Arbury SEAT Reviews Summary

Customer Service

Pros:

• "Hugo was incredibly helpful and professional and thoroughly pleasant to do business with."
• "Vaughn Finnegan, the salesman who dealt with me, was great."
• "Connor was absolutely fantastic from start to finish."
• "Customer service was absolutely amazing, didn’t feel pressured into anything."
• "Neil Cameron (sales manager) from first initial phone call all the way through to point of sale."
• "Sam Tudor was polite, courteous, went through everything very efficiently."
• "Sam was very helpful and made the process of purchasing my first car incredibly easy."
• "Sam helped my mam with her first Motability car He made sure she had everything she needed."

Cons:

• "My first time coming here, explaining how difficult it is to commute being new to the country to one of the sales representative. he was definitely not welcoming not happy to see me at all."
• "Appalling customer service and they never call you back."
• "Not happy. They’ve sold us a dud even though the car is only meant to be 2 years old."
• "My experience with arbury seat, went in for parts for my seat. receptionist said if i could take a seat, because she cannot find the person who is in parts after waiting half hour a sale person came up to me."
• "Poor service and rude staff. Saw a car through auto trader and up until we agreed a sale they all seemed to be ok and polite."
• "I’m so disappointed by visiting this branch the stuff are so Unkind and not helpful at all."
• "Cowboys - avoid this dealership like the plague."
• "SHOCKING customer service!! I called up to ask one simple question and got some idiot that didn’t know a thing."

After Sales and Service

Pros:

• "I have had a great experience with Arbury Seat Service team. Maria has done a fantastic job, very informative and helpful."
• "Fantastic service on buying my first proper car. Lee showed friendly and professional service."
• "I had issue with the electronics on the dashboard on my Seat Arona. Booked car in with Arbury for repair."
• "I would like to say a big thank you to Lee who helped us every step of the way with our purchase."
• "Really want to thank the guys at Seat for today. I have gone through a difficult time the past few weeks and they arranged for someone to pick up my car."
• "Good original buying experience, though had issues with the vehicle which unfortunately resulted in rejection of the car."
• "Very helpful and friendly staff. No pressure to buy, answered all technical questions and gave good advice."
• "Just wanted to leave a note to thank the service team and in particular Darren McLouglin for looking after my Ateca."

Cons:

• "Love my car and my renewal went smooth with a sales guy (Sam) but the after service has been shocking."
• "I would never buy a car from this garage again due to the poor service I received from start to finish."
• "Was not initially looking to purchase a car straight away. However noticed one that caught my attention."
• "I purchased a car from this company in May 2021. In that time the air conditioning has never worked properly."
• "I recently bought a used Seat Leon from a main dealer in London as an approved used Seat car, after only 4 weeks the boot struts are failing."
• "Purchased a used car for this dealer, the purchase process was simple and easy however the preparation of the vehicle was poor."
• "After locating a used Ibiza with my daughter at this dealership Lee the salesman seemed helpful and willing to accommodate our needs."
• "if you want to be ripped off, ignored and patronised then come here, not interested in you unless your a finance customer."

Quality and Condition of Vehicles

Pros:

• "I was in to look at a Seat Leon Estate, absolutely loved the car!"
• "I ordered a new SEAT Leon last October and was advised that the expected delivery date would be March 2022."
• "Bought a approved used car last month with the help of sales executive Sam."
• "I have just sold my cracking wee SEAT Arona to Tom at Arbury."
• "Recently bought an ex - demo Leon ST. George was the salesman I dealt with and he was friendly, knowledgeable and helpful."
• "I have just had a Seat Leon from here and was dealt with by Jonny I can only say what a first class service I have received."
• "Purchased an Ateca at Arbury Solihull yesterday and the salesman George Green was great!"
• "The SEAT Ibiza is an excellent car - just as good as the similar-spec Ford Fiesta and significantly cheaper."

Cons:

• "Not happy. They’ve sold us a dud even though the car is only meant to be 2 years old."
• "I don't recommend Arbury. I purchased approved call from Arbury Seat. on PCP. Neil was friendly but told me a pack of lies."
• "Purchased a used car for this dealer, the purchase process was simple and easy however the preparation of the vehicle was poor."
• "Cowboys - avoid this dealership like the plague. I bought a brand new SEAT Ateca from Arbury - the car is lovely, no complaints at all about the vehicle."
• "I bought the new SEAT Leon FR from Arbury SEAT and have had the car 1month. The car is great to drive but find the excessive use of touch controls distracting."
• "I recently bought a used Seat Leon from a main dealer in London as an approved used Seat car, after only 4 weeks the boot struts are failing."
• "After seeing a car on line and calling up I placed a deposit on the information given. The vehicle in question was a over £17,000."
• "I’m so disappointed by visiting this branch the stuff are so Unkind and not helpful at all, I’m not well physically."