Address: Thurrock shopping Park, Weston Ave, West Thurrock, Grays RM20 3LJ, United Kingdom
Rating: 4.3
based on 140 reviews.
Customer Service
Pros:
"Love my local Halfords, really good competitive prices, BUT MORE THAN THAT, the customer service is OUTSTANDING."
"Michael, was busy with fixing somebody's bike and I asked him if somebody can help us, he was so quickly reacted and made us feel welcomed."
"The gentleman serving us went well above and beyond to ensure that every question we had was answered."
"Really refreshing to see someone passionate about what he is selling and gave brilliant advice! Well done young man!"
"The staff are always very friendly, helpful and efficient."
"Staff were amazing thank you Elle at lakeside store 793 for assisting me."
"The gentleman that served me was very good he knew exactly what I Needed and explained everything I needed and how to do the job in hand with my car very pleased with the whole experience."
Cons:
"But people were in the queue were just turning up and holding up everyone while the Halfords staff were flaffing around trying to find what they want."
"Mixed experience. Certain staff member at the entrance was unfriendly."
"I went there to buy a few cycling accessories and the staff was rude from the first moment."
"They don't look at you when they speak and after paying they just talk to the next customer without saying thanks."
"Terrible customer service, the employees are rude."
"The staff were so unhelpful and dull."
"Found what I wanted, but the staff are always so rude and miserable."
Product and Service Quality
Pros:
"The WeFit service is brilliant - depending on how busy it is there may be a short wait, but they're so quick and the price for fitting is really good."
"Store itself is quite big and has loads of choice in terms of products."
"Only charged £10 for fitting they were brilliant."
"Bought my new bike here and the service was amazing, from Hew especially who helped me get a discount."
"The shelves were stocked and tidy."
"Great needed a replacement battery showed them my receipt still had over 3 years running so gave me a brand new replacement."
"Had a dashcam fitted to my new truck, the guy fitting it knew exactly what he was doing and fitted it perfectly hiding all of the cables etc."
Cons:
"They’re not much better at new bikes. I asked them to assemble my daughter’s new bike only to find that one of the tyres was hanging over then rim when I got home."
"Wanted the bright white headlamp bulbs and was given what I thought were the right ones after repeating several times are they the bright white lights and being told yes they are 150 x brighter than standard."
"PLEASE PLEASE don’t take your bike here if you value your life. DANGEROUS AND SHODDY WORKMANSHIP."
"Wasted an hour of my life purchasing a £300 bike that should have been ready to ride away & wasn’t."
"Purchased a foldable bike from this store... Next day when I went on the road and rode, it the wheel started wobbling and I came off the bike, broke my collar bone."
"Didn't know how to re-gas air con."
"Kids bike generally are, so had to pay an extra £30 to clean the gears so they could finish my already paid for service."
Online and In-Store Experience
Pros:
"Click and collect 'after 1 hour' Drive 25 miles to get collect my items as I needed it ASAP."
"During a time of social distancing, with health and safety a major issue for most, Halfords - Lakeside was comfortable to visit and shop in."
"Visited store 25 minutes before the store closed even though the staff was helpful and very polite even taking me to the section I could not find 😂 always like the layout of the store plenty of room between isles."
"Lost the glass from a wing mirror on the M25. Called in at Lakeside and the Halfords staff could not have been more helpful."
"Fantastic customer experience provided, had my bike seat snap off and the staff here were so helpful."
"The two staff members at the Lakeside branch, that helped me with my roof box were brilliant."
"Absolutely Amazing job these guys did on my Mercedes."
Cons:
"I won't rush to get anything there again."
"Absolute joke! Twice I have order for collection and been told they have a number of the items in stock only to arrive at the store and be told items are not in stock!"
"Don't bother going there to buy a bike, they have no stock, only display bikes they're not allowed to sell."
"They should think about a separate queue for click and collect."
"Ordered a collection to store. Which the store then marked as collected without me being there, and without them having the products."
"Useless got told to wait in the car for 15 minutes 1 hour later told me they couldn't do it 2 kids at the front door not clue what to do bloke outside fixing 4 cars and just looks at you no help at all."
"Ordered by click and collect, when I got there you had to queue for ages."