Kinleigh Folkard & Hayward Holland Park Estate Agents Reviews Summary

Professionalism and Communication

Pros:

• "Claudio and Salvatore did a fantastic job selling my flat."
• "Claudio is probably one of the best communicators that I've come across."
• "Salvatore is a brilliant communicator and kept on top of every aspect of the sale from day one."
• "Anya Boyde-Maynard is a most delightful person to deal with at KFH - a very good listener, enthusiastic, attentive, always follows up in a professional and polite manner."

Cons:

• "Unfortunately I have had the worst experience with Neilo working at the branch of Holland Park. She lacks professionalism and respect."

Customer Service and Support

Pros:

• "Her other colleagues Jack and Laura were extremely friendly and beyond helpful, they answered all my questions and were happy to offer alternative properties."
• "Soroush Prado was very helpful and attentive and helped us achieve a quick process."
• "KFH Holland Park are courteous and professional from the get-go - supported by an extremely responsive and friendly team in the office."

Cons:

• "The estate agent put so much pressure on us throughout the process."

Knowledge and Expertise

Pros:

• "Claudio knew the neighbourhood very well and was able to shed a lot of light on some of the advantages and disadvantages specific to my circumstances."
• "Salvatore and Claudio at KFH Holland Park... Always a quick reply to my (many) questions and a high level of expertise and experience."

Cons:

• "She repeats herself saying that these kind of properties are only let to people that know what they are looking for."

Responsiveness and Availability

Pros:

• "He answers any questions you have about the property within the hour and for important questions, he is not afraid to pick up the phone and chat through them with you."
• "Anya Boyde-Maynard was a pleasure to work with the past couple of weeks as I finalized a flat in Holland Park! She has been extremely responsive and quick to communicate if and when there were any hiccups in the process of finalizing the flat."

Cons:

• "I was available to view the property on that same day, she told me that she was fully booked on that day."

Personalized Service

Pros:

• "I felt that Claudio really paid attention to learning what my needs were and what I was looking for."
• "They went the extra mile to find a new home for myself and my dog, thank you!"

Cons:

• "Most estate agent offer champagne at the completion of the sale but we didnt get anything, not even an email to congratulate us."

Integrity and Honesty

Pros:

• "I really recommend them, they were so helpful and transparent, great with updates and very communicative."

Cons:

• "Conclusion is the property is gone, she was not honest nor professional."

Accommodation and Flexibility

Pros:

• "He was also very accommodating of the 8 hour time difference between us when doing virtual viewings or speaking on the phone."

Cons:

• "Finally, we had to chase him to get the keys on the day of the completion and got them at the end of the day while we had delivery planned on the afternoon."