Address: 4 St Brendan's Way, Avonmouth, Bristol BS11 9EZ, United Kingdom
Phone: +441179160135
Rating: 4.5
based on 219 reviews.
Customer Service
Pros:
"Costco Avonmouth - Amazing team & customer service."
"Although the young lady handling my returns was professional and courteous..."
"What I appreciate the most about Costco Bristol is the professionalism of the staff."
"The queues are big but go down quickly. Friendly staff."
"Amazing service and promptness tyre fitting by Connor and Josh."
"I dealt with 3 girls at Costco and they were first class and attentive and have no complaints."
"The staff are always very friendly and helpful."
Cons:
"No social distancing whilst walking around store."
"Discrimination against freedom cuz only members can buy there."
"Really bad customer service at this location worst from any branch have ever been to."
"Not one member of staff was smiling check out person looked in happy."
"The main glasses with Zeiss lenses were not to the prescription and not fit to wear... How did this get through and when sent back to their laboratory and admitted an error did it take 4 weeks."
"Some staff on reception are extremely rude and unprofessional."
"But whenever it comes to customer service some times it is really worst and some staff and the manager is like not really helpful."
Membership and Access
Pros:
"You must be a member to enter Costco but the membership fee is well worth it."
"The membership I have with Costco, returns me 2% of my total spend each year."
"Costco as a trade store is becoming dated, I understand the membership requirement, however pricing is no longer as competitive as it once was."
"Decent size Store and has a Fuel Station. But to be able to use the Fuel Station, you'll need one of their membership cards, this is also required to enter the Store."
Cons:
"You need to update you opening times on Google. 10am is ONLY for Trade & Executive Members, 11am is for Individual Members...🤔 Not even allowed in to use the cafe or toilets."
"It would have been helpful if the staff member I spoke to on the phone the day before had told me non executive members are only allowed in after 11am."
"Went to get my parents (who are gold members at Costco since 10 years) food for their 2 weeks isolation, however customer service was very unhelpful and did not want to let me in."
"Just walked to here as don't have car taken 20mins to be told not aloud in till 10.45 as individual member so sat outside not even aloud in for coffee and wait does not say on website different times it says open at 10 o'clock."
"Went in to Costco today with my card to renew my membership, card has my picture on it, only to be asked for ID."
"The returns manager on shift today, basically said in ear shot of other customers, that I would have a mark on my account..."
"Only to be rudely told that you're only allowed 'two guests'."
Product Range and Pricing
Pros:
"Great place with great prices if you buy in bulk."
"Some of the items are much cheaper and some are about the same as what you can get elsewhere."
"It is a great place to buy almost anything in bulk."
"Awesome place, some things are great for price but others aren't much different, but there are plenty of options from cupboard food to fresh meats, garden furniture and clothes, toys and pet food, appliances, TV's, laptops and Ipads."
"Great variety of goods on sale from food to rugs to tvs to petrol."
"Costco's own brand (Kirkland Signature) is supplied by leading suppliers in that particular area and at an amazing price."
"Great range of products and most of them are high quality."
Cons:
"Couldn't find a good range of products and flavours."
"The food quality from here is soooo bad! Now I have to clean up all the mess in the apartment."
"You have to pay membership & product sizes are larger on most products so expect a bigger bill than your supermarket shop."
"Prices whilst good on bulk items are not that great on large value goods so worth shopping around."
"The portion sizing is too large for a medium household so encourages waste."
"Costco is so expensive compared to Aldi Lidl and the likes of Tesco especially for meat and fish."
"Not many of their prices beat supermarket prices, and you have to buy in bulk."
Facilities and Layout
Pros:
"A fuel station is out in the carpark."
"You can get tyres there too and windscreen wiper blades, good prices."
"Very good prices and petrol always cheaper."
"The layout is much the same and we were in and out quickly. think they changed the route out as all the exits were blocked."
"Store is well stocked and well laid out."
"It's a bit of an event coming here. I really like the variety of the shop."
"The staff are friendly, they sell more than just food + clothing, electronics, to furniture and leisure equipment, even beauty products."
Cons:
"No queue today, some stock in different locations, found most of what we were looking for."
"This location seems to suffer from being too small for the population it serves."
"At Bristol we no longer can get a seat within the cafe area. You have moved the tables,which is an absolute disaster for anyone wanting to sit down to eat food purchased at the cafe."
"Quite long queues getting into Costco from the main road and Avonmouth roundabout."
"The queues really are horrific and getting parked isn't easy either."
"Toilets are located at the far end of the store, near the staff room."
"Petrol station is always very busy, with long queues."
Experience and Convenience
Pros:
"Always good for a stroll round, even if you only end up buying a hotdog and a soda."
"The fresh produce is fantastic!"
"Great place to buy food in bulk and cheap! There is also a range of other items that range from clothes to garden furniture which is constantly changing!"
"The food counter serves good quality and cheap takeaway food."
"Choose your day and time, miss Saturday and Sundays, and the queues are not too long and you whole place runs well."
"Love Costco - always find something to take home."
"I love Costco - this place is great for stocking up the freezer and cupboards every couple of months."
Cons:
"I had to wait an hour in the car park."
"Just taken over 30 min to get out of the shop, we queued to pay for the shopping."
"Delivery never took place they did delivered it to wrong place and after 6 months still no one make decisions about it, poor service poor management."
"When I contact the store the phone is usually answered within 3 rings."
"Be aware that the carrier for Costco parcelforce on this occasion claimed they delivered my tv."
"A bunch of geriatric muppets run this site... Food line queues backing up to the tyre entrance..."
"Looked on web site before we left home and it says nothing about only two persons at any one time."