Fulham Road Picturehouse Reviews Summary

Staff and Service

Pros:

• "Cinema and staff were great."
• "The staff were exceptional and went well above 'above and beyond' for me."
• "As I am an unlimited customer for over 2 years now... I think that's great value for money if you like watching films!"
• "The Picturehouse app is easy to use and membership is great value for money and well worth it."
• "I'm always impressed by the friendliness of the staff."
• "Staff were friendly and helpful."
• "Excellent staff - five stars there."

Cons:

• "Also was served by a very rude member of staff called SEBASTIAN."
• "Staff didn't seem to care."
• "Man on the ticket kiosk was most unhappy to be bothered by us."
• "Staff members were having their own conversation and barely acknowledged us."
• "Misinformed staff and arrogant management."
• "Very bad service and support, they charged my debit card and did not reserved my seat."
• "I'd strongly advise considering going elsewhere if you want good customer service."

Cinema Quality

Pros:

• "Has to be one of the best cinemas we have been too... The actual cinema is part of the Picture House chain, and we felt the best one visited yet."
• "Gorgeous cinema, beautiful inside and outside... Only concern: the sound on screen 1."
• "Great little cinema, kid friendly and good facilities."
• "The theater itself was big and spacious and new."
• "The cinema has lovely theatres and comfy seats. The sound and picture quality was high in the theater."
• "Love this cinema! So clean, no food leftovers on the seats. Very stylish and elegant, beautifully decorated in the Art Deco style."
• "The screens are huge, so everyone has a good view."

Cons:

• "The emergency exit lights are a little too bright."
• "3D projections are way too dark so you don't see any detail."
• "The screens aren't terribly large or high resolution and the sound system isn't anywhere near the levels of Vue or the Cineworld in Leicester Square."
• "The screen quality is worse than my tv."
• "All of the screens have muffled and undefined sound."
• "The sound quality was really awful. Totally destroyed the vibe of Black Panther."
• "The screen size is absurdly small."

Facilities and Comfort

Pros:

• "The seats are fairly comfortable."
• "The seats are more than comfortable and it's not a problem if there is someone in front of you."
• "Seats are unbelievable! Comfy, wide, enough leg room! People can pass to further seats without squeezing."
• "Very good cinema quality and comfortable seats however."
• "The decor was wonderful and seats very comfy."
• "Very comfortable cinema with great decor and friendly staff."
• "Absolutely beautiful cinema. Comfortable, excellent staff - five stars there."

Cons:

• "The downstairs women’s loos absolutely reek of stale sweat."
• "Nice cinema but uncomfortably warm."
• "The screen was UNBEARABLY hot."
• "I've never been so cold in a cinema. Absolutely freezing."
• "The seats are extremely uncomfortable with little space for the legs."
• "The seats do not have enough leg room and are rather uncomfortable."
• "Pitifully small amount of leg room made a 90 minute film really uncomfortable."

Value for Money

Pros:

• "Not exactly cheap, but we had the Meerkat 2-4-1 offer."
• "Added bonus of an onsite Starbucks for the caffeine lovers."
• "When I asked for a refund as I couldn't make it to the cinema for the showing, the manager was very polite, professional and there was no problem at all."
• "Cineworld have a great deal of unlimited movies in a month which is fun to take advantage of."
• "Really nice and with the Cineworld Unlimited Membership Card, you pay less than £20 for a whole month of cinema watching and you get a discount on coffee and popcorn once you have been a member for more than a year."

Cons:

• "The price of the entrance is more expensive than VUE cinema chain."
• "17.90£ for a standard ticket, what a joke!!!"
• "Very expensive tickets @ £35 for two people."
• "They charge ridiculous prices for what you get."
• "Absolutely beautiful cinema... but eye-watering prices. Nearly £18.00 to watch a beautiful French film, Paris Memories."
• "Very expensive tickets @ £35 for two people."
• "Really expensive for what it is."

General Experience

Pros:

• "Has to be one of the best cinemas we have been too, and we have been lucky enough to review quite a fair amount in and around London."
• "The main bar is now a more attractive space with the usual well-chosen snacky food, including some delicious sweet treats, and drink."
• "A fantastic slice of cinema tradition."
• "The whole place... is kept clean."
• "Totally recommend it and they expose good films!"
• "The on site cafe is wonderful and it's great you can use it even without going to see a show."
• "I always recommend this cinema to my friends and family for a unique experience."

Cons:

• "Film also stopped 3 times whilst we were watching. Wasn't offered an apology or any goodwill."
• "Got there - NO POPCORN and hardly any other choice of snacks."
• "It is also feels run down, dirty and just not a good experience."
• "Now they're shutting it down and with only 1 cinema available in CENTRAL LONDON (Leicester Sq), it isn't really worthy being a Cineworld member..."
• "The whole place smells of stale popcorn and looks a bit tired."
• "The venue is pretty rundown and some toilets aren't working."
• "TERRIBLE! soooo uncomfortable and vermin - beware of the droppings in the loo's - do not go we have to shut this company down."