Halfords Autocentre Rugby Reviews Summary

Booking and Appointments

Pros:

• "Once again I am very pleased with the excellent service received."
• "Had my car serviced and mot’d. Discounted price for having the two together, so very competitive."
• "Booked on the internet and received both confirmation texts and reminders of the booking."
• "MOT test. Booked on line. Dropped car off - got call when all was completed. All within expected time frame."
• "Very friendly staff and rang me when ready for collection."
• "Spoke to customer service centre and was informed that the tyre was delivered the day before the appointment."
• "I have been using Halfords Rugby for many years now. I have always found them to be thorough and never push you to purchase any additional works."

Cons:

• "Would not recommend this service at all. Told as a result of my MOT the rear coil springs would need replacing at a cost of £235.99."
• "I booked an MOT appointment online for a Saturday... Arrived for the appoint to be told there wasn’t one booked."
• "I have booked online for Service and MOT. Got an email confirming it's been booked and paid. When I turned up on a day to drop off s car, there was no record of such a booking!"
• "Booked online for a tyre fit. Received a call from the garage 5 minutes before the appointment and was told that the tyre had not been delivered."
• "Arrived at my appointment time of 8.30am to be told by the rather rude receptionist Ken, that my car was booked for its MoT at 3.30pm."
• "Booked a wheel alignment, turned up at the allotted time - no record on the system, queue of people waiting, told there was no chance, try again in a week!"
• "I booked in for today to have work done on my car. I turned up to be told that I wasn't booked in."

Customer Service

Pros:

• "Thank you for being there and for taking so much care even before we were all put into isolation."
• "Big thanks to Ken who dealt with my vehicle booking and give me some excellent and honest advice, very polite and professional work all completed."
• "Free brake check, good information given and saved having work done that I didn't need."
• "Convenient for visit to town whilst car is being attended to."
• "As always, Ken and the team at Rugby go the extra mile, accommodating my car so I can drop off and pick up for the school run."
• "Those guys are amazing = professional + friendly + caring."
• "Polite, friendly and helpful staff who make the MOT a pleasure not a pain."

Cons:

• "I am absolutely disgusted with the way Halfords allow these practices to go on, their price promise is an absolute sham."
• "AVOID THEM LIKE A PLAGUE!!! AT ALL COSTS!!!!"
• "Appalling service. My partner had the breaks on his car carried out here, went to pick his car up to discover the car had been driven on to the ramp incorrectly and has massive dents in his car."
• "When I went to pick the car up the staff were rude and just pushed the refusal certificate across the desk without even offering to talk through it."
• "The receptionist was rude and standoffish when I dropped my car off."
• "One of the staff was really rude to the point where I felt uncomfortable to go in by myself without my boyfriend."
• "The person on reception's attitude is very much 'not my problem you'll need to go away and speak to Halfords'. Not welcoming or friendly in any way."

Facility and Management

Pros:

• "Reception area is small but seating if you want to wait."
• "Centre is easy to find."
• "Excellent staff and a good centre for most servicing and MOT work."
• "Have used this Autocentre before for general servicing - good service, good advice and no issues."

Cons:

• "Refund for four wheel alignment took one week to come through and month later I have received Parking Charge notice £60 from Parkingeye."
• "Guy behind desk was quite rude & offhand & said 'Well you'll just have to wait'."
• "Received a parking penalty from Parking Eye next to Halfords due to my car been untouched for two hours when waiting for mot."
• "We also got a parking charge by the business next door because there is one road in and one road out to get to both Halfords and this other shop."
• "The Garage front desk was awful and not helpful and I will never recommend anyone to go to Halfords Autocentre in Rugby!!"
• "Not a good experience. Spent a lot of money on a new water pump and my coolant warning light started coming on just after."
• "The old guy was abrupt and rude, i will never be returning."