The New Crown Reviews Summary

Food Quality

Pros:

• "Our meals were cooked to perfection."
• "Brilliant - outstanding food - generous portions."
• "One of the nicest places for food in Merthyr."
• "Me and the wife have been a few times and the food is phenomenal."
• "Beautiful food and lovely staff."
• "Absolutely fabulous!"
• "The food is incredible."

Cons:

• "Food was tasty. However, I don't think they can justify almost £17 for duck rice."
• "The belly pork was dry again quite tasteless."
• "The meat was over cooked and dry which was a shame."
• "Starting with chicken wings in a bland greasy tasteless sauce."
• "Fish and chips which was so bland."
• "The food is very overpriced for what's received."
• "Not the best, burger overcooked and hard."

Service

Pros:

• "The stuff was helpful and kind."
• "Staff are incredibly helpful and courteous."
• "Our waiter was absolutely delightful. Really lovely guy."
• "Got to say that the service from the girls was exceptional, we were not kept waiting, food very good & atmosphere superb."
• "The staff were well trained and attentive."
• "Staff genuinely seemed like they were enjoying serving and helping."
• "The staff were very helpful and friendly."

Cons:

• "Very unpleasant experience in fact probably the worst customer service I have ever experienced."
• "Really disappointing.... Poor service, communication between staff."
• "I won't be going back."
• "Service poor. Waited for food for 1 hr 15 min."
• "Service was unorganised and unapologetic after our food order was messed up."
• "Service very efficient and polite, food was pleasant but rather bland."
• "Service was poor, staff were more interested in chatting to each other rather than serving."

Atmosphere

Pros:

• "Historic venue."
• "Great atmosphere, good selection of drinks, a nice restaurant and entertainment almost every day of the week."
• "Great food, beautiful setting and atmosphere, with a live singer."
• "The atmosphere was excellent."
• "The atmosphere is like no other full of noise and laughs."
• "Good atmosphere, friendly staff and locals."
• "Fantastic portion sizes with a great atmosphere."

Cons:

• "Unfortunately there was a kids party in the same room so it was a little busy & noisy."
• "Only problem, music too loud, not possible to talk inside."
• "The smoking outside in an eating area was a real put off."
• "WAAAYYY TOOOO LOUUUUDDD!!! + a little crowded."
• "The actual inside area to watch the bands is small."
• "People smoking cigarettes all around us."
• "Service was unorganised and unapologetic after our food order was messed up."

Value for Money

Pros:

• "Fab prices, good value for money."
• "Great atmosphere and a great price."
• "The food was good value for money."
• "A big portion for under £10 making the crown good value."
• "Prices are fair and very good in today's money!"
• "Service was 10/10 food was good for the price."
• "Really good value for money. Lots of vegan/veggie options."

Cons:

• "Even charged me for the full price of the incorrect meal I received."
• "The food is very overpriced for what's received."
• "Received the bill and all the food prices had gone up."
• "Food quite average and service really slow."
• "The burger was below average in quality especially given the price."
• "Food terrible they brought cutlery which was soaking wet."
• "However our food was very disappointing, didn’t seem to be home cooked."

Facilities

Pros:

• "They have just re-opened following a refit and the place looks fantastic."
• "Outside area had a brilliant screen showing the band that was inside."
• "An outdoor area that can be used even if the weather is not the best."
• "Lovely venue with indoor and outdoor seating."
• "Nicely decorated interior and outside seating."
• "Lovely pub owned by a Portuguese couple."
• "Nice little pub with seating both inside and outside. Good selection on the menu."

Cons:

• "Just to let you know though there is no Disabled toilet as it is a listed building."
• "Inside was full, but outside was plenty of space."
• "Seating was placed in the rain outwith the roof cover."
• "The only fault I have is there's no disabled toilet there."
• "Dog are welcome only at The Crown if sitting outside in the garden which is nicely decorated and heaters."
• "The actual inside area to watch the bands is small."
• "Lacking basic starters at 6.30 ie garlic bread or chicken wings."