"The gentleman who greeted us found that we were seated quickly and well catered for."
"Service is friendly and 'modest' and for the birthday dinner excellent as we kept 'scatter gun' ordering as the night drew on without problems."
"Service was speedy and friendly."
"Staff were super accommodating and helpful."
"The staff are incredibly kind and helpful, making you feel right at home."
"Service was so lovely - attentive but not intrusive."
"The service was great, I don't understand what other people expect when it comes to service but as long as people are kind and bring the right order, I'm happy."
Cons:
"This place needs to drastically improve its customer service experience."
"The worst experience ever. The waiter got our order wrong: instead of one soup and a starter he brought two soups."
"We waited 30 mins, not a single well-dressed staff member spoke to us."
"Nobody came to take our order until 9, at 9.50 no food on the table yet."
"Took 10/15 min just to get water and once we had our food there was no service after that."
"Shame the service was so poor. Desperately trying to get the waitress’ attention for drinks, and then to order desert."
"Service was slow, we had to ask several times for our drinks and they forgot one of the plates."
Food Quality
Pros:
"The sushi is very high quality and the vibe is really nice."
"Some of the best food I’ve had in London, and definitely within the sushi remit!"
"The menu was a culinary delight, featuring exquisite sashimi and sushi."
"The chicken yakitori & kara-age were both beautiful - very juicy & full of flavour."
"Food was flawless, tempura broccoli in black rice sushi.. delish'."
"The food is absolutely delicious and outstanding."
"Fantastic. Fresh fish. A refined menu with some more unusual Japanese options."
Cons:
"Edamame was dreadful old and stal reheated in the microwave, shame."
"The pork belly robata was two small, fairly nondescript blobs for £8 (£4 per mouthful!)."
"We weren’t impressed by the £4 ‘pickled’ carrots."
"Salmon roll was made from something like salmons underbelly fat."
"The sticky fried rice balls were a bit stodgy so maybe miss those."
"Food turned up covered in blue cheese."
"The tempura vegetables were very heavy and not tasty."
Price
Pros:
"Great service and food. It's a little bit pricy but definitely worth it and I will go back for sure."
"Can run a bit pricey if you want to try everything, but you get what you pay for!"
"Very imaginative, good service and reasonably priced; we over-ordered and it cost about £35 per head including an alcoholic drink and service charge."
"Pretty high end sushi with low end prices."
"The value for money is decent overall, I’d say."
Cons:
"However the prices are extremely high for a local hackney restaurant."
"That puts the price at £6 per piece which is simply a rip off."
"We were sat in a corner facing a wall on a little wobbly stool and for that amount of money it felt like we were ripped off."
"Also the food is average, small portion and overpriced."
"Food was pretty good, well cooked, small portions, quite expensive overall."
"The menu is quite small and food is very pricey for the quality."
"It was massively overpriced for the quality/quantity."
Ambience
Pros:
"Really cute interior and food to match."
"Lovely decor and excellent food."
"The decor is fab, every aspect of the design is well thought out and comes together beautifully."
"Beautiful atmosphere, beautiful food, really quick and efficient staff."
"It’s peaceful so you can actually enjoy the atmosphere despite it being busy on a Friday eve for dinner."
"The atmosphere is beautiful. The concept is beautiful.. the design elements are very beautiful."
"Such a picturesque restaurant with a relaxing mood."
Cons:
"Uchi’s awful front of house management and unfinished decor being the amuse bouche of our evening."
"On a side note, why do lighting designers insist on these downward spot lights?"
"It makes a really unsettling ambience which wasn't very enjoyable late at night."
"Uncomfortable stools facing to a wall away of the main room with no view. Atmosphere is noisy and somewhat disorganised."
"Also terrible ventilation and whole restaurant was smoked out all night."
"Ambience works great too, although a lot of the seating is on bars which makes for a poor experience."
"Unfortunately it was a little loud, and some of the tables were poorly made, wobbling around."
Management
Pros:
"The staff were all nice and friendly, service was a little bit slow but it's newly opened and they're quite busy so it's understandable."
"Every-time I have been the staff have been very helpful and polite, my girlfriend is a celiac and they have always accommodated her with no problems."
"A beautiful experience! The setting and welcome from the staff were outstanding, as was the service."
Cons:
"The only reason I haven’t given 4/5* is that the maitre d’/manager was repeatedly rude to more than one staff member in front of us."
"Manager is a total joke"
"The manager's manner was aggressive."
"The manager sent the waitress back saying that she was too busy to come and speak with us."
"This is one of the most horribly managed restaurants I've ever seen."
"Management should seriously consider the purpose and employment status of their waiters otherwise they will lose out on business."
"My 30th birthday was ruined by unfathomable management and greed that I have never experienced in a restaurant before."