Cineworld Cinema West India Quay Reviews Summary

Staff and Service

Pros:

• "Not the best cinema, but just to say thank you cause the staff as they were really friendly."
• "Very happy and will keep coming back!"
• "Had a wonderful visit at this Cineworld. I was attended to by Dritan, on the tills, where I was greeted with a warming and welcoming smile."
• "The staff are particularly helpful. I am aged 91 and reasonably ambient but yesterday the member of staff on the top tier, insisted on showing me to my seat and taking my arm up the steps."
• "First of all extremely friendly and helpful staff."
• "10 screen multiplex with a large choice of films. Staff are very friendly and helpful, and the screens and toilets are clean."
• "Lovely lovely staff. Very helpful, friendly and well informed."

Cons:

• "Extremely rude manager, disrespectful staff!"
• "The staff told me the bar closes close to 9 when it was only 8:15 at the time."
• "Same guy behind the bar since I come to this place, he always looks miserable, grumpy and rude."
• "Limited staff and security so this problem was not resolved, and the individual in question instead became aggressive towards myself and other patrons who asked them to turn off their music."
• "The staff didn't do anything about it."
• "Current security guard is very rude and generally aggressive towards patrons."
• "The staff are rude same as management they don’t care about their customers or staff."

Facilities and Cleanliness

Pros:

• "It's a gorgeous cinema and one of the few that doesn't count as west end for those with a cineworld card, with great facilities."
• "The cinema is always clean."
• "Relatively big screen, spacious seat, clean space."
• "The cinema was relatively clean."
• "Cinemas are clean and spacious and screens are big."
• "Always clean, great sound and good timing. Friendly staff and good tickets price for matinee shows."
• "Cinema was cleaned. Toilets are cleaned."

Cons:

• "The cinema screen was freezing!"
• "The Nachos seem to be stale so not fresh at all."
• "Unfortunately it was very dirty with popcorn everywhere."
• "Seats are stained and quite dirty."
• "The place was filthy."
• "They also haven’t cleaned there toilets in so long - it’s stinks so so bad."
• "Toilets, which are never clean."

Location and Accessibility

Pros:

• "The complex is located in a nice area in East London and easy to find."
• "It's a really well connected cinema with several transport options on it's doorstep."
• "Great location and close to a parking garage."
• "This cinema is next to Canary Wharf and has good positioning next to two DLR stations, a parking lot and Canary Wharf’s typically upscale if uninspired chain restaurants."
• "It’s in great location (Canary Wharf) and never overcrowded."
• "Great cinema, within easy reach of Canary Wharf and right by West India Quay DLR."
• "Nice cinema that's close by to the DLR and Underground for access."

Cons:

• "No cheap parking nearby unless you pay in the multi storey car park next to the cinema."
• "The refreshment bar tried to con me by charging £1 for parking."
• "Parking however is not. There is a very overpriced multi storey car park connected to the building but it is extremely over priced and offers no discount for cinema goers."
• "Poor transport links for midnight viewings also."
• "Lots of screens but set on an industrial park out of town, it was quite when we left and we missed our bus by seconds."
• "There is a multi storey car park right next to the cinema but it charges £5 up to 2 hours and then £8 for 4 hours."
• "The only issue at this cinema is parking."

Screening Quality

Pros:

• "Our home cinema, great choice of films, 10 screens and good times for both 2D and 3D films."
• "Cinema screen sound and lighting was good."
• "Projection and sound quality has never failed to be less than excellent."
• "This place is good specially if you want to see a movie in 3D as they have many 3D enabled screens."
• "Audio and video during projection are great."
• "Good quality screens and standard seating and space."
• "The cinema was good, overall less crowded than others."

Cons:

• "The movie I went to watch wasn't in the correct aspect ratio."
• "Worst cinema ever been to. The sound system was awful."
• "Sound, although is not very good."
• "Screen 9 projection is tuned extremely poorly so if a film is ‘dark’ you can barely make out the actors’ faces."
• "The image wasn't properly aligned with the screen."
• "The movie didn’t start when it was supposed to because the screen was out of focus."
• "The sound deteriorated and sounded so muffled at least 3 times during the film."