Halfords Reviews Summary

Customer Service

Pros:

• "Superb swift service from two professionals at Halfords, Ashford."
• "Really impressed with the service and depth of knowledge."
• "Thank you Terence! You are an asset to Halfords, Ashford!!"
• "Just enjoyed a perfect retailing experience at Halfords Ashford, from my initial telephone enquiry, confirmation of sale, the subsequent effort to book me in for the equipment installation on same day to the actual instal and handover, the whole experience was faultless."
• "Fantastic customer service! Sam R was really helpful in replacing my wiper blades with a really professional, prompt and friendly manner."
• "The customer experience we received from Dev at Ashford Halfords was just exceptional."
• "Excellent - super helpful, knowledgeable and really pleasant staff."

Cons:

• "sales assistant told me if I gave him every detail of my address email phone numbers he would give £5 discount... after what seemed like an eternity and having given him all my details he then told me there was no discount."
• "The lady at till tried charging me £18 for fitting alone! Outrageous! Especially when the blades cost £20!"
• "The whole experience was unacceptable."
• "Surprised to see good reviews for the store. Just been to cycle section and we encountered unfriendly, unhelpful and rude members of staff."
• "The woman should never be allowed to answer a phone, barely speaks English."
• "Unhappy member of staff didn't seem bothered about helping me."
• "All in all a rubbish experience from start to finish Halfords!"

Product and Service Quality

Pros:

• "Had new headlights fitted in a fraction of the time the Folkestone branch took and they checked all my other lights and drop tested my battery for free."
• "Went to collect my 'cycle to work' scheme bike but unfortunately it had several scuff marks on it. The staff were extremely helpful and ordered me a replacement."
• "For £15 I got a new bulb fitted, oil check, tyres checked & inflated & screen wash tip up by 2 fantastic members of staff."
• "Booked replacement and fitting of two new headlight bulbs. It transpired that it was not the bulb but after a comprehensive check by two members of staff the fault was found and rectified."
• "The cashier was very pleasant and when I asked if there was some one who could help put the oil in, she had a man come out to help me."
• "He offered advice, tools and assistance to get me back on my way to the office with speedy tyre change that would impress Lewis Hamilton."
• "Thank you so much to the really helpful chap at 2.30 on Tuesday who fitted the headlight bulbs to my Kia Ceed which is a difficult job that my partner can't do. £8 a bulb is a bargain."

Cons:

• "A shop that actually doesn't want to sell you anything."
• "Not happy that my money was taken for something that couldn’t be supplied."
• "Unfortunately not a brilliant experience when buying 2 x new bikes... Paid £690 yesterday and were told we would be contacted when they were assembled, we weren't..."
• "I had my car headlight bulbs changed and fitted in November using the we fit service. I had my car MOT done today and was told my car failed Mot on a bad headlight bulb... there was nothing wrong with the bulb but it hadn't been fitted correctly!"
• "Went in with the need to buy my son a helmet for his bike; I was going in with the specific intention to buy. Myself and the wife spent about 10 minutes trying to find something that fitted him but couldn't get any help."
• "Sadly Halfords disappointed on this occasion. Hardly any staff, not very helpful or friendly when found, stock levels were poor."
• "service for part was excellent - fitting was a different matter - bulb fitted after a struggle getting the old one out only to find that there 'was a contact missing from the bulb holder' which we found on the floor by the van!!"

Staff and Management

Pros:

• "When someone is passionate about what they do and who they do it for, it shows!"
• "The excellent member off staff that served us with the ability to multitasking at the same time serving us is truly an asset to Halfords."
• "Massive thank you to Halfords Ashford. Terence was just amazing and went out his way to help me."
• "Team excellent and was able to advise on my many questions, I felt very reassured and definitely recommend this store and the support service."
• "Staff are very helpful and friendly and provided great customer service."
• "Mark Davies manager was extremely helpful when my sat nav failed me. He was kind, caring and went beyond what was expected of him when I was stuck over 150 miles from home."
• "The staff were so very helpful, from the nice young girl, who took our details at the desk, to the young man who checked our battery, and checked our car all over for us."

Cons:

• "Arrived in store, went to counter at back of store where staff were behind the counter a young girl asked if I needed help wrote down the codes I needed and went off to find items only to come back as she had written down wrong."
• "First I brought my electric bike here and after paying £30 for a service on a brand new bike, only so I could buy the service plan. But when I collect it they refused to sell me the service plan, leaving me £30 out of pocket."
• "Staff were too busy chatting to their colleagues to offer and or assist customers."
• "Found out Halfords will be getting rid of their full time staff in order to replace them with part time contracts."
• "Appalling customer service - absence!"
• "My experience with halfords isn't a good one I'm absolutely appalled of the lack of communication and help we haven't received in resolving the issue I have."
• "Even 1 star is to generous after today's experience!!"