Address: 181-185 Lymington Rd, Highcliffe, Christchurch BH23 4JS, United Kingdom
Phone: +441425278884
Rating: 4.5
based on 113 reviews.
Service
Pros:
"Staff incredible, food beautiful."
"The staff were very friendly and attentive."
"All staff most professional attitude."
"Staff is genuinely lovely and attentive."
"Everyone really made the day very special, and were making sure all the guests were OK."
"Throughout the day the staff were attentive, polite and couldn’t have been more helpful, whilst remaining unobtrusive among the wedding guests."
"Staff were pleasant enough."
Cons:
"Please do not book this hotel as they are aggressive rude staff who just take your money!"
"high price and rude staff member! Very disappointed."
"We received no welcome from the guy on the reception and service was minimal."
"Service was at best mediocre."
"Service was not attentive and took over 5minutes for someone to notice."
"Staff: Has no idea how anything works at their hotel, some of them are rude."
"Service was incredibly poor."
Food Quality
Pros:
"The food was outstanding.... especially the steak!"
"Absolutely brilliant restaurant! Thriving under new management."
"The food was delicious."
"Amazing quality food. Served with such care and pride."
"first class food and incredible value for money."
"Food absolutely excellent and cooked to perfection."
"Food is always gorgeous and plenty of it too."
Cons:
"Menu choice and food enjoyed by all except the rather uninspiring vegetarian dish."
"The food was overpriced potions small quite mediocre."
"Food was okay the service was appalling."
"couldn’t eat my main it was cold by the time the veg and potatoes were served didn’t taste like turkey and gravy was horrible."
"Food lacking depth of flavour as it was not well seasoned."
"The tray of cakes were then brought to the table, the scones looked lovely but were very warm, the other cakes look ok but a little disappointing not what we had expected, or have had elsewhere."
"lamb and duck both overcooked."
Accommodation
Pros:
"Best place we have stayed in a long while."
"The place overall is stunning. Very clean, and staff polite."
"Lovely room, great food and terrific value for money."
"Our Garden Suite was very comfortable, cozy and spacious."
"Fabulous hotel, large room with a massive very comfortable bed."
"Room was clean and nice."
"Our room was comfortable with room to relax during the day."
Cons:
"Also be careful about this hotel as it’s not suitable for children and this hotel will make you take separate rooms what type of hotel is this place!!!"
"The room was dirty and not serviced properly as there was a half empty mini shower gel!"
"The room was nice but flipping dusty the wooden blinds hadn't seen a good clean since god knows when."
"Rooms tired, bathroom flooded when we used the shower, shower leaked badly from wrong end, sink hot tap loose so when you turned it off it turned on again(!) and dust above shoulder height incredible (eg on light fitting)."
"The worse bit was the luxury kitchen that had white goods, a broken fridge."
"Very unhappy definitely not 5 star 👎 room very tired and not clean."
"The furniture is dated and in need of update."
Atmosphere & Location
Pros:
"What an amazing place, went for Christmas dinner with friends, fantastic meal, great atmosphere."
"Truly exceptional place to dine. Very good choice & quality of food."
"Good food and service in a classy setting at very competitive rates."
"If you want an intimate and elegant venue for your celebration, I wouldn’t hesitate to recommend the Lord Bute."
"Is situated in a beautiful area."
"The Lord Bute Hotel is one of my favourite wedding venues to work at! It has a perfect location; it’s close to the beach and other local attractions – all very picturesque."
"A lovely setting, a warm welcome, great room, food and service from all staff members."
Cons:
"COVID complying not so sure!!!!"
"Didn't feel the piano music right for Sunday lunch made talking difficult."
"And it was very expensive."
"Lacked atmosphere."
"Strange smell from carpets, no airflow(with open window), located 5 meters from the main road(very loud from 6:00 till 23:00), not working air conditioning."
"An ok place for a function, no disabled spots in the car park, access to function room for someone who is disabled non-existent, or at best not defined."
"Parking very difficult."
Management & Staff Conduct
Pros:
"The staff were amazing and the owners should be so proud of them."
"Love working in the Lord Bute Hotel. The team is amazing."
"Its most friendly, hard working and professional staff hugely highlights the experience of working at the Lord Bute."
"The FoH staff were wonderful. Very smart appearances and obviously incredibly proud of where they work."
"Staff are very friendly and Chris the manager is a very amusing chap."
"Fabulously friendly, helpful and accommodating staff."
"Staff are so friendly and helpful, food is amazing and the accommodation is fantastic."
Cons:
"The worst thing was that there was not one member of staff on the premises it was just guest which is really worrying."
"Not sure how this has kept its 5* Gold Award from AA - perhaps they haven't inspected it since before the 1st lockdown."
"Most the staff were liberal but found the management and wedding organise did seem to bark at them a lot and could be quite rude."
"Firstly Carol loves to hang the phone up on you, Simon the manager will never speak to you on the phone will just send you an email and Chris never returns a phone call."
"Treating customers like this they take your money and don’t care how they treat their customers this matter will continue as what they are doing to the public is wrong."
"It's concerning that a company can intentionally mislead people with false advertising and be allowed to get away with it."
"not really any special care and attention made to us as it was meant to be a 50th celebration very disappointing."