Frankie & Benny's Reviews Summary

Service

Pros:

• "Mauro was brilliant and all of the front of house staff!!"
• "We had lee-lee serve us and what an amazing guy he was. Friendly and efficient not to mention a great laugh."
• "service was prompt and polite."
• "The waiter called Josh was fantastic, very friendly and had a excellent sense of humour."
• "Brilliant service by a waiter called Chu, he was very friendly and explained everything we needed to know."
• "Absolutely excelled in customer service, speed of service and quality of food."
• "Absolutely fantastic service from Connor and Shan. As busy as they were they remained friendly and professional."

Cons:

• "We was hit by an unexpected service charge, which we was told nothing about."
• "Staff were unhelpful, we had to ask for sauces, no communication whatsoever."
• "Waited 45-50 minutes after ordering to be told the starter had gone to the wrong table."
• "Service was shocking. Had to wait whilst food dried upon the hot plate as serving staff nowhere to be found."
• "Had to ask for cutlery after they brought food and walked away. Had to ask for the onion rings missing off my daughter in laws meal."
• "One big problem I had was communication, we weren't made aware of the over 50 minute wait on food."
• "Asked for mayonnaise and ketchup and was told by the waitress that she would be right back only to not return."

Food Quality

Pros:

• "Food and drinks very nice, carbonara, spaghetti Bolognese, garlic tare and share bread and sticky chicken wings."
• "Food was good. Cooked very well."
• "One of the best burgers I've eaten in a long time plus good value for money."
• "The food was delicious and piping hot. So much flavour in the dishes!"
• "Food was very good and good quantity & value for money."
• "The food was well presented and very tasty. The Tiramisu was very moist and tasty."
• "All my food arrived at an ideal temperature and was tasty and satisfying."

Cons:

• "The steak was undercooked and the jacket potato was over down and had a really chalky texture."
• "The food was overpriced for what it actually was."
• "It wasn't the worst dining experience, but the food was tasteless and it was underwhelmingly average and mediocre."
• "Fried processed food, lacked quality well over cooked and overpriced."
• "Food took over 40 minutes to come despite having pre-booked."
• "However, I was quite disappointed with the food. It was expensive and quite bland."
• "The spaghetti bolognaise... there was mainly all spaghetti no bolognaise."

Atmosphere

Pros:

• "Great atmosphere, nice food just that little hiccup."
• "Good atmosphere and seating arrangements."
• "The music was loud enough that it drowned out most of the noise of shrieking children."
• "And the atmosphere was great."
• "The food here is amazing!! and the atmosphere is beautiful."
• "Very noisy with 60s Music but that is the atmosphere they are trying to create."
• "Dimly lit up, but this makes for a very good atmosphere."

Cons:

• "Noise was ridiculous."
• "Music was too loud and whole experience disappointing."
• "The music was far too loud for how busy it was."
• "We were sat on a small table at the front, outside of the restaurant, quite close to other people eating so we felt quite exposed."
• "The toilets were disgusting and no soap in the dispenser."
• "Waited for 10 mins for a table then waited for an hour to eat, what we got was not succulent hot dog with crispy onions but dry bread with onion made of rubber and cold chips."
• "The chefs are also covered in half the microwave ingredients which is always pleasant to look at."

Value

Pros:

• "I really enjoyed my meal, and it was great value for money."
• "The portions were good value for money."
• "Our starters were cold and that was the biggest disappointment, our mains were warm, tasty and good value for money."
• "Not including the additional drinks we ended up buying we would have spent under £10 for 2 burgers with fries and 2 pints of coke which is excellent value for money and of very good quality."
• "A great evening meal was enjoyed by all without a pricey price tag."
• "We downloaded the F&B app and got a 33% discount off the bill which was great."
• "Decent food, at a decent price."

Cons:

• "The food was overpriced for what it actually was."
• "Prices are a little high, but there are often deals on."
• "Fried processed food, lacked quality well over cooked and overpriced."
• "However, I was quite disappointed with the food. It was expensive and quite bland."
• "The starter of breaded chicken tasted extremely similar to that of McDonald's but with the premium price."
• "The brisket burger is no different than a regular beef burger from burger king, and the onion rings were completely raw and had no colour to them."
• "Pasta dishes were cold, brocolli had been sat under a heat lamp for well over an hour and I am convinced the pizza was from Iceland."