The Gym Group London Wood Green The Mall Reviews Summary

Cleanliness

Pros:

• "Everything is quite clean"
• "the gym is nice clean with loads of equipment"
• "The gym was also clean and tidy, and no smell at all"
• "The place is always clean and this is thanks to the staff like Roni and Benni who always do an amazing job."
• "The actual gym and facilities are great, spacious and always clean."
• "I was amazed by the gym how big and clean"
• "The studio is perfectly clean (as the rest of the gym always is)."

Cons:

• "The cleanliness of the changing rooms and toilets is practically non-existent also - no matter what time I have been in the day it is always very unhygienic."
• "The toilet is very dirty and the smell is disgusting 🤢."
• "The stairs leading to the gym are disgustingly filthy and need a good clean - if we have no choice but to use the stairs please make sure they aren't disgusting."
• "The showers are the worst. You can't adjust temperature only one temperature is available and that tend to burn your skin off"
• "The gym is dirty and dusty and the machines are getting old and show serious signs of ageing."
• "The dirtiest, worst managed gym I ve ever been."
• "The equipments are dirty and old"

Staff and Service

Pros:

• "Great spacious gym with very professional and friendly staff"
• "There's always a PT present to help you out at any time, which is great."
• "You get so much for your money and all the PTs are great!"
• "Staff are very friendly and helpful and with the location open 24 hours a day, you can find a time to suit your needs."
• "A number of the employees however are very polite and even offer information about classes and invite you for them."
• "staff members are really professional and helpful"
• "very professional and friendly staff always helping you to go through the toughest workouts"

Cons:

• "Your trainer Zoltan is a creep. He’s told me and multiple other women that he can be our personal trainer and that he has a gym in his house that we should go to."
• "90% of the staff, are lazy, unapproachable"
• "Some staff are more focused on entertaining each other rather than looking after the place for example keeping the weight section tidy."
• "All the employees are cool except two, 1 of the guys I think he is new possibly Italian is a complete joke for customer service."
• "staff is never helpful, big cue to get in and the staff just stares at people without being willing to help"
• "The staff working there is often unhelpful and unfriendly."
• "There are NO STAFF to show you around"

Equipment and Facilities

Pros:

• "the equipment at easyGym is newer and better, there is more of it"
• "The environment is friendly and the equipment is OK."
• "the best offering of functional equipment out of all gyms I've visited"
• "It has all the equipment for a fairly low price."
• "Nice Gym with 2 floors and with a big variety of fitness equipments!"
• "The gym is amazing- weights are always available and there is no need to queue."
• "This gym has by far the most space and the most equipment."

Cons:

• "Treadmills will often be broken or faulty with no sign saying they are out of order."
• "Half the machines aren't working and you have to press a touch screen as if it were a broken button."
• "machines that have been broken for at least 3 months with no end in sight"
• "The transformation from the Easy Gym to The Gym was a bit of paint and that is all"
• "The lifts are generally broken"
• "some machines still don't work for months and haven't been replaced"
• "constantly broken and quite a few basic equipment is missing"

Value and Accessibility

Pros:

• "No contract & only £20 a month.. You can't complain."
• "In just over 12 months I lost 3 stone 3 pounds (46 pounds) and dropped 3 dress sizes!!"
• "Great gym for the price"
• "Absolute gem for the price you pay"
• "Price wise its hard to beat, and there are no contracts and a relatively small joining fee that is mostly waived."
• "Definitely great value for money"
• "WiFi is free for members."

Cons:

• "Absolute indifference to new customers."
• "The door to access the gym itself also doesn’t work and you will find groups of individuals sleeping all over the floor to the lifts."
• "You pay for what you get, disgusting changing rooms, old equipment."
• "NOT SAFE! Only a handful of people wear masks."
• "Too many rules that are pointless."
• "Such a sh*tty gym. Paying for it and can’t get in."
• "The gym itself is very nice. However, the barbell section is ridiculous. It’s full of condensation & no windows open to let air in?"