Halfords - Sutton Reviews Summary

Customer Service

Pros:

• "The staff were very attentive and informative with recommending new wiper blades and replacing a cracked number plate."
• "Lilly and Dave were extremely helpful today and went the extra mile."
• "The girls at Sutton were fantastic and fitted me in and dealt with my 10 check."
• "The person who provided this excellent service was Tracey."
• "She was really professional and very helpful 👏 🙂."
• "A huge thank you to Tracey who not only replaced and fitted my BMW windscreen wipers, but also went above and beyond in helping me to correct a problem with my windscreen washer jets."
• "Kerri at the Sutton, Surrey Branch, was extremely helpful."

Cons:

• "i ordered a bike few months a go and we called few times when is the bike ready they take a long time."
• "Booked an air-con check for Saturday and to purchase some bits for a day out later, and they gave me a blank look when I informed them of my booking."
• "Couldn't tell me which part I needed without a British numberplate."
• "Despite waiting for an extended period of time for the build- speaking to customer services earlier in the day I wasted the cost of a cab to make it to store for the time advised. Only to be turned away 30 mins before close at the door as they have to shut the store on time."
• "Zero stars for the rudest female manager at this Sutton branch."
• "Nancie served me today. She was acting like she saw a human the first time in her life."
• "The staff doesn't seem to be very cheerful considering it's just the start of the day and it felt like I gave them a problem just by collecting my order."

Product and Service Quality

Pros:

• "Checked my wipers oil tyres and took time and checked my vehicle for chips and everything.. impressed. 5 stars."
• "Halfords shop is nice, you can find some good discounts here and there, staff is helpful."
• "I had a new battery fitted at the Sutton Branch. It was a difficult fit in the boot of my car and access was not easy. The lady who fitted it (Tracey) worked very hard to get it done, in the pouring rain."
• "I got a set of new pedals put on my bike, quick, easy and only £5."
• "Had them replace my car battery last year with a 5 years warranty."
• "Halfords fitted a dashcam for me and the professionalism and quality were excellent."
• "Perfect in every possible way. The lady who was helping (Tracy) Absolute gem."

Cons:

• "Then i got the bike from them for a while and the bike have a broken breaks and the pedals were draggie it was a nightmere. i have to pay for the broken breaks and pedal."
• "Not 1 of the bikes has been set up properly or checked for safety."
• "Don’t do click and collect as they are useless!"
• "However the fitted my car radio I brought from them wrong and I paid £55."
• "They then manage to fit both lights and blow a fuse so all of my lights went off."
• "This Halfords is really horrible!! Avoid them please."
• "Avoid Halfords Bike service!! Waste of time! I booked a session to check my bike... The guy told me he has 70 bikes to fix he cannot take mine."

Staff Attitude and Professionalism

Pros:

• "All quite helpful, ordered by web, chap went and collected order from stockroom."
• "Easy peasy ordered online went, shopping got an Email to say it was ready. Went in was greeted by staff."
• "The two main ladies at Sutton branch, went above and beyond to help me today."
• "Ivan is efficient, proficient and very courteous and professional."
• "the 2 super lady assistants I had help me are 100% a credit to Halfords, helpful, kind and informative."
• "All the staff were very friendly and professional. Especially Jack who fitted my car battery."
• "It was a quick and efficient service."