The Mercure Bournemouth Queens Hotel & Spa Reviews Summary

Staff and Service

Pros:

• "I found the staff to be super friendly and attentive and loved the bar area!"
• "All staff very helpful."
• "The staff are always really friendly."
• "Staff throughout were helpful and friendly."
• "The staff here are lovely. They are mainly from India and could not be more helpful or friendly."
• "The staff were very accommodating and helpful."
• "Staff on arrival helpful, hotel beautifully decorated."

Cons:

• "The reception staff were quite dismissive and unhelpful when we arrived."
• "The manager is conspicuous by his absence, despite me asking to speak with him twice."
• "The staff does not know how to welcome guests. No interaction with guests at all."
• "Laura's or the receptionist with the face covering between the 6-9 of August, costumer service is something that I need to address in here, I have never met someone rudest and meanest than her."
• "the staff member facing me spent a solid 5minutes faffing around with glasses and bottles without even acknowledging my presence."
• "Cleaning staff rude, empty trays of dirty plates and glasses in the corridors."
• "Rude front of house from the green room. Believe to be named is Gabriella."

Room Quality

Pros:

• "Room was fine, warm and light albeit it could have done with a bit of TLC."
• "rooms completely changed for the better. Quiet and comfortable."
• "Room was warm, spotlessly clean and a very comfy bed."
• "The room was very clean."
• "The room was spacious and clean."
• "Room was magnificent and spacious with lovely walk in shower."
• "The room is so large and spacious. Huge comfortable super king bed!"

Cons:

• "Bed and bathroom had hair from previous guess."
• "No coffee machine."
• "Lighting on the mirror was not working."
• "There was no hot water for a shower in the morning."
• "The walls and floorboards were thin as we could hear the people in the next room and walking above us."
• "The room was, in my opinion, overpriced."
• "Our room was very small, but adequate for 1 night stay."

Facilities and Amenities

Pros:

• "The Spa is so gorgeous."
• "They allow pets which is great for a weekend at the seaside."
• "We used the pool, sauna, jacuzzi & changing rooms."
• "very good value for money especially the full weekend 2 night package."
• "Super comfy beds."
• "The hotel has perfect location, it's located not far from beach."
• "Good sized TV, HD Channels which was good."

Cons:

• "The pool really needs work it’s was hazardous especially for children with broken edging vents around the pool."
• "A half hearted attempt to modernise the rooms means there is a weird combination of luxe furnishings and shabby, mismatched (and broken) drawers."
• "There is parking on site but the 30ish spaces is no where near adequate for the amount of rooms plus events so we ended up paying around £16 in parking across our stay to park on the road alongside the hotel."
• "Very limited car park."
• "Fancied a dip in the pool, in desperate need of some maintenance/decorating."
• "Tiles missing in the jacuzzi which you don’t notice until you sit down or tread on one."
• "The Breakfast Room ceiling leaked so we were walking around buckets."

Value for Money

Pros:

• "Great value, have stayed many times and will stay again."
• "Over all for the money we paid I felt it was excellent value."
• "It's a 4 stars hotel and it's a well known hotel!"
• "Overall a great experience and will definitely return."
• "The service we received was outstanding. Nothing was too much trouble for the waitress looking after us."
• "The hotel is really nice and modern in communal areas."
• "The food was nicely presented, tasted amazing, service was great."

Cons:

• "Branded as a 4 star hotel with premium rate £350.00 a nigh 🌟🌟⭐ 2 an a half to 3 star maybe."
• "It's a seaside hotel, totally overpriced."
• "Evening food not good, the dinner on Christmas day was disgusting."
• "The actual breakfast was a million miles off what we've come to expect from Mercure. Really limited choice of everything."
• "The spa was the other very disappointing thing about our stay."
• "The overall experience of the two-night stay was disappointing and I would not recommend it."
• "Overall a SHOCKING EXPERIENCE."