Address: Green Ln, Bailrigg, Lancaster LA1 4GJ, United Kingdom
Phone: +443332203107
Rating: 4.5
based on 188 reviews.
Staff and Service
Pros:
"The staff couldn't do enough for ourselves and our guests."
"Loved this place. Staff very friendly."
"Warm friendly staff and very accommodating."
"The staff were amazing and couldn't do enough for us."
"Team very helpful and friendly."
"The staff at Sadian are very friendly and efficient."
"Staff were friendly and helpful and welcoming."
Cons:
"Restaurant staff very poor, many people asking for various things throughout breakfast service and staff were not helpful bordering on rude slamming things on tables."
"I believe the waitress concerned took a dislike to our group and it certainly showed!!!"
"Communication was poor: my partner went down to the restaurant an hour before our booking to see if he could pick a table, staff were more than helpful and wrote down our selected table, only to find when we got to the restaurant that someone was on the table."
"The staff were very unprofessional and badly trained!"
"Staff customer service needs some work though - they are too comfortable with misgendering guests."
"We were sat in the bar area, it seemed we were forgotten about at times."
"Considering the quietness of the bar, I was surprised it took over half an hour to serve 4 sandwiches and a portion of fish and chips."
Rooms and Accommodation
Pros:
"The room was large, clean and very comfortable."
"Rooms clean and comfortable."
"Our room was spotlessly clean and beautifully appointed."
"Rooms are not only beautiful but spotless clean."
"Double room was spacious. Very clean, nice white fluffy towels."
"The rooms are homely, clean and have everything you need."
"Rooms are clean with inoffensive decor."
Cons:
"The only reason it didn’t get 5 stars was because we were in a family room and the standard family rooms are located next to the events venue."
"We stayed in the luxury suite, again this was nice but dated, sofa and chairs were ripped."
"Disappointed with the cleanliness of the room (stain on carpet) so the helpful staff moved to another room."
"Some towels in rooms didn't match. Banqueting halls again drapes didn't match."
"TV remote did not work, no tissues in the box, and tiny bath towels."
"Unfortunately my room had not been cleaned properly for quite a while."
"Bathroom pretty dated and was black mould around the bedroom window."
Food and Dining
Pros:
"Great food served for dinner and breakfast with plenty choice!"
"The restaurant however, served amazing food."
"The food in the restaurant superb."
"The catering was great."
"Breakfast was to die for! Plenty of choice from the buffet to start and the hot options were tasty and freshly prepared."
"The food was 5 star, all our guests enjoyed their menus and their stay."
"The food was delicious and the staff could not have been more helpful!"
Cons:
"Bar area is soleless and food was poor quality (greasy fish)."
"Nice rooms and restaurant but unforgivably they said they will no longer serve bread even if you buy a bottle of wine."
"Food warm not hot."
"I ordered a steak, rare. It came out well done so I told a staff member and she said it would take a little while but she would bring another. Another came and by this time my friends had finished eating their meals. I cut into my steak and again it was well done."
"Considering the quietness of the bar, I was surprised it took over half an hour to serve 4 sandwiches and a portion of fish and chips."
"Only disappointment was a hard poached egg but asked for a runny one which came a couple of minutes later."
"Breakfast wasn’t great, started at 7:30, we arrived at 7:45 and all hot food was just about warm."
Location and Accessibility
Pros:
"Great location. Visited it for a wedding and it was so beautiful, especially in the sun."
"Conveniently located from the Lancaster University. You can literally walk across from the hotel to the campus."
"Ideal for visits to Lancaster university as just a 10 minute walk."
"Good location being just a couple of minutes from Lancaster south turn off on the M6."
"Located in a quiet area just off the A6."
"This hotel is located a stones throw away from Grizedale college."
"We chose this hotel because of the location. That's closed to Lancaster University."
Cons:
"Bit hard to get to if you don't have a car."
"Not within walking distance of the city centre, but set in a quiet spot away from the hustle & bustle."
"Walking access into the hotel grounds was a little difficult as you had to navigate the car park."
"Very strange setting more or less in the university campus, luckily the students weren't there."
"Rooms are upstairs with no lift so difficult if you have a Mobility Disability or heavy/big luggage."
Facilities and Amenities
Pros:
"Good leisure facilities with outdoor hot tub a pleasantly surprising experience in early March!"
"There are very good spa services which was a brilliant way to unwind after 2 very long days!"
"The fitness club is great with a good sized pool, well-equipped gym, and lovely outdoor hot tub."
"Added bonus was the leisure facilities A+."
"The pool was an added bonus and my little girl loved the small pool."
"Good pool."
"Swimming pool excellent."
Cons:
"Pool was being used for Pensioners Exercise Club and Outdoor Hot Tub/Jacuzzi was closed so we were limited to indoor Hot Tub, which was full, and a small corner of the pool."
"You have to pay additional £12.50 for the car park if the hotel is booked through other websites, free if booked direct."
"Nice pool, needs some lanes set aside for lane swimming though as they kept almost taking out my daughter who was enjoying the LEISURE POOL!"
"Broken tiles in the bathroom."
"I think the hotel is looking rather tired needs some t l c."
"Would have 5 stars except for the room keys which kept losing their programming."