Lancaster House Reviews Summary

Staff and Service

Pros:

• "The staff couldn't do enough for ourselves and our guests."
• "Loved this place. Staff very friendly."
• "Warm friendly staff and very accommodating."
• "The staff were amazing and couldn't do enough for us."
• "Team very helpful and friendly."
• "The staff at Sadian are very friendly and efficient."
• "Staff were friendly and helpful and welcoming."

Cons:

• "Restaurant staff very poor, many people asking for various things throughout breakfast service and staff were not helpful bordering on rude slamming things on tables."
• "I believe the waitress concerned took a dislike to our group and it certainly showed!!!"
• "Communication was poor: my partner went down to the restaurant an hour before our booking to see if he could pick a table, staff were more than helpful and wrote down our selected table, only to find when we got to the restaurant that someone was on the table."
• "The staff were very unprofessional and badly trained!"
• "Staff customer service needs some work though - they are too comfortable with misgendering guests."
• "We were sat in the bar area, it seemed we were forgotten about at times."
• "Considering the quietness of the bar, I was surprised it took over half an hour to serve 4 sandwiches and a portion of fish and chips."

Rooms and Accommodation

Pros:

• "The room was large, clean and very comfortable."
• "Rooms clean and comfortable."
• "Our room was spotlessly clean and beautifully appointed."
• "Rooms are not only beautiful but spotless clean."
• "Double room was spacious. Very clean, nice white fluffy towels."
• "The rooms are homely, clean and have everything you need."
• "Rooms are clean with inoffensive decor."

Cons:

• "The only reason it didn’t get 5 stars was because we were in a family room and the standard family rooms are located next to the events venue."
• "We stayed in the luxury suite, again this was nice but dated, sofa and chairs were ripped."
• "Disappointed with the cleanliness of the room (stain on carpet) so the helpful staff moved to another room."
• "Some towels in rooms didn't match. Banqueting halls again drapes didn't match."
• "TV remote did not work, no tissues in the box, and tiny bath towels."
• "Unfortunately my room had not been cleaned properly for quite a while."
• "Bathroom pretty dated and was black mould around the bedroom window."

Food and Dining

Pros:

• "Great food served for dinner and breakfast with plenty choice!"
• "The restaurant however, served amazing food."
• "The food in the restaurant superb."
• "The catering was great."
• "Breakfast was to die for! Plenty of choice from the buffet to start and the hot options were tasty and freshly prepared."
• "The food was 5 star, all our guests enjoyed their menus and their stay."
• "The food was delicious and the staff could not have been more helpful!"

Cons:

• "Bar area is soleless and food was poor quality (greasy fish)."
• "Nice rooms and restaurant but unforgivably they said they will no longer serve bread even if you buy a bottle of wine."
• "Food warm not hot."
• "I ordered a steak, rare. It came out well done so I told a staff member and she said it would take a little while but she would bring another. Another came and by this time my friends had finished eating their meals. I cut into my steak and again it was well done."
• "Considering the quietness of the bar, I was surprised it took over half an hour to serve 4 sandwiches and a portion of fish and chips."
• "Only disappointment was a hard poached egg but asked for a runny one which came a couple of minutes later."
• "Breakfast wasn’t great, started at 7:30, we arrived at 7:45 and all hot food was just about warm."

Location and Accessibility

Pros:

• "Great location. Visited it for a wedding and it was so beautiful, especially in the sun."
• "Conveniently located from the Lancaster University. You can literally walk across from the hotel to the campus."
• "Ideal for visits to Lancaster university as just a 10 minute walk."
• "Good location being just a couple of minutes from Lancaster south turn off on the M6."
• "Located in a quiet area just off the A6."
• "This hotel is located a stones throw away from Grizedale college."
• "We chose this hotel because of the location. That's closed to Lancaster University."

Cons:

• "Bit hard to get to if you don't have a car."
• "Not within walking distance of the city centre, but set in a quiet spot away from the hustle & bustle."
• "Walking access into the hotel grounds was a little difficult as you had to navigate the car park."
• "Very strange setting more or less in the university campus, luckily the students weren't there."
• "Rooms are upstairs with no lift so difficult if you have a Mobility Disability or heavy/big luggage."

Facilities and Amenities

Pros:

• "Good leisure facilities with outdoor hot tub a pleasantly surprising experience in early March!"
• "There are very good spa services which was a brilliant way to unwind after 2 very long days!"
• "The fitness club is great with a good sized pool, well-equipped gym, and lovely outdoor hot tub."
• "Added bonus was the leisure facilities A+."
• "The pool was an added bonus and my little girl loved the small pool."
• "Good pool."
• "Swimming pool excellent."

Cons:

• "Pool was being used for Pensioners Exercise Club and Outdoor Hot Tub/Jacuzzi was closed so we were limited to indoor Hot Tub, which was full, and a small corner of the pool."
• "You have to pay additional £12.50 for the car park if the hotel is booked through other websites, free if booked direct."
• "Nice pool, needs some lanes set aside for lane swimming though as they kept almost taking out my daughter who was enjoying the LEISURE POOL!"
• "Broken tiles in the bathroom."
• "I think the hotel is looking rather tired needs some t l c."
• "Would have 5 stars except for the room keys which kept losing their programming."
• "No mini fridge in the room."