The Gym Group London Canning Town Reviews Summary

Security and Safety

Pros:

• "The equipment is clean & well maintained."

Cons:

• "I put my property in my locker and everything I had got stolen."
• "When the incident happened coincidentally there was no personnel or security."
• "Makes me think that the staff are involved in this robbery."

Staff Interaction and Customer Service

Pros:

• "The manager Reece was really helpful."
• "You can meet very good and helpful staff there especially the new manager Reece."
• "All the staff members are very friendly and supportive."
• "Staff in this gym is great, always smiling and being nice to all the clients."
• "The Italian coach always giving me good tips for my training!"
• "Brilliant group of staff who are always happy to help and advise."

Cons:

• "One of the staff he is rude disrespectful men."
• "This person it was very rude."
• "To be honest his English is really bad."
• "A few staff members are very unhelpful and unapproachable."
• "Horrible place never seen so much dirt. The stuff walking around and looking strange at you."
• "It’s my first week at this gym and I’ve never seen such unprofessional and unfriendly staff members."
• "Incredibly rude personal trainer, who was very aggressive whilst leading a class."

Cleanliness and Hygiene

Pros:

• "It's a great atmosphere with positive energy for both men and women to train."
• "It's very clean, changing rooms, toilets and gym floor have constant cleaning."
• "They seem to have finally gotten their toilet cleaning under better control."
• "I really enjoy using this gym because upon entering it looks/feels/smells clean whenever I attend."
• "The equipment is clean and new!"
• "In general pretty clean and spacious."

Cons:

• "The cleanliness of the place makes me uncomfortable."
• "Changing rooms/toilets are particularly bad and need a good deep clean."
• "The smell of urine and body odours is absolutely disgusting in the men’s changing rooms."
• "Male changing rooms stink of urine. Floor is filthy (don’t drop your towel)."
• "Using this gym for 6 months now, but the Wi-Fi never worked. The men's bathrooms are always dirty and smell bad."
• "The gym attenders were very rude (e.g. not cleaning), the gym was not clean at all and was crowded."
• "very low quality in cleaning, the bathrooms are very stinky all the time."

Equipment and Facilities

Pros:

• "Decent gym well equipped. Underground parking provided up to 3 hours for free."
• "The gym itself is not bad, but sometimes gets way too overcrowded."
• "Great gym in terms of size and equipment."
• "Gym's great, but what the hell with the recent swapp?"
• "It's a lot better, a lot cleaner and well equipped than my local “the gym” branch."
• "Gym is decent but staff are rude."

Cons:

• "It usually takes several weeks to fix a machine."
• "On any given day about 30% of the equipment in this gym is broken."
• "Even the basic cheap stuff is missing like cable machine attachments."
• "Even when app reckons the gym is at 40% and you will still be waiting in line behind two people to use a machine."
• "The gym has been completely closed for 1 month in October 2022."
• "One of the worst equipped gyms I ever been."