Cosy Club Reviews Summary

Food Quality

Pros:

• "The food here is good quality. Not the biggest portions but they make up in taste."
• "The food was also lovely, it was so tasty and good value for money!"
• "Beautiful meal. Well presented. Cooked beautifully."
• "The food tasted great and dishes were presented well."
• "The food was well made, too! I highly recommend the tempura prawns and the battered tofu with chips."
• "The food was very good."
• "Had a very tasty cooked breakfast here."

Cons:

• "The food was abismal... the burger bun was completely stale."
• "Food was way overpriced and not great."
• "The food is usually luke-warm, never hot."
• "No flavour to the veg, soft and over cooked maybe too small a portion to actually taste anything.?"
• "The quality of the food was fine, but portion sizes given the price was bad."
• "However, I had the breakfast and it was awful - bad, fatty, gray, under-cooked bacon, covered in a layer of congealed fat."
• "The food has no taste dull."

Service

Pros:

• "Table service was good."
• "Service was excellent by very approachable yet efficient waiters."
• "Excellent service and excellent food throughly recommend the Cosy Club."
• "The service was also excellent, the atmosphere was relaxed."
• "Our server, Saffron made us feel welcomed and made sure that we had everything we needed."
• "Service was excellent despite being busy."
• "The staff are incredibly friendly and eager to serve you."

Cons:

• "Customer service was abysmal when we went."
• "I was very disappointed by the initial wait time to be served at the bar whist awaiting the table."
• "Cosy club has really gone down hill in terms of customer service."
• "Experience was terrible, Laura the manager or the ray of sunshine has a lack of hospitality skills."
• "Service was so slow we were refused a dessert as our 'time was up' and they needed our table!!!"
• "Service was slow - we had to ask to have our order taken after the waitress ignoring us several times."
• "Rude waitress refused to give us a menu."

Atmosphere

Pros:

• "It feels like you've been whisked back in time."
• "Such a relaxing atmosphere."
• "Beautiful atmosphere, in the front door your greeted by a very nice furnished stairwell and lifts."
• "Always a great atmosphere and all the staff are friendly and cheerful, which makes coming a joy."
• "The quirky and cosy interior is fab, and the food is always excellent."
• "Warm atmosphere with a great buzz set right in the heart of the city."
• "The ambience is awesome and eclectic."

Cons:

• "The club was very busy, a good Saturday night after the January blues, I think."
• "At quieter times this is a cosy place to eat, however it can feel cramped at busier times."
• "Intrusive staff feeling uncomfortable overly engaging. Cringe. Tries to hard to be cool."
• "The restaurant was overbooked and understaffed."
• "In the restaurant it felt quite cold, maybe the heating was not working."
• "The time I visited the Cosy Club Cardiff will stick out to me as one of the worst nights I have experienced in the last decade."
• "Food was disappointing mainly because some elements were cold, and plates cold."

Value

Pros:

• "The food was also lovely, it was so tasty and good value for money!"
• "Drinks were very nice but pricey."
• "The price was also very fair."
• "Food very nice and not overly priced for what you get."
• "Prices were about right for city centre dining. We would go back."
• "Food was reasonably priced."
• "Prices where great and the food, service even better!"

Cons:

• "Food was way overpriced and not great."
• "Everything was truly 5 star, the only reason I've knocked it down is because it is ridiculously expensive, fifteen pound for full breakfast."
• "Over priced pretentious food served as if it was coming from trying to get michellen star."
• "It costs a fortune."
• "So its not cheap so just would have expected a yum for the expenditure level."
• "Even that came to £20 with one small coke and a glass of water."
• "Mediocre, overpriced food."

Staff Attitude

Pros:

• "The staff are all very welcoming and friendly."
• "The staff are welcoming and can't do enough to make sure the experience is a good one."
• "Friendly, helpful, chatty, knowledgeable, courteous staff."
• "Really friendly, welcoming staff."
• "The staff were nice, albeit mostly unhelpful."
• "Young lady serving us was great as she had the confidence to help us chose our meals and had a nice entertaining personality."
• "The staff are incredibly friendly and eager to serve you."

Cons:

• "The young girl (Abby) had a very poor attitude."
• "Cosy club has really gone down hill in terms of customer service."
• "Experience was terrible, Laura the manager or the ray of sunshine has a lack of hospitality skills."
• "The bar staff were the most arrogant, unhelpful and surly bunch I've ever seen behind a bar."
• "Waiting staff were very rude and did not accommodate for dietary requirements (lactose intolerance)."
• "We were 'greeted' by a lady who chose to continue looking at her computer screen while talking to us. She was not at all welcoming or even polite."
• "Service was a little bit meh to be honest."