Taco Bell Reviews Summary

Customer Service

Pros:

• "Staff were very patient with me whilst deciding what to order."
• "EXCELLENT service was served well at the till and friendly gentleman name was Calum."
• "Friendly staff, warm and deliciously tasty crispy chicken, definitely recommend meal number 1."
• "Service was quick had my order within 5 minutes and it was all nice and fresh, friendly staff, clean dining area."
• "Love Taco Bell, the service is always really quick and the staff are always very helpful."
• "Visited today with my 4 year old daughter and food was excellent and very fast service."

Cons:

• "The staff here are so rude. It's like they'll do absolutely anything to avoid interacting with customers."
• "The staff not so friendly, they seem to be surprised by you wanting to ask a question."
• "Really rude staff there was hair in the sauce and when we told them they were really rude."
• "Staff disinterested, loyalty scanner often not working."
• "The staff are not friendly, at least the Newport Road store. Empty and dirty store."
• "Have been to multiple of other taco bells and had no issues, this store however is absolutely appalling."
• "Awful service. Staff are very rude and was swearing and shouting at the delivery driver."
• "Wish I could give ZERO. Go to Mc Donalds instead as this is possibly the worst run restaurant in Cardiff."

Food Quality

Pros:

• "The food is always amazing here. Great deals with great prices."
• "Food good but the drive through is a total shambles."
• "Food was quite expensive and there was an odd smell."
• "Love Taco Bell. If you haven't tried it, don't expect massive burritos but it's tasty and great value for money."
• "The food was so fresh and Tasty."
• "Food was OK, but felt impersonal."
• "The bean and cheese burrito was exactly what I expected, really tasty and filling."
• "Like a tex-mex golden arches. Cheap and cheerful."

Cons:

• "Poor food had to ask for sauces no receipt given after ordering."
• "The food was not hot, we did ask for fresh fries and extra hot which was ignored."
• "The food was good but unfortunately the toilets were DISGUSTING!"
• "Food is luke warm and tasteless. Chips felt like they had been sat under a heat warmer."
• "The food was cold, could of done with having a microwave on the table."
• "The food was good but unfortunately the toilets were DISGUSTING!"
• "Extremely disappointed with this Taco Bell. We waited 45 minutes for semi warm food."
• "Extremely disappointed I waited over 40 minutes for my order which was placed on the self service touch screen."

Cleanliness and Maintenance

Pros:

• "Nice restaurant, clean inside with plenty of parking."
• "Great food, nice clean environment."
• "I've never been to a fast food chain restaurant that is so clean."
• "Clean, cheap, fresh food, tasted lush."

Cons:

• "The place is also quite dirty. We ask 3 times to get our table cleaned we were just ignored."
• "75% chance of missing items. I’m pretty sure the seating area hasn’t been cleaned since the store opened."
• "The guy who then, very awkwardly brought my cheese over and did not say a word."
• "I visited this brand new store today... Bins were full and hadn’t been emptied."
• "Staff disinterested, loyalty scanner often not working, and food can often be served lukewarm."
• "My friend and I have just eaten in... Air conditions was on full blast so we were sat in the cold."
• "Tried the new taco bell in Newport Road Cardiff, thought we would try dine in experience, ordering was simple, collected our order from the counter, firstly given the food on a dirty tray."
• "We have now give this Taco Bell enough changes the food is always cold when delivered and we have never had a correct order."

Order Accuracy and Wait Times

Pros:

• "Ordered earlier today, The food was not fast nor slow, absolutely worth the wait though!"
• "Fast service by friendly staff, was a good experience."

Cons:

• "Slow, understaffed no one clearing tables, no receipts printing."
• "Food is edible, as so it is in every Taco Bell! Ordered on the app, waiting 40min for the take out order."
• "75% chance of missing items. If you get collection check your bag every time."
• "After years and years of waiting the anticipation built and then a Taco Bell was also built in Cardiff! Great, we went and what can I say other than it was an absolute shambles."
• "The staff had absolutely zero interest in the restaurant, customers, complaints or comfort."
• "If I could give lower than a one, I really would. Every experience at this Taco Bell has been below bad."
• "Food wad fine. But was sat in drive thru for 35 minutes. Only 4-5 cars in front."
• "It's been open at least 4 months and the time taken to be served is far too long. We went twice when it first opened and left it until now to allow them to settle in but this week I was not pleased with still having to wait 20+ minutes to get through the drive through."