Halfords - Chiswick Reviews Summary

Customer Service

Pros:

• "Excellent service by Trevor and his team. They had my bike repaired, sorted and ready for collection a day early after the theft of both wheels at the bike stands by Turnham Green Station."
• "Met a very helpful chap at Halfords while collecting my bike from repair in Chiswick by the name of Selene!"
• "The customer service was perfect. They both went above and beyond to get my bike working again and didn't charge me anything at all."
• "Mo, from the bike shop, is the absolute best. Fixed a flat tire and two broken spokes in minutes with a friendly smile."
• "Exceptional customer service from an amazing man, James."
• "Thanks to Mo at Halfords Chiswick who did a fantastic job setting up my new electric bike and gave me helpful advice on usage and care."
• "Sully at Halfords Chiswick was excellent, fitting a new rear wiper blade and then refilling my car’s screenwash and coolant."

Cons:

• "Terrible customer service, unfriendly, unapproachable, negative can’t do unhelpful attitude."
• "Absolutely terrible! My bike has been with the Chiswick store for over a month now just waiting on someone to simply look at it to tell me what is wrong with the bike!"
• "The next day staff phoned to say they couldn’t fix the bike after all as they lacked the tools."
• "While the employees showed willingness to assist, the quality of service provided was significantly lacking."
• "I turned up at the correct time for my booking to be told I would have to wait at least 20 minutes because other people had just turned up and jumped ahead in the queue."
• "Horrible customer service, I ordered a e-bike almost three weeks ago and they give me a malfunction bike."
• "Terrible customer service at the bike section."

Staff and Mechanics

Pros:

• "Renaldo immediately took my bike, listened to my concerns, did a quick basic service, checked the wheel spokes, adjusted the front brake."
• "Very helpful and professional thing mechanic changed my VW Polo headlamp bulbs."
• "The technician that assisted me (Amar) quickly sorted out the problems plus tuned both the front & disk brakes."
• "Staff extremely competent, friendly and well informed about the products for sell."
• "Very efficient and friendly staff, only had to wait for 5 mins for a fitter to fit new wipers."
• "Popped inn last week as I had 3 lights out on my van... spoke to a young man called Sam who couldn't of been more helpful and cheerful."
• "The service the guys provided was truly amazing from start to finish and it was all done with a smile."

Cons:

• "After leaving my bike for a cycle care service for 2 days to discover it hadn't been booked in or even looked at; I give this branch one star."
• "Advice to the staff: Smile and greet your customers. Do not ignore them and look through them!!"
• "Slow, disorganized and unfriendly would be my experience of the staff at Halfords Chiswick."
• "Like others have said, massive wait for the bike section and totally ignored by staff for 10 minutes, when I was only one of a few even in the store."
• "This place and the staff, worst."
• "The attitude was rude & not apologetic for the wait."
• "Rude staff. Can’t be bothered to advise you... let alone take your payment."

Quality of Work

Pros:

• "Not the cheapest, but very good quality work done. Was very slow service as they were short staffed."
• "Charlie the store manager and his team Mo & Renaldo for regaining my trust back in Halfords, and reassuring me with a bike that was fit for the road and safe to ride."
• "Calm and professional."
• "Staff extremely competent, friendly and well informed about the products for sell."
• "The technician took about 2 minutes and I was safely again on my way with a smile."
• "Fantastic service from all the staff and I’ll definitely be back for bike checks etc plus I know where to go when I need a bike for my kids."
• "Renaldo is patient, good listener, professional, and understand how to exceed customer expectations in delivery excellent bicycle repairs."

Cons:

• "Recently bought a bike from Halfords in Uxbridge... the back wheel was misaligned and the bike in general wasn't built very well."
• "Took a long time to explain to the staff members what I was looking for regarding two children’s bicycles... they had not assembled the bicycles properly with misaligned handle bars and non functional brakes."
• "Imagine the loose screws and major parts not in a working condition of a kid's bike."
• "I struggle with this place. It is consistently understaffed and chaotic."
• "I have took my bike 2 weeks ago for the repair... how can u fix the bike while u damage it and not even mention to the customer???"
• "My ebike had an issue with the motor holding the chain since day one, they were unable to fix it or replace the bike... which resulted in an accident and me hospitalized."
• "Came to bike repair shop with broken chain. They put on new single speed chain on my 9 speed bike. Destroyed the rear mech in process."