Wellow Reviews Summary

Service

Pros:

• "we came here for a family meal on our holiday and the service was fantastic!"
• "The service from the bar staff was great."
• "Service brilliant and this place is lovely and clean."
• "The staff were friendly, helpful and happy to help in any way possible."
• "Great service."
• "Definitely recommend to anyone looking for a meal out in Cleethorpes."
• "Lovely friendly efficient staff."

Cons:

• "Bad attitude from FOH staff."
• "No organisation at the bar, no queueing system, staff appeared oblivious as to who was next, serving drinks randomly."
• "The queue I was in took about 30 minutes to get served, it seemed as if they were understaffed and unmotivated."
• "Whilst the staff were friendly and helpful, it seems they have no idea about table service when it comes to serving the food."
• "Service poor, asked three times for table to be cleared, finished it off ourselves."
• "All Staff were extremely moody."
• "Manager not over keen to serve when on more than one occasion there was a queue at the bar and he was sat doing paperwork In full view of the bar."

Food Quality

Pros:

• "It's great value for money."
• "The meal was actually quite good and the price is reasonable."
• "Food was very cheap and very cheerful."
• "The food was quick to arrive and everyone enjoyed their meals there is a good menu and even catered for our two gluten free folk."
• "Food was very nice. We had a selection of different dishes and all of them were very well received."
• "Food was hot, perfectly cooked, well presented and a good price."
• "Food was delicious and the servings were huge."

Cons:

• "The place wasn't very clean."
• "Had 2 beef dinners, everything was cold and beef was chewy."
• "Food was cremated, and not nice asked for rare medium steak it was well done."
• "Rock hard frozen vegetables, greasy kids meals, Yorkshire pudding like leather."
• "The half of chicken looked like it was boiled very pale skin and grey meat and greasy."
• "The food was cold and covered in carbon from the grill."
• "Disappointed in the quality of the food. Everything appeared to have been microwaved .....chips and onion rings were soft..not crispy."

Facilities & Cleanliness

Pros:

• "For only £40 a night; this was an absolute bargain for a quick overnight stop."
• "Rooms cleaned every day spotless clean tea coffee topped up everyday."
• "Room slightly dated but perfectly clean and really comfy bed."
• "Premises are clean, staff are good."
• "Room was very clean and tidy and decent size for single good size bathroom with bath and shower bed was comfy and had a good sleep."
• "Basic but lovely clean rooms and facilities."
• "The rooms are clean and the beds are comfortable."

Cons:

• "Yesterday the gents toilets were swimming in water or some other liquid."
• "Tiny TV didn't work except one random channel which kept breaking up, loud whining buzzing noise constantly from bathroom so not easy to get off to sleep, no WiFi."
• "Room was sold under false pretences, there was no heating in the room on arrival."
• "The conservatory could so with a little tlc a bit of paint maybe some double glazed windows, but other than that it was brill."
• "The venue was dated and with it having a family area it had Mc Donald'sy type vibes."
• "I wardrobe not shutting always open and terribly dated."
• "The place was filthy."

Value for Money

Pros:

• "This meal was £9.99."
• "Brilliant food at great prices with lots of offers."
• "Great pub, with many friendly staff and Low prices."
• "Food was plentiful, hot and tasty. Some choices better received than others."
• "Food was good, portion size was generous, price was reasonable."
• "Drinks and food reasonably priced."
• "All at a reasonable price. 10/10."

Cons:

• "About a week later to my shock I received a parking fine for £100!!"
• "They then charged me for 2 drinks that I did not have."
• "I was charged £4.46 for my Carling which seemed expensive considering I payed about a £1 less the previous week."
• "The down side was the drinks, pint of Carling, pint of Perroni, two diet cokes, a blackcurrant and water and a fruit shoot came to over £18 and two rounds came to more than the meals themselves."
• "We most certainly will not be visiting again. Over priced food and not to any decent standard whatsoever."
• "Very over priced for mediocre food."
• "Never been to a pub where u have to pay for parking Absolutely ridiculous."

Customer Service

Pros:

• "Star though were friendly and seemed keen to resolve problems."
• "The staff are lovely and very polite and helpful."
• "An excellent choice of meals on the menu and all in our party of five enjoyed their dinner and desert."
• "Competent and plentiful members of staff meant food and drinks was delivered in no time at all with a smile."
• "Staff were friendly and attentive still although they were so busy."
• "Staff were very friendly and helpful, would not hesitate to call in again thankyou 😃."
• "The staff are very friendly and competent."

Cons:

• "No temperatures were taken, A quick contactless thermometer check can tell if a person has a high temp (38C or above) and can be at risk of carrying COVID."
• "It's now 3rd day & still no response whatsoever from anyone at this property."
• "The staff weren't very helpful, and ridiculous."
• "Ruined my birthday, forgot my nanas food, gave my auntie and my great nana a burnt and dry lasagna."
• "Unfortunately we shall not be visiting The Wellow again."
• "I certainly will not go into another Hungry Horse again, no matter how persuasive the argument is."
• "The manager and FOH attitude was disgusting they weren't bothered when we informed them."