Old Hall Hotel Reviews Summary

Staff and Service

Pros:

• "Staff were lovely and the massage therapist were brilliant!"
• "Very friendly staff and the facilities were very clean."
• "Staff who are so friendly and obliging .... the staff behind the bar was just amazing!!!"
• "The staff for dinner and breakfast were so friendly and nothing was too much."
• "Staff were exceptional very friendly, approachable and professional both at the hotel and in the restaurant."
• "Everyone (in particular spa and restaurant staff) were so friendly and helpful."
• "The hotel staff were very friendly and helpful."

Cons:

• "So everything was awesome, except for one very rude barman."
• "Undelivered and over priced. Not Recommendable, in fact very disappointed by lack of customer service."
• "Restraunt staff not so much, everything seemed to be a problem."
• "Don’t expect quick service we waited over an hour for dinner then had to go and ask a waitress if we could order pudding which was another half hour."
• "Staff still lovely but no acknowlegement when told food was too cold to enjoy."
• "The only cons I'd say is that the rooms are not sound proof and you could hear people shouting AND snoring next door."
• "Very noisy hotel, doors constantly banging and the noise from the bar downstairs was annoying."

Rooms and Comfort

Pros:

• "The room was lovely with a large bath and powerful shower."
• "Amazing room, large and modern."
• "The room was spacious and the bed was massive and very comfortable."
• "Our room was lovely, with a large, plush bed and many pillows."
• "Very clean room with a big bed, super soft bed linen, wet room and aircon."
• "Rooms are spacious, comfortable and clean."
• "Room was good size and clean with comfy bed."

Cons:

• "It drops a star for not having robes and slippers to use to get to/from your room to the pool/sauna/steam room."
• "The room was clean tidy the bed was awful, it had a central divide that kept my wife and I apart."
• "Bathroom good size but just needed a bit of tlc."
• "Only downside is the view on to a wall about four feet away."
• "The rooms are very average. Our room looked square on to another roof."
• "The room and fixtures were not to my taste."
• "Fans were provided as room got quite hot."

Food and Dining

Pros:

• "Would recommend visiting for any occasion great little find and will definitely be going back."
• "This place has a lovely selection of gins."
• "Super food and good choice."
• "Food was really good, waitresses really informative and helpful to those that are undecided with the menu!!"
• "Fantastic food in a well run restaurant."
• "Excellent choice of quality food and drink."
• "Food was plentiful and extremely tasty."

Cons:

• "Let down a bit by soggy rack of ribs but did get an apology from a manager."
• "The downside is the food, not worth 1 star from my experience."
• "I had a cold steak that wasn't cheap told them it wasn't nice or cooked properly and all I got was oh sorry."
• "Was very disappointed in food, burgers were quite raw, chips were hardly done."
• "Terrible coffee, needs a proper real coffee making machine."
• "5 stars for the food but the service was way too long. 90 minutes to wait for a starter."
• "For the price we paid, I think it was overpriced."

Facilities and Amenities

Pros:

• "Stayed here many times and always a good experience."
• "I use the gym which is well equipt and staff are very knowledgeable."
• "Spa, pool and gym were a good size, clean, inviting, not too busy."
• "Swimming pool and spa pool beautiful absolutely worth a visit."
• "Excellent hotel, everything you need in one spot."
• "The spa facilities was absolutely ace."
• "The health club is amazing, a lovely pool, sauna, steam room and jacuzzi."

Cons:

• "Pool facilities fairly average. Massage was good."
• "The spa was nice but gets pretty busy as used by a lot of locals and their children."
• "Tried the spa wasn't overly impressed."
• "Only downside after 3pm the families with shouting kids arrived in the pool."
• "Spa was in good condition but filled with kids."
• "If paying an annual membership of £325+ I'd expect soap in showers & lockers that actually lock!"
• "The spa facilities were adequate and kept clean. The gym looked well presented with a good range of equipment. Pool was a good size however it did seem a little dark."

Location and Accessibility

Pros:

• "All in all, nice hotel, clean rooms, great facilities and easy enough location to find."
• "Great location."
• "Great place that was close to the venue for a family wedding."
• "So friendly and only 3 minutes from a quite part of the coast."
• "The location is ideal with easy access to the Broads and Norwich as well as having a lovely sandy beach on the doorstep!"
• "Good location for beaches & Great Yarmouth."
• "Great base to explore this part of the coast knowing you have a welcoming place to return to."

Cons:

• "Third trip to the area so not somewhere I'll be visiting again."
• "Location wise you are close to a beach although you’d have to drive a bit further to get to the main beach at Great Yarmouth."
• "Only downside is the view on to a wall about four feet away."
• "The rooms are very average. Our room looked square on to another roof."
• "If the sea gulls could have been a little quieter the stay would have been perfect."
• "Constant fire alarm 4 nights out of 5 apparently an over sensitive detector in cellar being set off by spiders!"
• "Very noisy hotel, doors constantly banging and the noise from the bar downstairs was annoying."