Pizza Express Reviews Summary

Category: Pizza restaurant London

Address: 94, 98 Chase Side, London N14 5PH, United Kingdom

Phone: +442088863300

Rating: 4.4
based on 130 reviews.

Food Quality

Pros:

  • "Lovely food, nice understated atmosphere."
  • "It was extravagant, the food was sensational. The staff were very generous and the floors were clear."
  • "As for the meal itself, quality pizza 10/10."
  • "We really enjoyed the pizzas and will definitely be back soon."
  • "The food was fresh, good value, and the service was fantastic."
  • "The food was great. But as you can see from the menu's £17 for these pizza's, which are thin and not much toppings feels way too high."
  • "All of the food was delicious, especially the Vegan Giardiniera which has quickly become my favourite!"

Cons:

  • "Very hit and miss - sometimes average, other extremely pathetic and a half cooked Iceland pizza hits the spot better."
  • "The pizza was raw and soggy."
  • "Stone cold pizzas with toppings stuck to the box! Had to bin both of them!"
  • "Food was burnt service was slow Hygiene was god awful."
  • "Friday evening 6.00pm... The food was bland, the portions small."
  • "Pizza arrived with no tomato sauce."
  • "Some of the pizza were so thin in the middle that there were visible holes."

Service

Pros:

  • "Donna my waitress went over and beyond her services making sure I was happy and even helped find my lost earring."
  • "Donna was a fantastic host, she made us feel comfortable, and was incredibly attentive."
  • "Simon – a great manager; friendly, very accommodating, happy to help and always with a smile on his face!"
  • "Had fantastic service today by Salvatore thank you for making it a memorable service and keep up the great work."
  • "Thank you to all the staff at pizzaexpress Southgate branch... they were polite, friendly efficient and lovely."
  • "Special thanks to our waitress Donna for a very friendly service."
  • "The staff were incredible, a huge thank you to Suleman and Donna for their amazing hard work throughout."

Cons:

  • "Pizza express food is always great for it's price so I've been a few times to different locations, but at this one we received service that was so bad it was laughable."
  • "We were seated on an uncleared table and were left unattended for 15 minutes."
  • "Poor service, served gluten free base even though not asked for, out of many ingredients so couldn't choose what we wanted."
  • "Horrific! First of all one waiter was extremely rude to us, fruit flies everywhere, hair in our food!"
  • "Although everything was generally good, the host was not very approachable."
  • "Terrible service. No one knew what they were doing. Staff laughed at our confusion."
  • "Absolutely terrible service by Salvador. He was rude and lacked professionalism."

Atmosphere

Pros:

  • "I was dining with some friends and we had a wonderful time! The atmosphere was great."
  • "Southgate Pizza Express is great, warm friendly staff in particular Donna, she always has a smile in her face and is helpful, nothing is too much to ask."
  • "Such a lovely and cosy atmosphere."
  • "A great place with lovely pizzas."
  • "Very friendly and welcoming atmosphere and fast service."
  • "The room at the back is very spacious and light. It’s well organised in terms of the party and getting the kids to make pizzas."
  • "Delicious pizza and dough balls! Everything was straight out of the office and so tasty."

Cons:

  • "Lovely food, miserable waitress and on the whole the place lacked any energy."
  • "The toilets were unsanitary and I will take this forward."
  • "Not as family friendly as you'd imagine. Seem to have a policy of hiding the kids away at the back."
  • "It was a bit busy and loud when I came."
  • "A shame having paid a lot of money for a Pizza making mayhem."
  • "Couldn't rate the service as we didn't get any! Walked into a half empty restaurant on a Friday night and waited 15 minutes for someone to greet and provide us with the menu to order."
  • "Totally agree with the previous Review, staff are slow and practically half asleep."

Value

Pros:

  • "Pizza express is a bit pricey, luckily I used some Tesco Clubcard points."
  • "Despite the five star rating it's only flaw is that the prices are a bit too high for what you get but since the food is great I'm not complaining!!!"
  • "Nice food, good selection, nice area. Great for families."
  • "They have disabled access for those who need it and plenty of space inside so could be good for bringing children in with buggies."
  • "If you're fed up with the pizzas ordered online check out Pizza Express the pizzas are very fresh."
  • "Everyone had so much fun making their own pizza, even had dough balls and ice cream."
  • "This place always has a great selection of tasty food."

Cons:

  • "The food was great. But as you can see from the menu's £17 for these pizza's, which are thin and not much toppings feels way too high."
  • "Yummy food sadly very much overpriced for what you’re eating."
  • "Slow service and very poor quality of drinks..almost £6 for a 'mocktail' that tasted only like tonic water."
  • "Firstly food was amazing, always a good choice for pizza that's not much of a topic of conversation."
  • "The service was absolutely shite 0.5/10 - the 0.5 was gained because the female waitress somewhat attentive but everyone else was a shambles."
  • "We won't be visiting this location again as several of the staff today were rude, food took ages to come and quality of food was worse than usual."
  • "Slow service and very poor quality of drinks.. Very unprofessional attitude!!"

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