McDonald's Reviews Summary

Customer Service

Pros:

• "Customer service was decent and the guy who saw to me was nice enough and friendly."
• "Staff are always friendly though."
• "Very helpful and he brought us the sauces serviettes and straws and also he brought our grandson a balloon."
• "Staff are very nice food is ok hot more often than not as some McDonald’s I’ve been to food was always cold."
• "Staff are nice and they have a play centre outside n computers inside."
• "Great mcdonalds great service young girl helping near the checkout was excellent."
• "The worker Lucy was extremely nice and told me that i was skinny after i told her i felt fat."
• "Good food but very slow service an quite rude as overheard staff in kitchen area that another customer will have to wait a while."

Cons:

• "The order took over an hour and a half and was stone cold."
• "Ordered milshake just got brown melted water, service sarcastic and just simply bad."
• "Worst McDonald's I've ever been too, poor customer service delays and waits on everything."
• "The food was ok served fairly quickly and hot but the place is infested with rats."
• "The staff first thing on a morning are a joke."
• "We waited fifteen mins before the order was taken and then we were told to park in one of the bays as we had asked for a plain quarter pounder meal."
• "I rarely give 1 star reviews but this is easily the poorest performing McDonald's I've ever ordered from."
• "Staff are almost in reverse with how fast they are."

Food Quality

Pros:

• "The fries were piping hot."
• "Five Chicken select had burnt flavour, fries cold, coffee barely warm."
• "Food was great. Fresh and warm straight to the table."
• "Just ordered a Big Mac from snow hill macs, got it home and it was basically a double cheeseburger with an extra piece of bread in."
• "Good food but very slow service."
• "Good range, always seating, can order and pay from board. Food amazingly fresh."
• "The food is very cheap compared to other fast food restaurants."
• "Perfectly brilliant, as always. Speedy food, friendly staff."

Cons:

• "I ordered a quarter pounder meal on special order as I have the pickle and onion taken out. The only gripe I have is the burger patty was cold."
• "When I finally did receive my food it wasn't up to scratch. The burgers were flat cold."
• "Ordered through uber. Both burger meals had fries missing. The mc spicy burger was hard it was like it been cooked an hour before."
• "Big Tasty ordered, burger cold, overloaded with lettuce, no tomato, onion, cucumber or gerkin, no cheese just salad cream."
• "I’d love to know if the owners of this place actually visit the restaurant."
• "The order took over an hour and a half and was stone cold."
• "Half my order was missing, went in to rectify it and I was made to feel like I was complaining and left stood there for 10 minutes."
• "The worst McDonald's ever for getting your order right. Always things missing when you get delivery or go through drive through."