Kwik Fit Plus - York - Foss Islands Road Reviews Summary

Customer Service

Pros:

• "Very professional and friendly service. My car has never felt better."
• "Exceptional service as a drop in on a Sat morning- lovely, accommodating team (thanks Isaac and George) who took care of our problems promptly and kept us in the loop all the way."
• "Can’t fault this place. Had to nip in with an issue with a rattle noise. Fitted me in quickly, fixed it and didn’t charge as he said it only took him a few minutes to fix."
• "The supervisor Chris fitted me in the same day and fixed it."
• "Great customer service. Thank you!"
• "MOT complete and small repairs done within an hour."
• "Excellent service, no hesitation in fitting me in immediately, as a taxi driver this kind of service is very important, can't fault the staff especially grant the centre manager, definitely worth five stars!!!!!"

Cons:

• "The waiting area was completely unattended with customer keys left on the tables in plain sight with glass windows free to anyone who wanted them."
• "Would it hurt to actually contact people to say you're short staffed?"
• "Absolutely shocking service, no customer care skills at all on arrival into reception went to desk and stood while staff member typed on computer i was not even acknowledged and completely ignored for 15 minutes."
• "Contacted Kwik Fit for a repair of a puncture and got a totally unhelpful response."
• "I could feel grease / oil on the steering wheel."
• "Waited nearly 2 hours to get my car looked at, because a member of staff didn't turn up."
• "Complete lack of customer service and lack of understanding that it might be frustrating for the customer who had to wait around."

Pricing and Charges

Pros:

• "They quoted over £640 for my brake pipe replacement work, but I used an independent garage that did the work for £430."
• "Always haggle for a price, they can normally do 'something'."
• "The overall price was competitive."
• "You helped us out on a tricky day, and didn't charge the earth - great value, great team."
• "The garage did not charge me!"
• "Tyres checked and a puncture repaired free of charge by Chris at Kwik Fit Plus on Foss Islands Road, York today."
• "No slow puncture found, in fact rim of tyre was leaking air. Tyre refitted. No charge."

Cons:

• "They charged an additional fee of just over £60 to correct [the alignment]."
• "I had my car serviced and MOT. I had a member of things fixed my air conditioning the most expensive 2500 later when I picked car up the battery was flat, the hanbreak not adjusted and later when I took car away I discovered the air on not working."
• "Was harassed, bullied and belittled into buying a tyre for more than £60."
• "I was then quoted £130 for the same tyre."
• "We had a full exhaust fitted including cat converter cost over £800 the car then it failed the mot due to emissions."
• "I phoned to get a quote for a straight forward replacement of an exhaust centre box and pipe. The quote was £350......??!!!! Did they intend to replace it with a centre box and pipe made of titanium?"
• "I could not believe the price of the mot, because after checking other mot testers you were by far the most expensive."

Efficiency and Timeliness

Pros:

• "Andy could not have been more helpful, understood my worry at what I was going to do."
• "Needed a tyre fitting because of a puncture... they went above and beyond, and fitted a tyre there and then before the store opened."
• "They managed to fit me in immediately and had the car ready to drive off within 30 mins."
• "Jump started my car on the drive at 1115, booked a battery replacement online at 1120, appointment at 12 noon in York Foss Islands branch.....all done and sorted by 1230."
• "My puncture was fixed within 1 hour. I was back on the road and able to carry on with my day."
• "Took an hour in total and the job was done to a high standard. Happy customer."
• "The staff at Kwik Fit could not do enough to help with a punctured tyre."