Tenshi Reviews Summary

Reservation System

Pros:

• "I've read about people feeling rushed but never experienced that."

Cons:

• "The reservations system is a joke... with the email / sms telling me I don’t have a reservation after the time that it was booked for."

Portion Size

Pros:

• "Felt the price was very reasonable and good food quality."
• "Great pricing (paid £25 each, including alcoholic drink, and we were stuffed)."
• "£10 a bento is quite reasonable, comes with rice, 2 big chunks of salmon or pork chop and miso soup."

Cons:

• "Tiny portions - feels like a rip off."
• "Average food and ended up being quite expensive. Tiny portions."
• "£5.25 for 6 tiny rolls of sushi though?!"
• "Ordered fried squid, got 5 tiny pieces and an old piece of lemon as garnish."
• "The portions size is decreasing progressively."
• "You could argue that some of the portions are sometimes a bit small."
• "Tiny portions."

Staff and Service

Pros:

• "Lovely staff and efficient service."
• "Staff is really nice and helpful when you are not able to choose what to order."
• "What a great little discovery in the neighborhood! Authentic Japanese place with a great vibe, lovely service."
• "Staff is superprofessional and service is quick as well."
• "The staff and service were excellent - they were friendly and happy to talk us through dishes we weren't familiar with, and make recommendations."
• "The wait staff are friendly and welcoming."
• "The servers are friendly and attentive."

Cons:

• "The manager came over and completely flipped out, shouting at us in the middle of the restaurant!"
• "Raw prawns in my ramen and an extremely aggressive front of house manager, who threatened to call the police on us for not wanting to pay for the dish."
• "The staff also needed to be a little bit more attentive as we had to physically get up to ask for things."
• "The biggest issue I had with Tenshi is unfortunately the waiting staff, which appeared to be confused, slow and unable to remember even the most basic order."
• "One of the waiting staff male was not very friendly."
• "Staff was not very attentive throughout the dinner and we had to wait long to order while they missed all our cues."
• "They did not make me feel welcome at all and automatically added a percentage on the check for service without telling me."

Food Quality

Pros:

• "Quality is very good and I suggest to try their plum wine."
• "Food super yummy and the interior design very cozy and welcoming."
• "The food is fresh and delicious too."
• "Good quality sushi and sashimi, yakisoba and okonomiyaki as well are standing out."
• "Food is great, freshly made and delicious."
• "The food here is soooooo, so good."
• "The food tastes authentic and is of a high standard."