Marshall Skoda Leicester Reviews Summary

Customer Service

Pros:

• "Chris, Sharon, Dave & Reece who took ownership of the issues, treated me as a valued Customer and resolved everything on the day."
• "Excellent customer service from David, Duncan and the sales team."
• "Wasim was very professional & courteous."
• "Very happy with the quality of service offered by the staff we spoke to."
• "All of the team were helpful and friendly."
• "The staff were excellent, particularly Wayne who was no nonsense and straight to the point."
• "Communication was excellent, staff are friendly & approachable."

Cons:

• "Poor customer service. Bought my car and found there was a fault with the third break light, I have been waiting over 2 months to have this sorted."
• "Poor service bought a 16 plate vrs 4x4 dsg asked for the car had been unserviced."
• "Worst customer service experience not going to lie, I've had numerous cars over the years and never felt so disrespected."
• "Totally Dissatisfaction after service highly disappointed."
• "The person on the phone in the service department was so rude and disrespectful."
• "Shocking garage. Rude service and never reply to calls."
• "Extremely poor service at reception, and overall the company shows a high level of disorganisation."

Sales Experience

Pros:

• "From start to finish my experience at Marshall Skoda in Leicester has been the best I've come across."
• "Brought a Skoda from Marshall’s Groby road Leicester today. What pleasant service the sales man was most helpful."
• "Very impressed and very well looked after at Marshall Leicester from start of our visit to completion of our purchase."
• "Travelled from Nottingham to purchase a year old Octavia. Very positive experience."
• "David Illett, Sales Executive was excellent and provided very good service with no hard sell."
• "David Ilett is the main reason i bought a Fabia from them."
• "Very happy to have bought a car here."

Cons:

• "Came to test drive a karoq car was good.advert said 18.480 so asked whats your best price was told 18.790 take it or leave it, it will be 19.000 tomorrow and was told that very abruptly by the manager so I walked away NO SALE."
• "Disappointing service. Made an online enquiry on a particular model with a view to test drive for my disabled father in law."
• "Bought a new Skoda, but won't be bringing it here for a service."
• "More frontline staff needed to speed the process up."
• "Staff lacked product knowledge. On occasion giving wrong info."
• "The sales manager of the place was less warm, whenever David was unavailable or with another customer."
• "Customer service lacking! Can't speak to somebody directly on the phone when I need too."

Vehicle Service and Maintenance

Pros:

• "Management searched long and hard for the best deal and I am very grateful."
• "They fixed my minor parking sensor issue much earlier than anticipated."
• "Despite the difficult time of Covid 19 the showroom was well set out and welcoming."
• "Very happy with the informal atmosphere at Marshall Skoda."
• "Excellent car check and customer service."
• "Health check was very informative and James on the service desk was most helpful."
• "Showroom was clean."