popcorn and cocktails."
• "The nachos taste great especially with the cheese and salsa dip, goes great with any movie."
• "Good food (massive beef nachos!) and drinks (draft ale) from the kitchen+bar area."
• "The refreshments before hand were great, one slice of pizza (vegan) was £3.50-4 depending on toppings and very tasty!"
• "Cinema snacks are quite tasty and not overpriced."

Cons:

• "Just shows that they are in desperate need of sales if they force you to purchase their terrible overpriced foods, absolute greediness."
• "a small coke there is £3.80."
• "sofa screens are a little pricey fri-sun when prices are increased."
• "The bbq nachos taste awful as well."
• "Very expensive food. (£11 for a small bag pick n mix)"
• "The food and drink to purchase inside genesis cinema is extremely expensive. £5 for a small popcorn!! Absolute ripoff."
• "The food & drink pricing is crazy, £6.90 for a tepid can of Guinness?"

Temperature and Cleanliness

Pros:

• "Seats and flooring could be cleaned more but it's only minor cleaning !!"
• "The screening room was very clean, the seats were comfortable, the sound system was of the highest quality."

Cons:

• "The screens are way too cold, I had to put my coat back on halfway through the film."
• "The screens are freezing cold in the winter and like a sauna in the summer."
• "Inside the cinema was So, SO hot. We were unbelievably uncomfortable."
• "The cinema itself smells horrible, like dust and dirt."
• "Absolutely awful screen (3). No air con or anything to cool the room so it was about 30+ degrees in there."
• "It was also very hot and stuffy."
• "We saw the film in Screen 3 which was not even cleaned and there was food everywhere and the floor was sticky."

Customer Service and Policies

Pros:

• "I would definitely recommend!"
• "Genesis Cinema offers an exceptional movie-watching experience."
• "Amazing cinema with great service. Loved the luxury screen."
• "A definite five-star destination for unforgettable movie nights and memorable gatherings with friends."
• "An amazing cinema that still gives me hope that there are people who just want to sit and watch a film as opposed to using it as a place to have a conversation with mates."
• "This is the coolest cinema I’ve ever been to."
• "This independent cinema hall is a true gem!"

Cons:

• "However when we visited last Friday (29/12) a rather officious man on reception wanted to look in our bag."
• "They then began to search our bags and remove any food and drinks not purchased on site."
• "No good experience. We bought tickets, we were waiting for one hour and then a man in a poor attitude opened our bags and wanted to take out whatever food or liquid apart from water we had."
• "They took children’s bags to check them which no other cinema does."
• "There is also a restriction (search policy) on bringing food into the cinema which seems a little lame."
• "Worst cinema I've ever been to. AVOID LIKE THE PLAGUE."
• "One of the only cinemas that prevents you bringing in your own snacks in an attempt to force you to buy their overpriced food."