Demiro's Reviews Summary

Category: Italian restaurant Cardiff

Address: Unit 26, Mermaid Quay, Cardiff CF10 5BZ, United Kingdom

Phone: +442920491882

Rating: 4.0
based on 241 reviews.

Staff Service

Pros:

  • "Very friendly efficient waiting staff."
  • "Staff we’re very friendly and welcoming."
  • "Staff were really lovely and understanding and compassionate."
  • "Staff - really friendly, nothing was too much trouble, especially when we had fussy eaters! Very pleasant and helpful."
  • "Staff went out of their way to make my 50th birthday special."
  • "Excellent staff, good service, excellent quality food and decent portions too."
  • "All the staff are warm and welcoming, prompt service."

Cons:

  • "Shame the waiter was rude to me as I now wouldn't go back."
  • "It took us a long time to get the waiter's attention to place order."
  • "The staff were ignorant to us when we eventually got inside after waiting outside."
  • "Customer service training skills need to be given to the staff in this venue, particularly the so-called manager; he did not have a clue."
  • "The manager was also extremely rude."
  • "Service was slow, waiting 15+ minutes for drinks to arrive and being served one drink at a time for our party of 6."
  • "The staff can't cope with the amount of people on a busy Saturday evening."

Food Quality

Pros:

  • "The food was lovely and the steak really well cooked."
  • "Had the roast beef dinner, very nice and beef was tasty."
  • "Excellent staff, good service, excellent quality food and decent portions too."
  • "We ordered from the Welsh menu and the food was outstanding."
  • "Our meals arrived quickly and were absolutely delicious."
  • "Food was beautiful."
  • "The food was incredible."

Cons:

  • "The food however was incredibly underwhelming."
  • "The two guests who had the chicken meal both stated the chicken to be too dry."
  • "Food looked awful, hardly anything available and interior was questionable."
  • "Food was either cooked from frozen, missing from the table, over cooked or shouldn't have been served."
  • "The turkey dinners were actually cold which was pretty poor."
  • "sadly disappointed with the food all tasted processed nothing tasted fresh."
  • "Food wasn't particularly special and very overpriced for what we received."

Ambiance & Decor

Pros:

  • "Lovely decor and ambiance."
  • "We loved the decor it suited the fact we were there for pre theatre food."
  • "The theatre-esque theme was a lovely touch."
  • "The ambience is so extra and the view of the ferris wheel compliments it."
  • "The ambience in there is glamorous but cosy and warming."
  • "Beautiful place and ambiance. Love the decor!"
  • "This place has a fantastic ambiance."

Cons:

  • "The decor is a bit gaudy but I wouldn’t fault it too much as I feel like they’re going for a broadway kinda theme."
  • "The drinks seemed expensive for what was in the plastic palm tree glasses."
  • "The decor during Christmas time may have been a bit over the top for my liking (a lot of red)."
  • "The decor was very old timey, and while this is not a problem, it definitely would benefit from a makeover."
  • "The decor is a bit old and tacky but I guess that's the theme they are going for."
  • "The decor could do with some updating. It was like taking a step back in time."
  • "The pasta offering tastes just like spar corner shop tinned food."

Entertainment

Pros:

  • "The entertainment sets the venue apart, with live frequent live music."
  • "The entertainment was wonderful however, the singer is incredibly talented and provided an excellent show."
  • "The singing waiter took us by surprise, he had a great voice and it was a fun way to pass time between dishes."
  • "The singer was singing casual to opera and it was super fascinating!!!"
  • "Enjoyed the singer in the restaurant."
  • "Singing was a lovely bonus and very professional."
  • "The singing waiter was the icing on the cake. What a voice!"

Cons:

  • "The singer was really good but it was just too loud for a restaurant environment."
  • "The constant ringing of the bell from the serving counter was annoying as hell!"
  • "No singing waiters as advertised, SO DISAPPOINTED......"
  • "The singing waiter came out, insulted one of our party then walked off."
  • "Singer annoying, dated decor and atmosphere loud and chaotic."
  • "They also had a singer come out which was nice but loud if you just want to have a quiet dinner."
  • "The only star I gave here is to the entertainment; otherwise the experience here was so horrible that I won't even give any star."

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