Demiro's Reviews Summary
Category: Italian restaurant Cardiff
Staff Service
Pros:
- "Very friendly efficient waiting staff."
- "Staff we’re very friendly and welcoming."
- "Staff were really lovely and understanding and compassionate."
- "Staff - really friendly, nothing was too much trouble, especially when we had fussy eaters! Very pleasant and helpful."
- "Staff went out of their way to make my 50th birthday special."
- "Excellent staff, good service, excellent quality food and decent portions too."
- "All the staff are warm and welcoming, prompt service."
Cons:
- "Shame the waiter was rude to me as I now wouldn't go back."
- "It took us a long time to get the waiter's attention to place order."
- "The staff were ignorant to us when we eventually got inside after waiting outside."
- "Customer service training skills need to be given to the staff in this venue, particularly the so-called manager; he did not have a clue."
- "The manager was also extremely rude."
- "Service was slow, waiting 15+ minutes for drinks to arrive and being served one drink at a time for our party of 6."
- "The staff can't cope with the amount of people on a busy Saturday evening."
Food Quality
Pros:
- "The food was lovely and the steak really well cooked."
- "Had the roast beef dinner, very nice and beef was tasty."
- "Excellent staff, good service, excellent quality food and decent portions too."
- "We ordered from the Welsh menu and the food was outstanding."
- "Our meals arrived quickly and were absolutely delicious."
- "Food was beautiful."
- "The food was incredible."
Cons:
- "The food however was incredibly underwhelming."
- "The two guests who had the chicken meal both stated the chicken to be too dry."
- "Food looked awful, hardly anything available and interior was questionable."
- "Food was either cooked from frozen, missing from the table, over cooked or shouldn't have been served."
- "The turkey dinners were actually cold which was pretty poor."
- "sadly disappointed with the food all tasted processed nothing tasted fresh."
- "Food wasn't particularly special and very overpriced for what we received."
Ambiance & Decor
Pros:
- "Lovely decor and ambiance."
- "We loved the decor it suited the fact we were there for pre theatre food."
- "The theatre-esque theme was a lovely touch."
- "The ambience is so extra and the view of the ferris wheel compliments it."
- "The ambience in there is glamorous but cosy and warming."
- "Beautiful place and ambiance. Love the decor!"
- "This place has a fantastic ambiance."
Cons:
- "The decor is a bit gaudy but I wouldn’t fault it too much as I feel like they’re going for a broadway kinda theme."
- "The drinks seemed expensive for what was in the plastic palm tree glasses."
- "The decor during Christmas time may have been a bit over the top for my liking (a lot of red)."
- "The decor was very old timey, and while this is not a problem, it definitely would benefit from a makeover."
- "The decor is a bit old and tacky but I guess that's the theme they are going for."
- "The decor could do with some updating. It was like taking a step back in time."
- "The pasta offering tastes just like spar corner shop tinned food."
Entertainment
Pros:
- "The entertainment sets the venue apart, with live frequent live music."
- "The entertainment was wonderful however, the singer is incredibly talented and provided an excellent show."
- "The singing waiter took us by surprise, he had a great voice and it was a fun way to pass time between dishes."
- "The singer was singing casual to opera and it was super fascinating!!!"
- "Enjoyed the singer in the restaurant."
- "Singing was a lovely bonus and very professional."
- "The singing waiter was the icing on the cake. What a voice!"
Cons:
- "The singer was really good but it was just too loud for a restaurant environment."
- "The constant ringing of the bell from the serving counter was annoying as hell!"
- "No singing waiters as advertised, SO DISAPPOINTED......"
- "The singing waiter came out, insulted one of our party then walked off."
- "Singer annoying, dated decor and atmosphere loud and chaotic."
- "They also had a singer come out which was nice but loud if you just want to have a quiet dinner."
- "The only star I gave here is to the entertainment; otherwise the experience here was so horrible that I won't even give any star."
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