Morrisons Reviews Summary

Customer Service

Pros:

• "Very helpful staff, I couldn’t find a couple of items but Lily was very polite and helpful."
• "Nice young lad I saw today, his customer service was delightful."
• "Staff were very polite and helpful with plenty of checkouts open."
• "The attendant staff were very helpful indeed and I was able to find everything I needed."
• "All the staff i came across were so friendly and helpful at the Bristol Cribbs Causeway store."
• "Staff were very helpful and cheerful, got me a knife and fork plus tomato sauce."
• "A good supermarket with excellent staff that are friendly and helpful."

Cons:

• "All the staff seem braindead. No sense of urgency."
• "To be honest I was disappointed with the service in the restaurant, the lady was not welcoming."
• "The lady on the till was especially bad she was shouting to the kitchen staff claiming to be doing everything."
• "The staff are very unprofessional and a lot of shouting and moaning."
• "Most of the staff look like they've been taken out of a mental asylum."
• "The staff when not chatting to their friends and generally gossiping were less than competent."
• "Feeling generous awarding one star. Lots of staff standing around but chatting rather than offering help."

Store Layout & Accessibility

Pros:

• "Distancing obviously visible and well laid out, to make you feel very secure."
• "Good parking & a good supermarket easy to get around good layout."
• "An easy access place to shop."
• "The store is very spacious, the alleys are wide and the range of goods available is absolutely great."
• "Free car parking. Fully wheelchair & pram friendly areas too."
• "The car park is well laid out, with trolley points easily accessible."
• "This Morrison's is located in the middle of an out of town location so you definite need a car to get here."

Cons:

• "Okay it's been refurbished but for me if anything it's not as good."
• "Awful. New layout no staff or signs to tell which way to go."
• "Like a jumble sale in certain areas."
• "Cafe meals only offer peas as veg option."
• "By far the worst accessible car park of any supermarket I've ever used."
• "It's very stressful and not thought out!! I almost got hit by 3 cars rushing in and out yesterday. Sort it out morrisons!!! Add a zebra crossing ffs!"
• "I've shopped here every day for 6 years. But now they have moved all the child parking to the other side of the road and haven't added a crossing so now I have to dodge cars coming from both ways and cross the road with 3 kids under 7!"

Product Availability & Quality

Pros:

• "It has everything you need, a large shop and the shelves are hardly ever empty."
• "The store offers a wide range of products, including fresh produce, groceries, household items, clothing, and electronics."
• "One of the standout features of Morrisons is its extensive selection of fresh produce, with a particular emphasis on locally sourced products."
• "Love,love Morrisons.Fresh veg,salad,fruit,eggs and responsibly sourced fresh meats can't be beaten."
• "Great supermarket with great range of fresh, chilled and frozen produce."
• "Always love the range of cooked meat and their bread is the best."
• "Morrisons have a great in-store bakery with a wonderful range of breads, pasties, freshly made pizzas and patisserie."

Cons:

• "Tried to take advantage of the ducks @£5- none in stock."
• "They ran out of chicken, 2 separate till workers asked their kitchen if they had any left."
• "But the fresh fish counter and vegetables sold at this branch has fallen below standard."
• "The last three times I’ve been in I’ve encountered mouldy food."
• "The contents of the burger was so overcooked I literally cracked it in half."
• "The cafe is without doubt the worst I've ever been in. Run out of mushrooms, milk, napkins, cutlery."
• "Real problem with stock levels in last year with empty shelves and poor selection with some items missing for weeks."