KFC Cardiff - Newport Road Reviews Summary

Food Quality and Menu

Pros:

• "Food was lovely in all fairness, staff friendly and got our order done in a timely manner."
• "Great chicken, burgers and wide choice on menu."
• "Great menu options and we always use the drive through and never have to wait long."
• "Lovely refurb, seems very popular."

Cons:

• "total burnt chicken took food back staff seem like they dont care."
• "The chips were cold soggy looked dirty and bitter ( fried in old oil)."
• "The chicken was cold and the breading of the pieces was like small stones or nuts very hard."
• "The whole place looked dodgy yuck."
• "My chips were overcooked and cold; looks like they had been sat for a while."

Service Quality

Pros:

• "Incredible service and great food."
• "Cracking service from KFC."
• "Always a solid experience here."
• "The staff were very friendly and worked extremely hard."

Cons:

• "Staff are slow, sometimes rude."
• "Took far too long to order food to be then told they didn't have half on the menu."
• "Big que behind and staff just ignored us."
• "Terrible service, they missed out part of my order."
• "Waited 10 minutes for the staff at the desk to even acknowledge me."

Cleanliness and Hygiene

Pros:

• "The only thing that wasn't a problem was the food."

Cons:

• "Inside of the store is really really dirty, dirty tables, dirty floors, toilets even worse ... they smell, no toilet paper, no soap, grime everywhere."
• "Toilets did not flush and the bathrooms smelt like raw sewage."
• "The shop needs higher standards or more workers.. Or both."
• "The tables and chairs were covered in crumbs and sauce."

Value for Money

Pros:

• "Always have missing items to my orders at drive-thru."
• "Love the fact that KFC are serving halal."
• "If you download the KFC app you earn loyalty points and get reduced meals and free food options."

Cons:

• "Installed the app for the £6.99 bucket offer traveled the 5 miles ordered the food only to be told sorry the code does not work."
• "Ordered with Uber eats, when order arrived some of the Order was missing the chips were also soggy and cold."
• "Prices have gone up."
• "Overcharged for delivery and the food was also very cold."
• "They always have missing or wrong items in the takeaway."

Drive-Thru Service

Pros:

• "Went to order 80 piece popcorn chicken bucket. Told we no longer do it I just double checked with another store they do it until 22nd March."

Cons:

• "Extremely slow drive thru service."
• "Poor service. Got my order wrong after waiting 20 mins."
• "Service was very slow, the chicken pieces including the wings were very dry and the chips were not cooked properly."
• "Service slow . Food mediocre and yet again got home and half of my meal missing rang but they never answer the phone."

Cleanliness and Hygiene

Pros:

• "Average KFC, food is OK and some of the staff are friendly, although not all."

Cons:

• "Dirty seating area, toilets were dirty and the smell was horrendous."
• "Been to several KFC restaurants all over Britain but I got to say this one is the dirtiest I’ve been into, a few years ago it was the same, floor has never seen a mop and with dirty tables. Bins overflowing."
• "If I could give it less than 0 stars I would, worker was rude I got called a lair in not so many words, service was appalling talking to each other was more important than serving customers."
• "I bought 3 mega boxes from the drive thru, the service was very slow, the chicken pieces including the wings were very dry and the chips were not cooked properly ended up throwing the chips away, very disappointed."

Customer Service

Pros:

• "Generally poor on many previous occasions. Today's failure. Very very dry chicken. On the plus side, the fella on the till today was a pleasure to deal with."

Cons:

• "On a previous visit I was told that the drive-thru was closed and had to go into order. As I entered I was greeted by KFC employees crying behind the counter because they couldn't cope with the amount of orders."
• "Order so badly wrong once my daughter had got home with the food for the family. 40 mins of continued calling but nobody answers the phone. Shocking customer service! Will never use Newport road KFC again!"
• "Not happy with service as was in long queue and also received the wrong change for my order and incorrect receipt. Change was corrected afterward however left with the wrong receipt."