Address: 108 Northcote Rd, London, SW11 6QP, United Kingdom
Phone: +442037920994
Rating: 4.9
based on 396 reviews.
Professionalism
Pros:
"Rita and the KFH team! Professional, realistic, and worked tirelessly to close our deal."
"Rita, Joe and Barrington were very professional in the way they operated."
"All staff, but Daisy and Rita in particular, were incredibly patient and helpful, willing to go the extra mile to make things happen."
"Absolutely top notch service from Carl, Konrad and Rukshana."
"Lucy specifically managed the process with a high level of professionalism and transparency."
"Carl and Rumz who have been excellent at helping with the process of renting and explaining all the steps and process."
"Communication was key and this he provided. He was very informative and supportive."
Cons:
"Awful service, the reason estate agents get a bad name - Rukshana lied to us about our offer throughout the process."
"Never heard from them again - they got paid with minimal effort and washed their hands of us."
"They ignore emails and phone calls when you try to communicate with them."
"When you have maintenance issues they take months to respond to you, and once they do respond the issues aren't sorted and it's an ongoing fight to get things fixed."
"Couldn't be more disappointed. Honestly the worst lettings agency to rent with."
Responsiveness
Pros:
"Both Rita and Joe who were helpful throughout the process and very responsive."
"We never had to wait longer than 30 minutes for a response and always made us feel in control."
"Daisy was incredibly communicative, always replying very promptly to emails/calls and providing reassurance throughout."
"Konrad went above and beyond to assist us with our property search and was an absolute pleasure to deal with the whole time."
"Lucy (KFH letting negotiator) understood exactly what we were looking for on a flat and send us some options and always able to help us with all our questions and good communication."
"We find their quick responses to our queries particularly impressive given we all have busy lives."
"Great service from Rita and team on the sales side."
Cons:
"The only downside was that coming from Plymouth one weekend I had to do 8h on the car to London and back just to show my passport in person."
Efficiency
Pros:
"The whole team were amazing with helping us secure a rental!"
"He successfully helped me navigate foreseen and unforeseen issues, which ultimately got me settled in a lovely flat and neighborhood."
"Helping us to find the perfect property in a great location in Clapham, the move went very smoothly."
"KFH were great, from the initial meeting where Rita had examples of three recent and comparable properties they had sold nearby, to agreeing a sale within three days of the listing going live."
"Kfh were excellent and helped us sell our flat in record time (multiple offers within about 10 days of listing)."
"Made the process or trying to find a place to in London a lot more straightforward that I thought it might be. Konrad was with us every step of the way."
"Lucy Maynard made our transition into our new rental flat seamless."
Cons:
"Only when we were in a very late stage (our offer was accepted, we sorted out the mortgage and ordered a full survey) our surveyor told us that we will have a construction site for a new building right next to the house."
Customer Care
Pros:
"Lucy was really friendly and helpful, and they've been very quick to sort out any small issues and repairs that have been needed since we've moved in."
"Overall we have had a smooth rental process with KFH :)"
"At valuation Rita was clear and realistic in her assessment and presented it matter of factly."
"Thanks Joe and Rita!"
"A huge thank you to Konrad, Carl and the team at KFH Battersea for letting my flat!"
"Lucy supported us in all questions and helped us through the reference process til the very end very smoothly."
"Michael Stoker ensured the process ran smoothly."
Cons:
"Selling agent 'thought it was not important to mention that as the works would be only during the working days 8.00-17.00 and Saturdays 8.00-13.00'."